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Golf Mill Chevrolet - Service Center

Niles, IL

4.3
446 Reviews

446 Reviews of Golf Mill Chevrolet - Service Center

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July 30, 2021

Golf Mill Chevrolet had bought out the dealer who bought the vehicle from and arranged to repair a part on our air conditioner. By the time our part arrived, we had to make the appointment with golf Mill s More

by MILKMAMA
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't remember name
Aug 09, 2021 -

Golf Mill Chevrolet responded

Thank you for your review. As you are aware, the production time and turnaround time of parts and accessories is exceptionally long. Additionally, vehicle production is sparse due to the vast chip shortage. This is why we do not currently have service loaners. We are trying to accommodate all of our customers and apologize if we appear 'disorganized'. We will take your review into consideration, as we move forward to improve our processes. Safe travels to you and your family! Art W., General Manager, Golf Mill Chevrolet

Aug 09, 2021 -

MILKMAMA responded

You ignored the fact that the AC you installed is worse then the original. It now makes a lot of noise when the AC is turned on, and the back of the van is not air conditioned. The front usually works but sometimes I start to feel warm air blow out. And on a 90° day, no one wants to be in a hot van because the air conditioner that was supposed to be fixed was not. And I have young kids that have to ride in the van. Nothing you did that day was accommodating for us so please don't say you trying to accommodate customers as best as possible. Originally we were told by the dealer you bought out that it was just a pipe leak. We waited for the part to come in and made the appointment. After several hours passed, you seem to think it's the compressor that's no good. And end up keeping the van overnight so you can replace it with one that doesn't really work.. did you even replace it? Did you damage the original when you were trying to change the pipe? Gas and tolls are not cheap, and we had to bring our secondary vehicle all the way out there because what was supposed to be fixed in one day and if to be a two-day ordeal, which never really resolved the problem. Yes, we are disappointed at our visit

July 30, 2021

Although still inder construction, the service personnel were friendly and thorough. They were extremely helpful navigating me through their maze of facilities to find the waiting room. The offered ameniti More

by ODD_BALL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Aug 04, 2021 -

Golf Mill Chevrolet responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Art W., General Manager

July 30, 2021

Easy to give a 5 STAR rating. My car broke down on a Friday afternoon about a mile from the New Golf Mill Chevy dealership, I called for Help. I connected with Melissa Weyer who is NOT in the service de More

by MRONZ
Recommend Dealer
Yes
Employees Worked With
Mike Dellas, Melissa Weyer
Aug 04, 2021 -

Golf Mill Chevrolet responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Art W., General Manager

July 29, 2021

They were very prompt with the Getting my car done and communicating to me what the status of the repair was. The location is very convenient More

by CBMCD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't remember
Aug 03, 2021 -

Golf Mill Chevrolet responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Art W., General Manager

July 28, 2021

ITS A MESS. CALLED FOR SERVICE AND THEY HAD ME COME TO GOLF MILL CHEVROLET WHICH IS AN HR AWAY FROM MY HOUSE TO SAY THAT THEY CAN’T SERVICE MY TRUCK BECAUSE THEY JUST OPENED AND DON’T HAVE THE PROPER EQUI More

by ERIKAMCHATMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
DAS Reputation Management, Remi Slawski
Jul 28, 2021 -

Golf Mill Chevrolet responded

Thank you for taking the time to provide us with your feedback regarding you recent service visit. I'm sorry that we were not able to accommodate your truck in our service department. We are trying our best to accommodate everyone during construction and there are larger trucks that we are unable to accommodate at this time. I will speak with our service scheduler to ensure this does not occur again. Thank you again for your feedback & I hope to see you return when we are fully operational. Art W., General Manager, Golf Mill Chevrolet

July 28, 2021

My only issue was that I never paid over 60.00 for an oil change at Bredemann. The cost at your dealership was 78.00. No price was given to me before the work was done, so I did not think there would be such More

by LFASSHAUER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
DAS Reputation Management
Aug 09, 2021 -

Golf Mill Chevrolet responded

Thank you for your feedback. As you know, there has been an increase in oil production over the past few months. Therefore, oil change prices have also increased. Service stations or 'quick lube' locations operate 90% of their service business with oil changes. Their volume allows for a slight discount. We will be sending out service offers and coupons, once our shop is fully staffed. I'm hoping that you will revisit us in the future. Safe travels to you and your family! Art W., General Manager, Golf Mill Chevrolet

July 28, 2021

Scott, service advisor, was very nice and helpful; he answered all my questions over the phone. I’m am hoping to have the same treatment when I go in person to service my car. Thanks Scott! More

by LYDIACORNEJO
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Scott
Aug 02, 2021 -

Golf Mill Chevrolet responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Art W., General Manager

July 27, 2021

not happy with the service done.. extremely expensive . job incomplete . i have to found real mechanic for my car.. i give them ok to fix my breaks and air bag sensor .they have my car for a week .. nothin More

by EFFECTIVEPLUMBING
Customer Service
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
DAS Reputation Management
Aug 09, 2021 -

Golf Mill Chevrolet responded

Thank you for taking the time to provide me with your feedback. After reading your review, I retrieved the records and noted that Scott, your Service Advisor, began leaving you messages Friday, July 16th thru Thursday, July 22nd. After speaking with one another, you authorized Scott to place the order for the necessary parts, in order to complete the repairs needed. Scott stated that the parts would arrive the following day (Friday) or Monday. The parts arrived Monday morning and shortly thereafter you retrieved your vehicle. Unfortunately, we were not provided sufficient time to complete the repairs. The extended time between the initial call from Scott, to finally connecting with you, was the cause of the week long delay. Again, thank you for your feedback. Art W., General Manager, Golf Mill Chevrolet

July 27, 2021

Went to old location (Bredemann) the last day they were open for an oil change, service was excellent as usual. Will miss the place, hope the new location provides equally great service. Will be checking More

by MLD4345
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Salinas - Bredemann Employee
Jul 30, 2021 -

Golf Mill Chevrolet responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Art W., General Manager

July 26, 2021

Although just opened and under construction. Very good service great people. ! Looking forward to the whole completion in this new location Very satisfied Thank you. More

by SMPEREZ5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
Jul 29, 2021 -

Golf Mill Chevrolet responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. - The Golf Mill Chevrolet Team