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Graff Chevrolet Company
Grand Prairie, TX
941 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 941 reviews
April 27, 2025
Horrible customer service. I took my truck in 3 times for a transmission issue. They had my truck a total of 20 days and weren’t able to diagnose it. Had the audacity to call m I took my truck in 3 times for a transmission issue. They had my truck a total of 20 days and weren’t able to diagnose it. Had the audacity to call me on the 10th day of having it (3rd time, first and second time were both 5 days) to ask me what’s wrong with it. LOL. After I explained the same thing in detail each time, took Joe a “technician” on a ride along where he confirmed he heard the sound and felt the slipping. Then they wanted me to explain again what was wrong with it?!? I’m taking it to another dealership, and after I voiced my frustrations with them they said “ok” and hung up on me 😂 no trying to apologize for my experience or anything. Just hanging up on me. I would NEVER recommend these technicians to touch any car ever. More
by payge.stevens
Verified Customer
April 27, 2025
Well I'm going to say this well managed nice crew thanks for treating us with kindness for treating us with kindness More
by BRIGITTEWASHINGTON
April 22, 2025
They don’t have any Customer Service they need to smile and not like they’re happy not depressed and mad cause they gotta work. and not like they’re happy not depressed and mad cause they gotta work. More
by r.ruben63
Employees Worked With
April 20, 2025
Victor my Salesman was great and made the experience easy as well as the sales team & managers being polite and making sure everything was took care of, best car buying experience I’ve had yet! Thanks guys as well as the sales team & managers being polite and making sure everything was took care of, best car buying experience I’ve had yet! Thanks guys More
by Aaron Sorrells
April 17, 2025
After using this service department for the second time. I'm very disappointed. They constantly lie to you by giving you misinformation. I'm very disappointed. They constantly lie to you by giving you misinformation. More
by Tiny6879
April 16, 2025
The service department is on point but your finance department not so good. Communication with this department and the lack of customer service will definitely make me buy from other dealership, i unde department not so good. Communication with this department and the lack of customer service will definitely make me buy from other dealership, i understand being busy, we all are. Do better! More
by RENEE.ADAME
April 15, 2025
Enjoyed the buying experience. Victor was very responsive, prompt, and professional. Very pleasant to deal with Victor was very responsive, prompt, and professional. Very pleasant to deal with More
by Bnichols
Employees Worked With
April 15, 2025
Paid $411 dollars for new front brake pad and turn rotors… been there 3 times after the fact and breaker still squeek… Beyond disappointing!!! rotors… been there 3 times after the fact and breaker still squeek… Beyond disappointing!!! More
by TORREZ22
Employees Worked With
Rodney in service is Awesome!
