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Graff Chevrolet Company - Service Center

Grand Prairie, TX

4.2
484 Reviews

484 Reviews of Graff Chevrolet Company - Service Center

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September 29, 2024

Wasn't treated like I had been so many visits before. Employee was not courteous. More

by ALANE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of these employees were there
September 26, 2024

Nathan, and all the staff were great, and helped me get the truck I wanted! More

by MIGUELSEGOVIA123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Awe
September 26, 2024

Quick repair of a flat tire with a nail. Courteous, efficient , professional level of service More

by DAVID.FLEMING44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malcolm Simons
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2024

By far the worst service center I gave ever dealt with and will never go back nor refer to anyone. The tech have next to no knowledge and are not willing to help their customers. More

by kevindwc1981
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Malcolm Simons
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe in the service department
September 21, 2024

Outstanding service thoroughly worked tirelessly to make sure everything was done correctly even if it took an extra day. I received an excellent loan car and was on my way home in my car in 2 days! More

by BRAD93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Tate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Malcolm Simons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

Graff Chevrolet Company responded

Hi Brad, We're always here with the same great service whenever you need service or another vehicle! We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!

September 21, 2024

Staff was courteous and the service was quicker than promised . The vehicle was delivered in clean condition. 👌 More

by John M Corn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malcolm Simons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

Graff Chevrolet Company responded

hi John, We're glad to hear you found our staff was so knowledgeable and helpful! We always strive to provide top quality service to every guest and welcome any suggestions on how we can improve your experience,

September 20, 2024

No complaints here, really want to trade but I must resist. Better wait times, better Prices, Papa Graff More

by saltymarrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malcolm Simons
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 20, 2024

The biggest complaint was for me that my vehicle was under warranty and there where no loaner cars available. Very inconvenient. More

by Timruffin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rodney
Sep 23, 2024 -

Graff Chevrolet Company responded

Thank you for taking the time to tell us about your recent experience at Graff Chevrolet. We strive to provide an exceptional experience for all our customers. I would like to apologize for not meeting your expectations by having a loaner for you. We understand that time is important to everyone. That's why it is always important to mention to your advisor ahead of time that you will be needing a loaner, especially since we are so limited on available loaner vehicles. I will speak with my team and we will correct this going forward. Please know that your feedback is also important to us and will be used to improve the customer experience at our store.

September 19, 2024

My experience was amazing Mike Perez ans the rest of the team was exceptional thank you for all that you guys did. More

by Yvette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 16, 2024

Excellent service never had an issue and they get us in and out , better chances since Malcolm Simons Service Director has taken over . No more Service Advisor pushes and doing things to your vehicle witho More

by Rebecca Campbell/Linda Gosselin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malcolm Simons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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