Gordie Boucher Ford Lincoln of Janesville

I would recommend the dealership to buy a new car but not for service. I took my car in for the first time today. The service writer, Tim, was disinterested in helping me. I had made and confirmed my appo for service. I took my car in for the first time today. The service writer, Tim, was disinterested in helping me. I had made and confirmed my appointment online and he seemed put out that I had done that saying that their access to the web stuff was no good. I had questions about how the car operated (since it was new and I had not driven a Ford in 22 years) and he dismissed them with "that is normal" answers (the service tech explained why the car ran rough in the morning when it was cold but that was only after I got past Tim and the service tech and I were out trying to figure out a wind noise) I had a paint issue and Tim stated he would refer it to the Body Shop but did not bother to have an answer from them when he told me the car was ready. I had to wait while another service writer located Tim and then he had to call to ask someone how they were going to handle the paint issue. That clearly indicated to me that had I not brought it back up it would never have been handled. As I was getting ready to leave Tim was checking in an elderly lady for service. I overheard him ask her if she wanted the complimentary car wash today with her oil change. He had not bothered to ask me or even just have my car washed. He convinced me to find another dealership for service in the future. More

Fifth vehicle I've purchased from this dealer, and I have been pleased with each purchase.. I started this search looking for a new car early (I thought) but my other car went down and I needed something qui been pleased with each purchase.. I started this search looking for a new car early (I thought) but my other car went down and I needed something quickly. I knew what I wanted and what I expected to pay. I ended up purchasing a used Ford vehicle that met my needs. Throughout the entire purchasing experience I was treated in the friendly, professional, and RESPECTFUL manner I expected, but know a woman buying a car alone often fails to experience. It may be another 10 years - as I tend to keep my vehicles a long time - but I'LL BE BACK! More

My family has now purchased 4 vehicles from this dealership, and I am continuing the trend of being extremely happy with my purchase. I got a great deal on a 2010 Focus, and the process was made ext dealership, and I am continuing the trend of being extremely happy with my purchase. I got a great deal on a 2010 Focus, and the process was made extremely easy. Both Dale and Kara [Nicholson, the Finance Manager] were very helpful and answered all the questions I had and even ones I didn't know I had! I would definitely recommend this dealership to anyone looking for a new car. More

Great experience all around, went the "extra" mile to get me in my new Escape the same day. Sales person worked to get I car "I" wanted, not what he thought I needed. mile to get me in my new Escape the same day. Sales person worked to get I car "I" wanted, not what he thought I needed. More

We had a great experience buying our new Ford Explorer, our Salesman happened to be the same one who sold us our Ford Windstar in 2002 what a nice guy Dale Karolczak he went way beyond our expectations. F our Salesman happened to be the same one who sold us our Ford Windstar in 2002 what a nice guy Dale Karolczak he went way beyond our expectations. From start to finish his whole team worked with us. We thought we wanted one car going in and ended up with something we truely love and has evrything on it that we wanted. It had 15,000 miles on it but it's our New Beautiful Car!!!!! We loved our Windstar and did not trade it in so it cost us more than we planned for but with the numbers they helped us with, we'll be just fine. I would recomend anyone to do there shopping and then go to Gordie Boucher to buy their car. Well we still have to check out the service dept with this car, but if it is like the show room end it will be as great as they were to us. We just love this vehicle it is beatiful and comfortable. Make sure you ask for Dale he is truely a Great Sales person. More

Noel Jhocson is an outstanding salesperson. He took the time to show me what I wanted to see, and didn't try to steer me into something I didn't want. He knows the product inside and out, too. The dealersh time to show me what I wanted to see, and didn't try to steer me into something I didn't want. He knows the product inside and out, too. The dealership was fabulous, and everyone was friendly and professional. Even though they had a huge selection there, the selection is even bigger considering they have something like 15 other dealerships that can deliver the next day. Outstanding! More

I had a great experience with my latest purchase. I have bought my last 4 vehicles here. The salesman was very helpful, he knew his vehicles. They offered me a decent trade in price & gave me the best finan bought my last 4 vehicles here. The salesman was very helpful, he knew his vehicles. They offered me a decent trade in price & gave me the best financing options. I had previously researched a lot online & their numbers matched completely. Of course it always seems like you spend too much but I think they gave me a very good deal, & they were so helpful. They were not pushy. I do not like to get swarmed & pushed when I drive in to a dealership. Joe was very helpful & did not waste any of my time. More

Despite me being new to the credit and loan world, Joe and the team at Gordie Boucher made it possible for me to snag a new Mazda 3 iTouring with a fantastic interest rate (2.34%). Even though we came acr and the team at Gordie Boucher made it possible for me to snag a new Mazda 3 iTouring with a fantastic interest rate (2.34%). Even though we came across a few bumps in the road and couldn't seal the deal on the day we had planned, they let me take the car home and drive it for two days without paying a dime for it! They made me feel like my circumstances and preferences mattered, and Joe excelled in making me feel comfortable with my first big purchase. I will be returning to Gordie Boucher and requesting Joe Valdez for each and every vehicle in my future. More

this is the 4th car i have bought from this dealer and from jeff. i send an e-mail to jeff on sunday evening to find a ford focus hatchback for me and the must have list of options. he called me monda from jeff. i send an e-mail to jeff on sunday evening to find a ford focus hatchback for me and the must have list of options. he called me monday afternoon, brought a car to my house for me to look at and from there arranged for me to come to the dealership on wed to do the paperwork and take the car home. wednesday decided on another option that the service department took care of wednesday afternoon and jeff delivered my new car to me on thursday morning. can't get any better service. i think the fact that i use the same salesperson says a lot about jeffs character over the years. oh yea, the finance deptartment worked to get me an even lower rate than my own credit union offered, which was alread great. (2.8 v. 2.9%). More

We came in @ 6PM so 3 hours before closing. Took the F-150 Lariat for another ride as they assessed our trade-ins. Once we got back everything was ready to go to close the deal. They listened to what we F-150 Lariat for another ride as they assessed our trade-ins. Once we got back everything was ready to go to close the deal. They listened to what we wanted, worked with us were very courteous. NICE JOB!! More