Gorno Ford

I want to share my experience with Gorno Ford so other customers can be cautious before purchasing a vehicle or service contract from this dealership. I purchased a used Ford truck from Gorno Ford, and customers can be cautious before purchasing a vehicle or service contract from this dealership. I purchased a used Ford truck from Gorno Ford, and shortly after the purchase I started dealing with multiple serious issues, including GPS not working, Bluetooth not working, A/C concerns, vibration/hesitation while driving, and multiple active diagnostic codes 19 codes. One of the biggest concerns is that the truck had an aftermarket exhaust that they were aware and i trust on them, which has affected warranty coverage and created problems when trying to get the vehicle serviced through Ford. In my opinion, this should have been clearly disclosed and addressed before the sale. Gorno Ford's response has been to point back to the "As Is - No Warranty" paperwork, but my concern is that the vehicle was sold with significant issues and modifications that have created major problems after the purchase. I also cancelled my extended warranty/service contract and have been waiting approximately four weeks for a refund of around $4,000. As of today, the refund has still not been returned, and the follow-up from finance and management has been extremely poor. The overall service experience has been very disappointing: poor communication, lack of ownership, slow response, and no clear resolution from the service, finance, or management teams. Based on my experience, I would strongly recommend that customers be extremely careful, review all documents in detail, inspect any used vehicle thoroughly, confirm any modifications before purchase, and verify warranty eligibility before buying from Gorno Ford. More

This is the third car my family has leased from Gorino Ford. Each time we are pleased with the efficiency and knowledge of the salesperson. We were in and out of the dealership very quickly. Dan really se Ford. Each time we are pleased with the efficiency and knowledge of the salesperson. We were in and out of the dealership very quickly. Dan really seemed committed to helping us find the best deal and worked with us and not for the dealership. You have definitely earned some repeat customers. Well done sir!!! More

They were very friendly & very helpfu i have been here twice & will always go back to them twice & will always go back to them More

Precisely what I was looking for in a dealership. Friendly and knowledgeable. Low pressure sales. Willing to work to achieve exactly what I wanted. Friendly and knowledgeable. Low pressure sales. Willing to work to achieve exactly what I wanted. More

Very awesome place. Everyone friendly. Very accommodating. Low pressure sales. You get exactly what you want. Everyone friendly. Very accommodating. Low pressure sales. You get exactly what you want. More

Wonderful. The personnel was very polite and professional. I enjoy dealing with this well maintained establishment. The personnel was very polite and professional. I enjoy dealing with this well maintained establishment. More

Dan very patient salesman to help us find the right vehicle. Jake the tech guy helped us 74 year old figure out ALL the technology of Google play There a lot you can do. Great vehicle the 2026 Expl vehicle. Jake the tech guy helped us 74 year old figure out ALL the technology of Google play There a lot you can do. Great vehicle the 2026 Explorer More

We have bought all of our cars from Gorno Ford and have always been pleased with our sales rep. They work with you to find the car and the price you are able to afford. always been pleased with our sales rep. They work with you to find the car and the price you are able to afford. More

I've had several of my Ford vehicles serviced at Gorno Ford and I've always found them to be very reliable and trust worthy while providing excellent customer service. Ford and I've always found them to be very reliable and trust worthy while providing excellent customer service. More

Trade-in process went well. The salesperson was considerate of my time, and overall, the process was great. The salesperson was considerate of my time, and overall, the process was great. More