Golling Toyota of Warren

Never going back I took my car there for service on a Saturday morning and I paid for my service but didn’t get the complete work finished this time because of the pri I took my car there for service on a Saturday morning and I paid for my service but didn’t get the complete work finished this time because of the price. The next day I noticed my ziplock bag with almost $100 in it emptied out the bag was cut open and all the change was taken they left the ziplock bag. My bag was left in the arm rest which no one should have went in. That morning I seen my bag full of change in my arm rest I had just went into the arm rest to get something while waiting to be greeted. When I went back to the horribly ran business the manager told me that I was liable for things taken from my car and that she basically trusted her employees. So I lost out on the payment that was going to towards my repairs and the money that was stolen from my car. I have been to this location more than once and have no reason to accuse anyone of anything but RIGHT IS RIGHT and WRONG IS WRONG. I haven’t heard anything back from the GM but I’ll be finding me a new Toyota dealer to work with. More

Love working with the service department folks Chris is friendly and helpful. I’m grateful for the shuttle service - Eli is terrific! Convenient location, too. I have a Toyota Camry and this cre Chris is friendly and helpful. I’m grateful for the shuttle service - Eli is terrific! Convenient location, too. I have a Toyota Camry and this crew helps keep it running well. More

Golling Toyota Continues to Provide Excellent Service I usually service two of my vehicle at Golling Toyota, both Corolla & Sienna and Kareem continues to provide outstanding service during my all visits. I usually service two of my vehicle at Golling Toyota, both Corolla & Sienna and Kareem continues to provide outstanding service during my all visits. I highly and strongly recommend Kareem as service technician and Golling Toyota as dealer to get all service work done!!! More

Golling Toyota continues to impress I have a 2010 Highlander and take it to Golling Toyota for regular service. Every time I do, I'm grateful to have such a fabulous service department t I have a 2010 Highlander and take it to Golling Toyota for regular service. Every time I do, I'm grateful to have such a fabulous service department taking care of my vehicle. The work is done right, in a timely manner, and at a reasonable price. And it's great to know my Highlander is being serviced by people who know Toyotas inside and out. I also have to give major kudos to Chris Walker, who is by far the BEST service advisor I've EVER encountered in my 40+ years of driving. He's friendly, honest, and goes out of his way to make the customer happy. I might just invite him to my family's Thanksgiving dinner this year! More

Avoid at ALL COSTS!! Sold me a LEMON Purchased a used truck here December 21, 2018 just under $20k in cash. In early January, I took it back to complete the necessary repairs they promise Purchased a used truck here December 21, 2018 just under $20k in cash. In early January, I took it back to complete the necessary repairs they promised of putting on new tires and a couple other repairs they promised when I purchased. They topped the truck up with oil the first week of January which would last 5000 miles or till June 2019. They even showed me the dipstick to prove it had oil topped off. By end of February 2019, I noticed every time I turned it on there was a thick cloud of smoke coming out of the exhaust. By the 2nd week of March the problem seemed to be getting worse and my check engine light came on so I took it to my mechanic who said the oil was completely dry. The engine burned 4 quarts of oil over the course of a month in a half. They said it needs a new engine, just over $6000 in repairs. They said this was not a sudden onset and it’s been like this for awhile, there’s no way this happened since I purchased the car. I have only put 2500 miles on it since I purchased it & most of that was driving from Alabama and back on the highway. I went back to Toyota to see if they would rectify the situation and do right since it hadn’t even been 90 days since I bought the car. I was told my James Huffly, the manager, that they would not do anything and that I should just come back for an oil change every month. They said I would have to pay full price for an engine change and there’s “nothing they can do & goodluck”. This is my first time ever purchasing from a dealership and it was just a horrible experience. I feel totally scammed and taken advantage of. I went in there calmly and really thought they would do the right thing here instead they completely denied the problem even existing and offered no solution. Chase Stanford and James Huffly sold me a lemon and happily took my money, but do nothing for their customers after they sign for the car. They try and bribe customers to write good reviews in exchange for free oil changes, but refuse to take responsibility for major maintenance issues that occur shortly after purchase. I advise anyone else to BEWARE of Golling Toyota! They do not care about their customers & do not stand by the cars they sell. If anything major goes wrong, even if you only own it under 90 days, they will not take blame and you will get stuck with the bill & a broken car!! More

Ask for Chris is the Service Dept! Chris is the best when it comes to service, he know the cars and know US the customer. He is friendly, and interested in customer needs. He does not o Chris is the best when it comes to service, he know the cars and know US the customer. He is friendly, and interested in customer needs. He does not oversell you anything, but informs you of what you need to keep your vehicle at its top performance. He is honest and great to work with. I've been coming to this dealership since 2012. IT went thru an ownership change a few years back and then Golling purchased it and its back to the great service. I our suggest a Toyota to everyone and Ask for Chris in service to make your customer experience one you want to come back to every time. More

Avoid this dealership by all means. I bought a used Toyota camery 2007 used 4 month ago for 6000$ which was expensive. I thought it was a reputable dealersh this dealership by all means. I bought a used Toyota camery 2007 used 4 month ago for 6000$ which was expensive. I thought it was a reputable dealership that takes care of their customers. Four month later my care had a rod knock in the engine which totaled the car. They offer to fix it for 4000$ or buy it for 500$. It is absurd to me how you do that to you customer. When I complained they told me you bought it as it we don't care. It is crazy and unprofessional they didn't want to offer me a trade value for at least 2000$ to makeup for this. I ended up buying a brand new car but from different dealership because golling proved to me that they don't value their customers or care about them. Therefore I do recommend to everyone to avoid this place if you care about getting good product with acceptable customer service. No matter what they tell you. They only care about selling the car and that's it. Horrible place with horrible customer service. Avoid Avoid Avoid Avoid More

Would Buy Again Found my favorite car using Car Guru website and it was at Golling Toyota. Marty Aghos made buying my first car a pleasant experience. Marty was patie Found my favorite car using Car Guru website and it was at Golling Toyota. Marty Aghos made buying my first car a pleasant experience. Marty was patient friendly and accommodating. I also like that the dealership offers free oil changes for my car. Thanks for the pleasant experience Golling and thanks for the help Marty! More

Excellent!! Visited Golling and was met by Derrick Johnson in used car sales for whom I thought was not only helpful but knowledgeable in all of the cars that I s Visited Golling and was met by Derrick Johnson in used car sales for whom I thought was not only helpful but knowledgeable in all of the cars that I showed an interest in purchasing. Great job Golling!! And thanks DJ!! More

Great Experience Marty is a great communicator; he made sure I was aware of every step in the process and was very accommodating for my schedule. He was friendly throu Marty is a great communicator; he made sure I was aware of every step in the process and was very accommodating for my schedule. He was friendly throughout the process and never pushy. I'd definitely work with him again. More