Let's start from the beginning.
We purchased our '19 Countryman on 8/17/19, everything was normal for a car purchase experience, seeking the best option, test drive, negotiate the deal, financing, paperwork, shake hands, etc. Right before we left the building, which we've been waiting for them to take our down payment, they never did. We informed the general manager, his reaction? "......really? He (the financial guy) didn't charge you?"
We didn't get our second key fob on the day of purchase because they told us the other manager "accidentally" took the key with him and went home for the day. We went back the very next day to get our vehicle for detailed cleaning. Nope, they could not locate the key fob and the cargo cover that was missing from the vehicle as well. Our sales, John Beck, and the GM, Asif, both promised that they will locate the missing items and deliver to us personally because they don't want it to get missing during the shipping process. Yet, as of today, 10/22/19, we still don't have those two items.
As a famous MINI service (should have been normal with all other brand and dealers), we were promised to have a "detailed" walkthrough about the vehicle we purchased because we are the Mini Newby. Nope, never received that on the day of purchase, nor the next day when we went back for detailed cleaning.
The new vehicle temporary license plate expires on 10/1/19. Remember that we purchased the car on 8/17/19. We called the DMV on 10/1/19 asking why we haven't received our license plate. We were told that they couldn't find us in their system, only in the queue, because we owed the dealer lots of paperwork. We called Global Imports right away, talked to our financial guy, Nic, only to find out they didn't even send the paperwork (signed and done) in to get the license plate process going. We asked him to advise the reason, he couldn't answer the question and only told us repeatedly that "It's all good, I'm taking care of this right now". This should be taken care of on the day of purchase, not the day that the temporary license plate expires. And yet, we have not received our license plate as of today, 10/22/2019.
The people we tried to contact, our sales, John Beck, and the manager, Asif, never return our calls, messages, and emails. For all the issues we've had from all above, we've tried to contact them many many times, and we've NEVER NEVER NEVER received any response.