Golf Mill Chevrolet

Excellent Experience. Dealership was very clean and everything was very professional and service was done at time stated. Dealership was very clean and everything was very professional and service was done at time stated. More

I brought my car in to fix my driver side window, oil change and asked to have the feature where all windows go down. I was given a pricing sheet and the service desk employee said it would cost $155. I change and asked to have the feature where all windows go down. I was given a pricing sheet and the service desk employee said it would cost $155. I asked a couple different ways if that was the complete repair price, what about parts, etc. He said the $155 would be applied to parts. He made it sound like my window would be repaired for $155. I got a call later and a different agent said it would be over $400. The first guy needed to make it clearer that the $155 was to check it out only. Not the complete cost. Again, I asked if it was going to cost anymore that $155 and he said no. Also, the second agent said that he was going to check on turning the feature off that rolls down all 4 windows when you hit certain buttons on the key fob. I found something on the internet in 20 minutes. It is now 3-4 weeks later and I have not heard anything. It is really annoying to find all windows were down all night in the middle of winter. Also, I have parked my car, came back and all the windows were down when I returned. Not a good feeling parking my car in Chicago!! Not sure what is taking so long to find out how to turn off the feature. More

All the staff was outstanding with their service. Explained things well and will recommend this dealership to all my family and friends. Explained things well and will recommend this dealership to all my family and friends. More

The dealership is very clean and modern, and conveniently located. I am not sure that the service recommendations were correct and the estimated costs were high. located. I am not sure that the service recommendations were correct and the estimated costs were high. More

this is one of those reviews that you wish you could leave negative stars. The overall arrogance of the service manager only added to the issues. Our story began on October 10th, 2022, when my sons car leave negative stars. The overall arrogance of the service manager only added to the issues. Our story began on October 10th, 2022, when my sons car was towed to the nearest Chevrolet dealer. Two weeks later, $500 in uber bills taking uber to work,and several phone calls by us and a direct visit to the dealership (we couldn't get the service advisor to return our calls) we finally were able to pick up a loaner. and then the stories began, they claimed that he had a rodent nest in his engine area that had chewed wiring and components, including one they said they would order and install to see if it fixed the problem. (Mind you,in order for this part to be installed, they would need to take the entire transmission apart. Seemed odd, but we were told they would let us know so we could make a decision on whether we would fix the vehicle or not. We called a couple times, no updates. still waiting on the parts, blah blah. We finally just stopped calling. My son had a loaner to get to work, and we figured we would deal with it when this mysterious part finally arrived. Near the last few days of December, my son received a call asking, "When we were picking up the repaired vehicle, that had been ready since November 30th!? I called, very confused. Did the mystery part arrive? why did we not get a call to confirm an estimate to repair. She was as confused as we were. We were told a battery was installed and to come and pick it up. We headed there, only to talk to the service manager, who said, "I told her to tell you to wait until Monday as it still needs to be driven." Again, they didn't drive it sometime during the last 4 weeks it was apparently ready? We agreed to leave it, although, he pushed to get their loaner back (my son, would of had no way to go to work) The Dealer plate had expired on 12/31 and the service manager said "we would hate to see your son get in trouble for expired plates" Again, confused, we told him he couldn't return the loaner until we were certain he vehicle was repaired, so at least Monday. My son went to the dealership, and they changed the plate. Now, let me take this story back a bit. The mysterious rodent nest disappeared, with no evidence of such, and they claimed the car was good as new with just a new battery (which was installed without an estimate or our permission) We felt very uneasy, we all of the different stories etc...and my son and I were not about to pick up his car without my husband (who travels for work) with us. But, now, as we put off the service manager for a week (so hubby could go with us), he calls me, my husband (who is out of state), AND my son. He tells us he needs his loaner back, he would hate for something bad to happen, and our car paperwork and the repair were finalized. He was going to start charging us for storage. The loaner no longer has insurance... the list went on and on. He also told me that my son received 2 speeding tickets for 100 each, and those would need to be paid as well. At one point, he offered that we could pay on the phone and they could drop off his vehicle at work and pick up their loaner. I wasn't comfortable with this option since we had so many things going on here that didn't add up. Yesterday, my son and I had our first day off together in awhile, hubby was home. we took this opportunity to go to the dealership. The service manager was very stand offish with us. Ultimately, my son left the dealership. we stayed, paid "our bill" and left. In the car, on the way home, reviewing the tickets, we discovered they weren't even for my son's loaner! Are you kidding me? Clearly, I was angry when I called the service manager. He told me I'd been aggressive with him and was continuing to be aggressive. He kept talking over me and arguing regarding the tickets. He completely avoided answering me regarding Illinois State law requiring any repairs over $100 require an estimate. He ended by stating he would look into the tickets and would call back. Of course, he didn't call. There really was nothing to look into... my son's loaner was white, and the vehicle in question was black. and this morning, my son's car had the exact same issue as when it had been towed to them 3 months ago. NOW, once again, he is without a vehicle to get to work. we are back at square one. I am beyond angry. we have been lied to, cheated, and they have committed fraud here. DO NOT TAKE YOUR VEHICLE TO THIS DEALERSHIP EVER! More

Great service manager. Work done on a timely and professional manner. Why do I have to write 15 words? My two first sentences should have been sufficient 👎. Makes no s Work done on a timely and professional manner. Why do I have to write 15 words? My two first sentences should have been sufficient 👎. Makes no sense. More

Oscar was amazing. If I need another work truck we will definitely be coming back to Oscar. If I need another work truck we will definitely be coming back to Oscar. More

Nora was great - very knowledgeable about the product. Everyone I dealt with at Golf Mill Chevrolet was friendly and helpful. They all made it the easiest car purchase I have ever had. I would definite Everyone I dealt with at Golf Mill Chevrolet was friendly and helpful. They all made it the easiest car purchase I have ever had. I would definitely recommend this dealership. More

everyone in general treated me kindly 100% good people the attention and very friendly attention one of the best experiences I have had buying a car the attention and very friendly attention one of the best experiences I have had buying a car More

Prompt service, kept me informed of all required maintenance updates, answered all of my questions, fixed a problem with my cameras, reasonable pricing. I'm a very satisfied Golf Mill Chevrolet cus maintenance updates, answered all of my questions, fixed a problem with my cameras, reasonable pricing. I'm a very satisfied Golf Mill Chevrolet customer. More