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Gordie Boucher Ford Lincoln of West Bend - Service Center

West Bend, WI

4.7
1,349 Reviews

1,349 Reviews of Gordie Boucher Ford Lincoln of West Bend - Service Center

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June 01, 2021

Problem not fixed engine light back on then off decreasing speeds was way worse holding slightly occuance most likely steering is off didnt balance at certification release. Going back another 1 hr More

by WASM3
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
John Montag, Angie Heyse
June 01, 2021

Employees are always super professional and friendly! I just had my husband transfer his service care over to Boucher as well and he definitely likes it! More

by MLSEILER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Hohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barb Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neal Crass, Angie Heyse, Ken Braun
June 01, 2021

I'm disappointed for my last service, they did not fix the remote start, and now the check engine light is on and it was not when I took my vehicle in for service. More

by Omar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John in service
June 01, 2021

I have been very impressed and satisfied with the service dept, Joe,, Ken and the techs, do a great job on repairs and keeping you informed! More

by roy baker
Customer Service
Recommend Dealer
Yes
Employees Worked With
Joseph Hohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Braun
June 01, 2021

I have already completed about three of these surveys. Let me know how many more of these will be sent Thanks, Dale Kempf June 1st, 2021 More

by dakempf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Zarling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Turner, Joey Brasted
May 28, 2021

My experience at Gordie Boucher West Bend was fantastic. They got me in quickly, took care of my problem and delivered the car with a smile. More

by DBTAUSCHEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Braun
Jun 11, 2021 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for taking the time to leave a review! It's a pleasure reading your kind words. Our service team does everything they can to provide the best possible service to each customer, whether they own a Lincoln or not. Please don't hesitate to contact us if there's anything at all we can help you with. We look forward to your next visit!

May 25, 2021

Thank you for the quick oil change and tire rotation. See you in 5000 miles if Dave Brooks doesn't trade me out first for a 2021 More

by FIREMANDAN16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barb Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Zeija, Neal Crass, Ken Braun
Jun 04, 2021 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the 5-star review! We are pleased to hear that you had a great experience with our service department. See you in 5000 miles!

May 24, 2021

Experience was efficient, clean, friendly, and quick service. The service was reasonably priced. Everyone was professional and friendly. Communicated what was done to the vehicle as well as what shou More

by KEVINJNEUGENT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Braun
May 25, 2021 -

Gordie Boucher Ford Lincoln of West Bend responded

Kevin- thank you for your kind words! We are pleased to hear that your service experience met your needs. Ken Braun and his team are exceptional at being informative and thorough with each customer. We appreciate your business and thank you for choosing Boucher!

May 21, 2021

Prompt and friendly service Great waiting area Car Prompt and friendly service Great waiting area Car delivered in a timely manner Good feedback provided by the service department Always enjoy More

by JYOUNGASPEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Hohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2021 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for sharing! Our Service Manager Ken Braun and team do everything they can to provide quality service at a reasonable price. We look forward to seeing you again soon, and safe travels!

May 21, 2021

Serice was done excellently. I was treated very professionally. All at a reasonable price. The service advisor was quick and thorough. The teller was efficient and quick. More

by KEVINJNEUGENT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Braun
May 21, 2021 -

Gordie Boucher Ford Lincoln of West Bend responded

It's a pleasure to read our service department was able to provide top-notch service! Thank you!

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