Mike Riehl's Roseville Chrysler Dodge Jeep Ram - Service Center

NEVER Again If I could give them 0 stars, I would. Worst service department ever. They had my vehicle for 8 weeks. Okay, that's the time it takes to repair. I If I could give them 0 stars, I would. Worst service department ever. They had my vehicle for 8 weeks. Okay, that's the time it takes to repair. I'm not upset about that. What I am upset about is the lack of communication, the quality of work, and the customer service. During the 8 weeks that my vehicle was in, I called nearly once a week to find the status. I was promised by my service writer that I would be called the following week. TWO weeks later, I had to call because I heard nothing. I pick up my vehicle and was treated like I was an inconvenience by the cashier. I never met my service writer. The cashier merely pointed at my car outside. Nobody went over my car with me. Nobody reviewed the repairs upon completion. Nobody cleaned the car. It smelled awful! I went to turn the vehicle on and noticed my button to start the vehicle was in my cup holder. I turned on the heat and the rank smell of the shop nearly made me vomit. I spoke with the service manager that told me he didn't want to give me excuses, as he spewed one after another. On my drive home, I noticed that additional pieces of my dash were in my cup holder and I had to put that back together as well. WORST experience ever! Thank God I wasn't in an accident!!! The problem was from a natural disaster that affected my vehicle. I cannot believe they are still in business. What a shame! More

Work is never done right the first time. They treat you like you do not know what you are talking about. If there is any possiblity that they could of made a midstake they are not even willing to work out like you do not know what you are talking about. If there is any possiblity that they could of made a midstake they are not even willing to work out some kind of deal with the customer so they can walk away with some statisfaction. They are always in the right. After spending a lot of money on useless reasons to correct a problem then they decide it was'nt even close to want they thought of in the beginning. They put you on another goose run. I wish Colonial Dodge was still open and this place had closed down. Because after all the money this place has taken from me, I will never go back to this place again. I never know if my work ever gets done. One time I was told that the place was closed and I believe he was on his lunch break. Not even the employees want to work there! LOL More

My 2008 Chrysler Aspen went in to the service because of unusual wear on both front tires. The service tech said was tie rod -was covered under warranty but would not cover tires that was a result of tie r unusual wear on both front tires. The service tech said was tie rod -was covered under warranty but would not cover tires that was a result of tie rod problem. They first started that they wouldn't replace them because the tires weren't rotated-we told them to check their records because they did rotate them and then I asked to speak to the dealer owner -Mike Riehl-He stated that now the tire wear was due to normal wear and tear. He told me that CANCER is a problem my tire situation is not a problem. I told him that my father died from cancer and he said so did mine. He did not resolve the issue and has absolutely NO CUSTOMER SERVICE SKILLS. More