Goldy Chrysler Dodge Jeep Ram

In 2018 I bought a 2019 Chrysler Pacifica new from Goldy Chrysler Dodge Jeep Ram in Huntington, West Virginia. At the time of purchase, sales staff told me verbally that Goldy takes care of its customers lo Chrysler Dodge Jeep Ram in Huntington, West Virginia. At the time of purchase, sales staff told me verbally that Goldy takes care of its customers long-term — things like loaner vehicles when a car is in for service, and complimentary car washes. Nothing about that was put in writing, and I want to be upfront that it wasn't. But I was raised to believe people's word means something in a business relationship, so I took it at face value. In the years since, I've received a total of three car washes, and — as this page documents — no loaner was offered during this repair. What started as a P0304 misfire code on cylinder 3 turned out to be a head gasket failure — coolant was getting into the cylinder, and by the time it was diagnosed, the engine had hydrolocked. A hydrolocked engine means liquid got into a cylinder where the piston can't compress it, which is a much more serious failure than a bad coil or spark plug. The Pacifica sat at the dealership for about a month waiting on parts. No loaner vehicle or rental discount was offered for any of that time. The repair fell just outside the powertrain warranty by mileage. Per the dealership's own repair invoice (#27136), the technician's documented findings were: a blown 500-amp main battery fuse (integrated into the battery fuse/distribution assembly and not separately serviceable), and — after jumping the vehicle past that fuse — white smoke from the exhaust with no coolant in the system, which the technician's notes attribute to a blown head gasket. The correction performed was replacement of the head gasket on both sides of the engine, along with the fuse assembly. The invoice lists a "Warranty Claim Type" of W, but the labor itself is coded as a customer-pay job — a documented inconsistency between how the repair was classified and how it was billed. The total charged was $3,879.34, paid in full. I filed a formal written complaint with Chrysler corporate and posted about the repair, and the known issues some other Pentastar V6 owners have reported with this engine family, on X and Facebook. More

This place is crooks, they will screw you over. I bought a 2017 Ford Escape from there and the first week of having it I had it work done. It has been one constant issue after another and Goldy I bought a 2017 Ford Escape from there and the first week of having it I had it work done. It has been one constant issue after another and Goldys is unwilling to make it right, Cameron a salesman there reach out to me and told me to bring the car in, they’d do everything they can. I took it there and they were only willing to trade my car in at 3,000 dollars because it’s had issues, when I still owe 14,000. The place is a joke, and I want to save someone else from the xxxx that I’ve been through. When I went Cameron had a picture of a xxxxx hanging on a trophy in his office and a vape sitting in plain sight, very unprofessional. I am now blocked on Facebook because the dealership doesn’t want bad reviews, they want to keep screwing people over. More

Do NOT take your vehicle here for Service. They will make the issue worse and then after they screw up on your vehicle the only solution they'll give you is to trade up. No accountability or i They will make the issue worse and then after they screw up on your vehicle the only solution they'll give you is to trade up. No accountability or integrity. Just a bunch of scam artists. More

Very pleasant experience. Hunter was an awesome salesperson and Ryan saved me 3% in interest. 😊 Hunter was an awesome salesperson and Ryan saved me 3% in interest. 😊 More

Had a great experience buying a car from out of state from these guys. Top notch service - exceeded my expectations. Adam Plyler is an excellent salesperson - went above and beyond to help me get the veh from these guys. Top notch service - exceeded my expectations. Adam Plyler is an excellent salesperson - went above and beyond to help me get the vehicle I was after and made buying out of state a smooth and easy process. More

Bait and switch Due to unforeseen circumstances, we found ourselves having to replace our 2017 Jeep Latitude, which we purchased from Goldy. I found a great price onl Due to unforeseen circumstances, we found ourselves having to replace our 2017 Jeep Latitude, which we purchased from Goldy. I found a great price online, sent an inquiry-was told that vehicle had all available discounts applied in the price quoted, which few qualify for. I knew to expect an increase in price, but not the $10,000+ more than advertised! So disappointed! I will say that they promptly responded to my inquiry and the salesperson seemed personable, but definitely steered us away from the vehicle we asked about. He didn't offer to see what discounts we would have qualified for. At least that way we would have had some idea of the actual price of the vehicle to help us make an informed decision. I have since checked the website, and it seems that they have now listed the vehicle as "inquire for price" instead of an actual price listed. Wasted a trip, and definitely will look else where for a replacement. More

We would like to thank Ron Seldomridge for helping us to have a great experience with the purchase of our new 2019 Jeep Grand Cherokee. have a great experience with the purchase of our new 2019 Jeep Grand Cherokee. More

My husband and I wants to Thank Ron Seldomridge for getting us in our new 2019 Renegade we really appreciate you so much Ron is the best sales men we have ever met. Thank you for everything you have do getting us in our new 2019 Renegade we really appreciate you so much Ron is the best sales men we have ever met. Thank you for everything you have done for us. More

The sales team are Excellent Ron Seldomridge is patient, kind and understanding He works with very pi KY indesive people with patience. Loving my new jeep!! kind and understanding He works with very pi KY indesive people with patience. Loving my new jeep!! More

5 Star Experience Great experience! Touched all the bases, great car, great price, great service and great financing, a Home Run! Thank you Ron Seldomridge for sticki Great experience! Touched all the bases, great car, great price, great service and great financing, a Home Run! Thank you Ron Seldomridge for sticking with us and delivering our Pacifica van on the same day that we drove it. Sales manager Matt Christus and business manager Aaron Underwood stayed late too, so it could happen. Ron actually stayed for 30 minutes after the dealership closed, showing me some setup and direction tips on the many apps associated with our new van. Highly recommend that you give Goldy Chrysler Dodge Jeep Ram a shot when looking to purchase an auto. More