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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
2,427 Reviews
Call Service Center (608) 607-3724

2,427 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

Sort by
December 08, 2023

The bad experiences having to wait 2 1/2 hours before it was finished. That's way too long. More

by CANS743
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elisha Lone
Report | Print
Dec 11, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Hi there, we apologize for the delay in service. We strive to make sure you have a 5-star experience. Please reach out to our Service Manager, Sean Tompkins, at 608-754-5511 so that we can make this right.

December 08, 2023

Easy to get to, easy to make an appointment, and friendly customer reps. My reports are easy to read. More

by jimboschu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Hi Jim, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.

December 06, 2023

Just very pleasant people to work with. Very detailed in the process of the repair More

by Kayleen003
Recommend Dealer
Yes
Employees Worked With
Katie & Andy
Report | Print
Dec 07, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Hello Kayleen, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 06, 2023

They were friendly and answered the questions I had I'm always satisfied with thier service More

by KETE35
Recommend Dealer
Yes
Report | Print
Dec 07, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your kind review; we are happy to pass along your comments to the team! We're looking forward to your next visit with us!

December 06, 2023

I dropped off my car for an oil change and they called me when it was ready More

by Elizabethamckee1968
Recommend Dealer
Yes
Report | Print
Dec 07, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Hi Elizabeth, we really appreciate your positive review! If you're ever in need of more help, please let us know!

December 06, 2023

Very friendly and knowledgeable staff in the service department Always fresh coffee and snacks while you wait More

by lmel51
Recommend Dealer
Yes
Employees Worked With
Brian Gerber
Report | Print
Dec 07, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.

December 06, 2023

Service is prompt, informative on products, explains what is checked during servicing my vehicle with a video. More

by Deb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Seichter
Report | Print
Dec 07, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Hi Deb, it is our goal for all our staff to provide a positive customer experience and we’re glad you are satisfied. Please let us know if we can ever help you in the future.

December 06, 2023

Excellent service. Helpful courteous staff. Glad that we came here Dakota was careful and explained everything that needed to be done clearly More

by Mikecavanaugh835
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dakota Schmaling
Report | Print
Dec 07, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Hi Mike, thanks for highlighting some of our staff who helped make this such a great experience! We can't wait to see you again, have a great day.

December 06, 2023

I left while getting an oil change, my number was verified and I was told I would get text updates. 3 hours later I came back to see what's happening and my vehicle had been done for 2.5 hours and se More

by Duanespangler
Recommend Dealer
No
Employees Worked With
Elisha Lone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elisha Lone
Report | Print
Dec 07, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Hi, we apologize for the delay in service. We strive to make sure you have a 5-star experience. Please reach out to our Service Manager, Sean Tompkins, at 608-754-5511 so that we can make this right.

December 05, 2023

Boucher Ford was very good did a great job on my truck Would recommend them More

by WRITE0063
Recommend Dealer
Yes
Employees Worked With
Andy
Report | Print
Dec 07, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

We appreciate your positive review about your recent experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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