I would like to provide my feedback regarding my service - ADDISONERICAM
I would like to provide my feedback regarding my service experience at LaFontaine Automotive Group. My customer service experience with Business Manager Ace Ford and Javier Saulsberry was awesome. My vehicle went in for repairs in mid March 2026. It was identified that I needed a new transmission. Last year, my engine needed to be replaced. This again was one of the most stressful incidents I have dealt with, I would like to commend both gentlemen with the highest regard. Both assisted me from inception to completion. They were both highly professional and helpful. At the onset of when I reached out to LaFontaine, Mr. Ford assured me that the LaFontaine group would assist me to get my repairs successfully resolved.
Please note, Mr. Ford and Mr. Saulsberry did just that! I could not be more pleased and I profusely thank them for their professionalism, integrity and care. I am very happy with my customer service experience! Again I thank them for going above and beyond to ensure successful resolution of my issue.
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