Gorno Ford - Service Center

Great Service I've enjoyed taking my leased Ford in for regular serviced maintenance for the past 2 years and have been met with nothing less then great and courte I've enjoyed taking my leased Ford in for regular serviced maintenance for the past 2 years and have been met with nothing less then great and courteous service. Good job Gordo Ford. More

Outstanding service department! We have 6 vehicles and 2 of them are Ford's. Everytime we have to deal with service on the fusion or the escape the customer service is excellent. The We have 6 vehicles and 2 of them are Ford's. Everytime we have to deal with service on the fusion or the escape the customer service is excellent. They are courteous and do as much as they possibly can to turn your vehicle around in a timely matter....No false promises! Service makes all the difference so I know what our next vehicle will be.....Thank you Gorno Ford! More

Charged for services I did not authorize I brought my car in for service under warranty, which I purchased from Gorno when I purchased the car there. They charged me a $100 deductible, which I brought my car in for service under warranty, which I purchased from Gorno when I purchased the car there. They charged me a $100 deductible, which seemed pretty xxxx bogus to me. Had I known my warranty was out a Cracker Jack box I wouldn't have bothered. Mind you, this was not a cheap warranty I purchased, either. However, the real reason for this 1-star rating is this: I flippantly asked them to check the Sync system since I had brought the car in for another issue and figured it would be covered. When I came to pick my car up four days later, they said I had to pay another $50 for a "reset" of the Sync. Never did they inform me that this service was not covered. They never called to update me on my car or tell my about these charges; they just expected me to cough up the cash when I wanted my car back. Frankly, I could have reset my Sync system in my driveway on my own time. When I expressed how upset I was over these charges and the lack of communication, the service guy simply said, "You should have read your warranty more carefully." Talk about rude. I will be filing a complaint with Ford on the corporate level. More

I brought in a truck under warranty which had a bad engine. Gorno did everything possible to help Ford get out of the warranty. Service manager told me it was safe to drive home, and it caught on fire engine. Gorno did everything possible to help Ford get out of the warranty. Service manager told me it was safe to drive home, and it caught on fire due to oil leaks from their service. Currently in litigation. More

I had my ford fusion repaired at Gorno. Two years later trying to trade it in and buy a new vehicle I can't even get what I owe. I took in my car because my front bumper was cracked, they cited front end d trying to trade it in and buy a new vehicle I can't even get what I owe. I took in my car because my front bumper was cracked, they cited front end damage instead of minor damage. They also entered that my car had 118,000 miles at the time of service instead of 18,000. I was told that the car fax they entered could not be changed. More

I've taken my Flex there for service twice. The first time was for brakes. They were supposed to check them out and tell me what was wrong. I received a call saying they had already done the work first time was for brakes. They were supposed to check them out and tell me what was wrong. I received a call saying they had already done the work and it was going to be $700. I said I never authorized any work to be done. They called back and reduced the price but I still could have had the same work done somewhere else cheaper. Very shortly after I get the car back I notice a rattle in the rear when I hit a bump. Not being a mechanic I assumed it was something to do with the suspension. About a month later when the car was up on the rack for an oil change I asked the guy to look at it. Lo and behold a bolt on the caliper was completely missing. I had to pay $30 out of my pocket to get it fixed there. The 2nd visit was for problems I had been having with my transmission. I was under warranty up to 100k miles and was getting close to that number. I took it in and had them look at it. They found a fan that was not working and said this would cause the problem I had. They fixed the fan and as soon as I drove it off the lot I knew there was still a problem. I then also started to notice a smell whenever I drove the car for any distance over 10 miles. I took it back a few weeks later and this time they said they found a couple of sensors in the transmission that were bad (why wasn’t this checked the 1st time?) and that there was a leak in the transmission. They said they fixed these issues and I would be good to go. Three days later I can smell the same odor again. I go back for the 3rd time and was told somehow the transmission was leaking again from the exact same spot it was before. So they fixed it. Again. And to top things off someone stole items from my vehicle on the last visit. I took the car in on Thursday and picked it up on Saturday. I drove it straight home and parked it in my garage and did not drive it until Monday morning so I am 100% certain the items were stolen while the car was at Gorno. On Monday I noticed a pen and paper on the passenger floor that I know were not there when I took the car in. I checked my console and money ( a couple of small bills and all the change in the change holder), an Apple nano and cologne were gone. I could also tell that my glove box had been gone through because everything had been stuffed back into it all folded up. I know it is the owner’s responsibility to remove all valuables so I am out of luck for the loss. But the fact that they have a thief working for them has just lost them a 10 year customer. Don, the most recent service rep I dealt with was very helpful, very friendly and very polite. But their inept service and complete lack of security are reasons I would tell everyone to avoid this dealership. More

Receptionist was extremely rude and spoke down to me. She had the audacity to speak to me in a negative manner when I was not even talking to her, but talking to my father. Also, the dealership charged an ab had the audacity to speak to me in a negative manner when I was not even talking to her, but talking to my father. Also, the dealership charged an absurd amount of money for labor for things that did not even need to be done. Took my car in for repairs for a recall, ended up paying $400 for unnecessary things. Also, my car was there for about 5 hours, and they somehow managed to use a quarter tank of gas from my car. How? I am just not sure. More

I bought a used version of my dream car from Gorno Ford. Of course I should have spent more time looking at the car before I drove off the lot but with some of the flaws they agreed to install a remote star Of course I should have spent more time looking at the car before I drove off the lot but with some of the flaws they agreed to install a remote start and replace the back seat cushion. I was finally able to drive it days later - and noticed none of the tires had valves on them. Then I noticed bubbles buldging out on the front and back passengers side. Research would tell me these needed to be replaced immediately. My husband took it in and (having found another bubble on the rear drivers side) had to literally argue to get 4 new tires (4 - because the tires would wear unevenly otherwise). And of course the manager had to question whether I (being female) hit something (when we had the car for less than a week at that point). So then the Body shop manager thought he would be slick and give me the cheapest no name tires. Right now my husband has spent the last 2 hours at the dealership waiting to get these tires only to find out the guys in the body shop cant get them to bead - and they have to take them to Belle Tire, oh and it will be another 2 hours. The fact that we have to FIGHT for what we agreed to pay for - an operational vehicle - and that the male chauvinist pig of a body shop manager believed I could cause such damage because I am female; solidifies my opinion that I will never shop at Gorno Ford again. More

Three years ago I had repairs done on my vehicle. I Three years ago I had repairs done on my vehicle. I asked these people to stop sending me mail. I even walked in and asked them and even sent mail Three years ago I had repairs done on my vehicle. I asked these people to stop sending me mail. I even walked in and asked them and even sent mail asking that they stop. And then I moved and now I’m getting the junk mail there at my new address. Figure that one out? Harassing TREE KILLERS! More

My friend just called me about this site. She said the only comment on here was an old one and not very nice. I have been dealing with Gorno Ford for over 14 years and am never dissatisfied. The employe only comment on here was an old one and not very nice. I have been dealing with Gorno Ford for over 14 years and am never dissatisfied. The employees are so friendly, the facility is clean, and I've never been unhappy with the repairs made to our vehicles. I would recommend Gorno Ford to anyone. More