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Graff Chevrolet Company - Service Center

Grand Prairie, TX

4.2
484 Reviews

484 Reviews of Graff Chevrolet Company - Service Center

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August 24, 2024

Horrible customer service The staff was not knowledgeable about anything. I was told the wrong information all the time. More

by mwm072010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe
August 24, 2024

Always great to see Rodney! Very professional, glad to have him as an advisor. I will return More

by APS-81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney
August 24, 2024

I purchased my Blazer from Graff. The whole process was easy and very professional from salesman, finance to service after the sale. I take my Blazer in for service and Rodney always More

by JOTHRIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alonzo Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Malcolm Simons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Credit finance man is excellent! Cant think of his name tall guy.
August 23, 2024

Great customer service. I would go back and refer friends and family to do business with them. More

by RAMORENO316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malcolm Simons
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2024

Very satisfied with the service and professionalism thank you. Associates there were very helpful n caring More

by glogloria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malcolm Simons
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2024

Service advisor was very friendly and helpful about what I needed completed. Waiting area was clean and coffee provided. More

by CLSHIPLETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malcolm Simons
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 20, 2024

I value the time and attention I receive from everyone in Service Department (Stepanie), Sales and Management. I am treated like family everytime I am there. Thanks Graff Chevrolet. More

by FOLKSFAMILY5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Paba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie in Service department
August 17, 2024

The service center is good and quick when getting an oil change. The counter people are not polite very unwelcoming environment More

by Big
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dnk
August 16, 2024

Perez and Adrian we amazing and helped my the car buying experience be so easy. Will definitely recommend them to others. More

by TIFFANYBASKERVILLE020508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Tate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Graff Chevrolet Company responded

Hi Tiffany, Thanks so much for the great review!! We will be happy to pass along your comments to Adrian and Perez! Congratulations on your new vehicle and Welcome to the Graff family! If there's anything further we can do for you, we are happy to help!

August 15, 2024

I have used Stephanie for years. She represents the very best in tech advisors. Your work is excellent. I have been a regular customer for 35 years. You folks do a great job! More

by Eunicecast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malcolm Simons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Graff Chevrolet Company responded

We're glad to hear you found Stephanie helpful! She always strives to provide top quality service to every guest and we welcome any suggestions on how we can improve your experience,

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