Contacted them because of their radio ad. Experience was poor to start and just got worse. First, you are contacted by what appears to be a "business development person", not an actual salesperson. When I called back, the operator didn't even know the person who left me the message.
When I finally got through to this person (who was very nice and friendly), they took down all my information and then said they would be contacting me shortly. The next call I received was from a salesperson (Dylan Towler). This is how I found out that the first person wasn't even a salesperson.
Clearly there is a lack of procedure and knowledge share, as Dylan either did not receive any information from the first person or chose to ignore it. I then had to spend another 15 minutes giving him the same information as I did for the first person (vehicle, term, discount, trade in, etc.). I was very specific in what I was looking for and the type of quotes I wanted (lease term, down payment, etc.)
Received a call back from Dylan, and he then proceeded to give pricing on terms completely different that what I asked for. When I asked why didn't I get the quotes for the term, down payment, etc. that I requested, he just stumbled. He then said he would get me the information, which he sent over shortly. Unfortunately, the information he sent was completely wrong. When I inquired that the numbers didn't make sense, I got the "I apologize, I used the wrong numbers".
As of this morning, I still never received the quotes that I requested. Do not believe the hype in their radio ads.