Back

Gordie Boucher Ford of Menomonee Falls - Service Center

Menomonee Falls, WI

4.5
1,118 Reviews

1,118 Reviews of Gordie Boucher Ford of Menomonee Falls - Service Center

Sort by
December 11, 2019

Work was done in short time while I waited Service adviser was really friendly when I pulled in and let me know that I should have a part change right now and what I would have to do soon. I ha More

by crappiemaster20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert krueger
Dec 16, 2019 -

Gordie Boucher Ford of Menomonee Falls responded

We really appreciate your review!

December 10, 2019

The "WORKS" Oil Change & Tire Rotation Hands-Down the best deal on synthetic-blend oil change which includes a tire rotation. Staff is wonderful to work with and the waiting area is stocked More

by vkanderson001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Dec 16, 2019 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the review! We look forward to your next visit!

December 05, 2019

Safety recall service. I was able to get a time and date that was convenient to me. We were able to drop my vehicle off the night before. Service was promptly completed an More

by tlocust
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Schwister
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2019 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for sharing! We are happy we were able to provide you with professional service and were able to keep you updated throughout!

December 04, 2019

Honesty with My Escape With the last oil change prior to my visit yesterday I was told that my back brakes needed attention. I took it in and was given an estimate of aroun More

by jchartier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Krueger (service consultant) and Bob (shuttle driver)
Dec 16, 2019 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for sharing! We are happy to hear Robert was able to be transparent about the issues your vehicle was having and the necessary steps that were needed to resolve the issue. If you ever are in need of service again, we will be more than happy to assist you!

December 03, 2019

They seem to be to busy for thorough service repairs. I had a blown injector on my 2011 diesel with 61,000 miles on it. Rusted injector hold down I was told. They repaired it but did not bother to inspect More

by TIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Dept
Dec 10, 2019 -

Gordie Boucher Ford of Menomonee Falls responded

We want to sincerely apologize for your negative experience at our dealership. However, we'd like to learn more about your situation and what exactly went wrong. We want to go the extra mile and make things right to earn your business back. Please give our Service Manager, Michael Schulz, a call at 262-255-9010. We hope to hear from you soon, Tim.

December 02, 2019

Warranty service Excellent warranty service. All employees knowledgeable and polite to customers. Work performed on time and as requested. Received complete explana More

by ALLEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
Dec 16, 2019 -

Gordie Boucher Ford of Menomonee Falls responded

It's gratifying to hear you had a positive experience with our Service Department, Allen!

December 01, 2019

In Great Hands! It was time for my 2017 Ford Edge to be serviced. I had the "WORKS" - oil, filter, tire rotation and multi-point inspection - completed. I was in an More

by ltbilly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Nolan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Jubran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2019 -

Gordie Boucher Ford of Menomonee Falls responded

We are so glad you had a positive experience with our Service Department. Thanks for sharing!

November 30, 2019

10000 mile check up Received "the works" 10000 mile service. everything done well, on schedule & with courtesy. Pleasant to have waiting area with newspapers, coffee More

by GLCHRISTIANSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Holtz
November 28, 2019

Good service Robert was very easy to work with. He reprogramed my faulty heat/air conditioning computer when the climate control system was not working properly. More

by ERV.STEFAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
November 27, 2019

Great Service! Everyone was so helpful and informative-let me know everything they found and everything that was done every step of the way! Was just a great experie More

by DISNEYMARY88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Schwister
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mercedes in Service Dept.
...
109
...