Golling Chrysler Dodge Jeep Ram of Roseville

Service has been horrible for as long as I remember. ...25+ yrs. You are asked to schedule, than they tell you it will take a couple days for them to even look at your vehicle and to leave the car there ...25+ yrs. You are asked to schedule, than they tell you it will take a couple days for them to even look at your vehicle and to leave the car there. Additionally, they keep your vehicle knowing they do not have part replacements so they hold vehicle during that time instead of telling you to come back. There is NO reasons, if you scheduled an appointment for service, that this could NOT be accommodated. ESPECIALLY, if the issue is to complete a Recall. More

I purchased a car two months ago and now the vehicle needs a new engine because the dealership lied about work that was supposedly done before the sale. Sales rep advised any issues “bring it right up t needs a new engine because the dealership lied about work that was supposedly done before the sale. Sales rep advised any issues “bring it right up to our shop and we’ll take care of you. Lies! They sold me a KIA without disclosing they don’t even service KIAs, then sent me to another location that offers no loaner vehicles and refuses to help. The vehicle had open recalls that were never completed, and the Carfax report provided was inaccurate. I am now paying out of pocket for repairs because nothing they claimed was done actually was. They even refused to reimburse me for a basic oil change that was promised and never completed. Now it’s always “I can’t help,” but there were no issues or limitations when they wanted my money. Now I am dealing with an ongoing battle with the warranty to fix all the major issues with the vehicle. This was a bogus car and a bogus deal. Everything about this experience felt deceptive. Sales reps involved were Jaden and Derrick. I would never recommend this dealership to anyone. More

Back on June 22nd, someone stole the center screen out of my Ram Big Horn. Put the claim in through insurance and was at the body shop the next day. Was told they had to order parts and it would be 4-6 weeks my Ram Big Horn. Put the claim in through insurance and was at the body shop the next day. Was told they had to order parts and it would be 4-6 weeks. They asked me to come back on July 3rd to make sure they ordered the correct parts. So I restarted the 4-6 week timeline. At the 4 week mark I checked in hoping to get lucky, was told parts have not arrived. Called back at 6 week mark and was told they are waiting on one more part. Waited another week and a half called and now they were waiting on electrical components. August 12th I called an independent body shop to see if they could get parts. They said bring it in, so Monday 9/15 I took truck in and received it back on 9/19 fully repaired. To this day I still have not received a call from Golling. Lost a customer with this ordeal. Bought all my Chrysler vehicles from here. Not after this. I fully recommend you going to another dealership. More

Worst dealer ever a year and a half still waiting to get my car fixed my car fixed More

My Dodge Durango had a known issue with the radio so I took it to Golling Roseville because it's 3 miles from my house. My car is in my husbands name but it's my vehicle. The first thing they did wrong wa took it to Golling Roseville because it's 3 miles from my house. My car is in my husbands name but it's my vehicle. The first thing they did wrong was refuse to talk to me since the car was in my husbands name & they continued to treat me like I didn't matter. They wouldn't put the loaner vehicle in my name but let me pay for services with my card. The loaner car was shakey, the tired kept going flat, and the egine light came on. I took it back to switch it out. The service tech put air in the tire and talked to me like he was irritated . He had the nerve to ask " anything else" with an attitude and then slammed the door and said we'll call you tomorrow when your truck is ready. I told my husband what happened and all the manager said was I apologize. He takes the car back they switch it out without issue or getting smart with him. Now they've had our vehicle for 2 months. They never called us they only communicated via text messaging even when we left voice messges no calls were returned. Any way, they text my husband that he could pick up the car before 8pm when they close. He goes there at 6:30 and they are already closed because it's Friday and they close at 6. Just very poor customer service and communication and disrespect. It's my car. My husband told them that and they still refused to acknowledge me. I will never ever go back here. To be disrespectful toward someone no matter whose name the vehicle is registered to is very unprofessional. The approach "just apologize" doesn't fly with me. The texting a customer and not returning calls is ridiculous. Their awareness of who's being serviced or not is poor. I had to speak up for a young lady who stood waiting 15 minutes and no one never asked if she'd been helped. We were going to purchase a Hellcat from them but we purchased elsewhere. Then after all of that they want us to pay the taxes on the loaner vehicle which I've never done or even heard of. The place is clean and the snacks are nice but it's not worth poor customer service and disrespect. More

Golling CDJR-Roseville is the best dealership I have ever been too. I live 1-1/2 hours from here, but ever since my experience in 2021 with, Sean Cubbler (now new car sales manager), was so amazing when he w been too. I live 1-1/2 hours from here, but ever since my experience in 2021 with, Sean Cubbler (now new car sales manager), was so amazing when he was a new car sales professional, I will not go to another dealership. MICHAEL QUERRO knocked it out of the park! Michael is an asset to Golling CDJR-Roseville. He was very responsive with sending me multiple quotes, text messaging, & phone calls. He is a NO PRESSURE sales professional and gave me time to digest the increased cost, giving me space, but not ignoring me. Since 2021, the cost of the same model RAM has gone up $10k (Stellantis increase, not dealer). I geared myself for it but was not as prepared as I should have been. Michael and Sean (Cubbler) came up with different payment scenarios to get me where I needed to be at, comfort wise, with payments!!! THANK YOU so much!!!! I will be returning soon for a 2024 JEEP!!! More