Gordon Chevrolet

Radio Silence Called the service center and scheduled an appointment on Friday to fix a symptom of a repair that was completed previously. I spoke with the service Called the service center and scheduled an appointment on Friday to fix a symptom of a repair that was completed previously. I spoke with the service representative about the anticipated completion time for my repair and was told by the end of the day, Saturday at the latest. As Friday and Saturday came and went I received no call from them. Needing my vehicle for Sunday I called and was told that appointments are not actually to be seen my the mechanics but just for the "flow of the bays," and that my vehicle was 10th in line and would not be completed until at least Monday. After asking to speak with a manager I was finally provided a rental vehicle. Monday comes and goes and no contact from the Service Center. I call them Monday afternoon to see if a diagnostic has been performed on the vehicle and they tell me that it is currently in the back being seen by a mechanic. Five hours later, they are about to close and they still have not called with a diagnosis. So I call them again and am told that he did not say that it was in the bay but that a "mechanic had just been assigned." Still no information about what is wrong with my vehicle and that "maybe" he might have answers tomorrow (Tuesday). Between the complete absence of communication, inaccurate information provided and having to call repeatedly to even reach someone due to hangups and unreturned voicemails, they are by far the most unprofessional dealership I have ever visited. To say the least I will NEVER be returning to Gordon Chevrolet and would not recommend anyone who requires their vehicle to navigate the world, who desires communication, or believes their time is valuable to patronize their business. Honestly, they used to be an effective shop and now this is by far the worst dealership experience I have ever had. NEVER AGAIN. More

Service didn't check to see if part was recalled My family has bought 2 cars from this dealer. I had an issue with my steering wheel locking so i took it in and they told me it was the Steering Gear My family has bought 2 cars from this dealer. I had an issue with my steering wheel locking so i took it in and they told me it was the Steering Gear that needed to be replaced mind you it was a 1700$ service plus part. They didn't bother to check the recall on it when it should show especially because my car hasn't hit 65000 miles. I took my car to a family friend mechanic that also works for chevy. Well he pulled up the recall from GM and told me to go get my money back because the part i paid for was recalled. I took it back and they told me they had to do the paper work for it to be approved. I still have yet to get my money back and its been over 2 weeks. I am extremely upset with them and feel like they do not care about their customers. They don't go above, to make their customers happy. More

Service They are going to fix it. I had some issues, but they are working to rectify the situation. I think this should fix the issue They are going to fix it. I had some issues, but they are working to rectify the situation. I think this should fix the issue More

Not a good experience Contacted them because of their radio ad. Experience was poor to start and just got worse. First, you are contacted by what appears to be a "busines Contacted them because of their radio ad. Experience was poor to start and just got worse. First, you are contacted by what appears to be a "business development person", not an actual salesperson. When I called back, the operator didn't even know the person who left me the message. When I finally got through to this person (who was very nice and friendly), they took down all my information and then said they would be contacting me shortly. The next call I received was from a salesperson (Dylan Towler). This is how I found out that the first person wasn't even a salesperson. Clearly there is a lack of procedure and knowledge share, as Dylan either did not receive any information from the first person or chose to ignore it. I then had to spend another 15 minutes giving him the same information as I did for the first person (vehicle, term, discount, trade in, etc.). I was very specific in what I was looking for and the type of quotes I wanted (lease term, down payment, etc.) Received a call back from Dylan, and he then proceeded to give pricing on terms completely different that what I asked for. When I asked why didn't I get the quotes for the term, down payment, etc. that I requested, he just stumbled. He then said he would get me the information, which he sent over shortly. Unfortunately, the information he sent was completely wrong. When I inquired that the numbers didn't make sense, I got the "I apologize, I used the wrong numbers". As of this morning, I still never received the quotes that I requested. Do not believe the hype in their radio ads. More

Mona Saad is amazing! Mona Saad at Gordon Chevrolet is hands down the best!! She bent over backwards to get me everything I needed and wanted in my vehicle. I was very plea Mona Saad at Gordon Chevrolet is hands down the best!! She bent over backwards to get me everything I needed and wanted in my vehicle. I was very pleased overall with my experience and will continue to do business with them. Thanks to Mona and all her hard work! More

Heather and Rick are elite I came into the dealership today and spoke to Heather regarding a new truck. She took the time to identify what I truly wanted. Afterwords I spoke wit I came into the dealership today and spoke to Heather regarding a new truck. She took the time to identify what I truly wanted. Afterwords I spoke with Rick LaChance regarding the financing side of my purchase. He went above and beyond to get me the best deal possible. I would highly recommend speaking with Heather if you're thinking about buying or leasing a new vehicle! More

Excellent! John Mauro was great! He stayed in touch with me and made the whole process easy and fast. Kuddos the everyone at Gordon Chevrolet and at tye service John Mauro was great! He stayed in touch with me and made the whole process easy and fast. Kuddos the everyone at Gordon Chevrolet and at tye service center! More

service gone wrong I have had my car for only one year and already I have had a head gasket replaced, rack and pinion replaced twice, front wheel bearing and hub replace I have had my car for only one year and already I have had a head gasket replaced, rack and pinion replaced twice, front wheel bearing and hub replaced, steering gear replaced and fuel sender assembly replaced. Furthermore, I have complained on several occasions about my transmission having issues and each time they told me that they couldn't find a problem. Now that my transmission has finally gone out "THE DAY AFTER GETTING IT OUT OF THEIR SHOP" with no warranty might I add... I am stuck with the cost of repairs and GM is only covering %55 which is not right because I informed them about this problem LONG before my warranty was up. Signed, Extremely Dissatisfied Customer More

No customer service I was very impressed by the advertising they do and even tried to use a car pro certificate but they didn't live up to the advertising Susan Iani, gen I was very impressed by the advertising they do and even tried to use a car pro certificate but they didn't live up to the advertising Susan Iani, gen manager, she uses on radio. We were ready to purchase a new Malibu and they didn't do anything they preach. The next week went to Bob Sellers and bought a car and very happy with my new Regal. More

dont wast your time with Avi Its really a shame when you try to buy /lease a new truck and they give you a dog and pony show never did they present numbers to me. I sat at the d Its really a shame when you try to buy /lease a new truck and they give you a dog and pony show never did they present numbers to me. I sat at the dealer ship over an hour and they did not present numbers due to the program recently changed. I was working with a guy names AVI and initially he came a crossed as nice guy but once he figured out I know more about the car business then he did... he totally blew me off. Its really a shame... I even called him back twice and did not return my calls. So much for giving me a call in a hour. Go to Matick. They will give you a deal. More