We went to Goldstein to look at a 2017 Subaru STI limited leftover and possibly trade in our 2015 WRX Premium. Sales consultant, Joe Khattar, met us at the front desk to assist us. We told him the car we were interested in, what we had and what we owed on it. He asked how long of a loan we wanted and we told him 72 months, with 0 down, we just wanted to use the equity on the trade in. Joe took our keys and said he’d be back in 10 minutes.
Prior to coming to the dealership, we had done our homework. The car we were looking at had $3017 of rebates for being a leftover, with a sticker of 41,925. Our car had a value of 19,500-22,000.
Joe took about 45 minutes to return. When he returned, he showed us a deal for 38,908 for the 2017 STI and only receiving 18,000 for our 15 WRX. When I expressed concern with how little we were receiving for our car when it books for ~2,000 more, and I’d like to see 21,000 for it. Joe rebutted with that he was giving us the extra money in the rebates.
I expressed to Joe that isn’t correct, that the 2017 is rebates because it’s a leftover. I asked him if he’d give us 21,008 for a 2018 and he said yes. I told joe that was essentially falsely advertising a leftover, that it’s discounted due to already having lost value compared to 2018s, regardless of being new. Joe changed the subject and asked where we got the value of our car from. We told him KBB and NADA and that we had it pulled up on our phones. Joe immediately said “read the fine print, auction prices are much lower”. Joe went on to state that our 2015 WRX had tires that were no good, brakes that needed replacing and was overall in poor condition. Our car is in pristine condition, there is not one scratch, dent, stain missing anywhere. The tires were new in June, 4000 miles on them, and the brakes have well over 75% life. I told Joe all of this.
At this point, Joe said this is the best he could do, so I told him we wanted to leave. Joe went and got the sales manager who tried to tell a sob story about selling cars, rather than make a deal. We told them that we wouldn’t make a deal and wouldn’t waste any more time here and left.
Joe Khattar’s title is “Master Peak Performer”. I don’t think this is accurate at all. Joe was very unprofessional, arguementative, and didn’t care to make a deal. I would not recommend Joe to anyone. I would not recommend Goldstein to anyone either.