Graff Chevrolet Company - Service Center

My recent experiences with Graff Chevrolet have left me disappointed and suspicious of their business practices. On two instances, I discovered sneaky charges added to my bill, exploiting customers who may disappointed and suspicious of their business practices. On two instances, I discovered sneaky charges added to my bill, exploiting customers who may not closely examine their invoices. During an April visit for an Infotainment system issue covered by my extended warranty, I was told by Rodney that my warranty didn’t pay all labor cost to which my provider denied and said they 100% covered all the bill and I just need to pay my deductible. When my warranty provider called them, they adjusted the bill. In May, for routine maintenance and a warranty-covered thermostat repair, I was told it would be $599+ after my warranty was exhausted, but I found discrepancies in the invoice as it’s not adding up. When I called Rodney to discuss, he interrupted me mid-conversation and put me on hold for five minutes and was told to return the next day for a refund of $118, which inconvenienced me. It was very interesting because there’s not even an explanation as to why I was charged more. It's clear to me now that there’s some bad practices going on here, banking on customers not scrutinizing their bills and slipping in extra charges under the radar. This kind of behavior is unacceptable and unethical. More

My recent experiences with Graff Chevrolet have left me disappointed and suspicious of their business practices. On two instances, I discovered sneaky charges added to my bill, exploiting customers who may disappointed and suspicious of their business practices. On two instances, I discovered sneaky charges added to my bill, exploiting customers who may not closely examine their invoices. During an April visit for an Infotainment system issue covered by my extended warranty, I was told by Rodney that my warranty didn’t pay all labor cost to which my provider denied and said they 100% covered all the bill and I just need to pay my deductible. When my warranty provider called them, they adjusted the bill. In May, for routine maintenance and a warranty-covered thermostat repair, I was told it would be $599+ after my warranty was exhausted, but I found discrepancies in the invoice as it’s not adding up. When I called Rodney to discuss, he interrupted me mid-conversation and put me on hold for five minutes and was told to return the next day for a refund of $118, which inconvenienced me. It was very interesting because there’s not even an explanation as to why I was charged more. It's clear to me now that there’s some bad practices going on here, banking on customers not scrutinizing their bills and slipping in extra charges under the radar. This kind of behavior is unacceptable and unethical. Watch out your invoice everyone. More

Good service at Graff Chevrolet was in and out in a fair amount of time. Old dealership with a great team of tech and service advisors. amount of time. Old dealership with a great team of tech and service advisors. More

They did the work we agreed upon and checked everything thoroughly. I have no complaints. thoroughly. I have no complaints. More

I go to the Main xx Grand prairie location for all my vehicle needs.Great customer service and minimal wait time. vehicle needs.Great customer service and minimal wait time. More

I’ve used this dealership on several occasions before even though I’ve never purchased a vehicle they have always done good work however the last service done was for oil change and transmission fluid ch even though I’ve never purchased a vehicle they have always done good work however the last service done was for oil change and transmission fluid change. All was well until my engine oil change soon message popped up after only two weeks. I assume they did not reset the oil change module. But other than that I like taking my GM product to them. More

They fixed the car in a timely manner friendly people and concerned about my problem concerned about my problem More

WISH THEY STILL DID FREE TIRE ROTATION WITH OIL CHANGE FREE WITH OUL CHG SERVICE . FREE WITH OUL CHG SERVICE . More

Everything went well. . will be using this dealer again as I have for many many years. . will be using this dealer again as I have for many many years. More

My car was there from Friday 4/19/24 to Saturday 4/27/24. I took it in to have the right strut replaced, wheel alignment, new battery and oil change. On Thursday when I called to check on it, I was told the I took it in to have the right strut replaced, wheel alignment, new battery and oil change. On Thursday when I called to check on it, I was told the part wld be in that day. Friday I was told the part hadn’t come in and they cldnt track it. I rented a car for 1 week because they had no loaners. I was told on Friday they wld do everything else that needed to be done, I cld pick up my car and bring it back when the part arrives. This is so inconvenient. My car is a 2022. I don’t understand how they don’t have certain parts readily available. So my car was there for a week and hadn’t been touched other than the diagnostic. When I said I’d pick it up and only pay for the service performed thus far, she said I wld have to pay for the strut that was ordered. Like they wldnt be able to sell it later to another customer? I’m very disappointed and annoyed. The service lady who stated when I asked if they honored other dealerships coupons said she wld see what she cld do, but when I picked it up, she said she didn’t have any coupons. I think that’s poor customer service when you’ve really inconvenienced a customer and can’t offer some sort of discount. I’m very reluctant to return. It’s the closest one to me, but I just may travel to find better service. More