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Graff Chevrolet Company
Grand Prairie, TX
666 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 666 reviews
February 07, 2025
Bought a brand new 2025 truck and 770 miles later had to have it towed back to dealership! Transmission trouble already! First person said it would take a week to repair, we are now going on the third week have it towed back to dealership! Transmission trouble already! First person said it would take a week to repair, we are now going on the third week and still not fixed. Had to make my first payment on a truck I don't have! More
by arnoldangie8
Verified CustomerFebruary 06, 2025
Good service ! Also very friendly service with a friendly smile. However, prices are a little but too much. Also very friendly service with a friendly smile. However, prices are a little but too much. More
by GBELZX
Employees Worked With
February 05, 2025
Great service Monica was very professional and polite. Service was very quite and even finished before expected Service was very quite and even finished before expected More
by Rob
Employees Worked With
February 05, 2025
People are courteous, I was impressed how fast the service was completed. I'll keep using them service was completed. I'll keep using them More
by Bmncool1
Employees Worked With
February 04, 2025
Great people to work with. Alonzo went over and above tp make the purchase a good experience. Alonzo went over and above tp make the purchase a good experience. More
by glenn
Employees Worked With
January 30, 2025
It took them about a month to see what was going on with my car. The guy (Joe) called me and left a message station I need a new battery and starter and total services would be $864.00. Around 1 week late my car. The guy (Joe) called me and left a message station I need a new battery and starter and total services would be $864.00. Around 1 week later, I heard nothing else from him so I called to see if my car was ready and he basically told me to forget what he had told me before and then suggested some services ( totaling up to be $16,000) which was too pricey so I refused that service. I asked if there were other options and if my car engine would start and he told me he’d call me back but instead I got a call like 2-3 weeks later telling me that my car was ready. I fly home from Florida to pick my car up. I come in and pay for the services they did and was told someone was bringing the car around front. I went to stand outside to wait and then was called back to the desk just to be told that my engine was locked up and since I refused services that I needed to get it towed and that came after paying $333 for whatever the xxxx they did which to me was nothing since it was in the same condition as before. I feel like my time was just wasted and I was the one having to reach out to see what the situation with my car was. No one was even in touch with me until I got the call about my car being ready for pick up More
by Michael
Employees Worked With
Joe
January 29, 2025
Fast, but they do not let me know health of my vehicle without me asking. without me asking. More
by melissaledezma79
Employees Worked With
