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Graff Chevrolet Company - Service Center

Grand Prairie, TX

4.2
473 Reviews

473 Reviews of Graff Chevrolet Company - Service Center

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August 12, 2024

Graff Chevrolet always provides great customer service, very patient. I've been a customer since 2017 and I wouldn't go anywhere else More

by mspayton28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney
Aug 12, 2024 -

Graff Chevrolet Company responded

Hi, Thank you for taking the time to share your experience. If you ever have any questions, please call us or come by and see us.!! Thank you again for choosing Graff Chevrolet. and we hope to see you again

August 10, 2024

I took in my truck for a camshaft and lifter failure on April 29th 2024, I was expecting something like this to be done in a span of maybe 3 weeks or so. I understand this trucks have a failure of these co More

by cihfkvd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Malcolm Simons
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Graff Chevrolet Company responded

Hello cihfkvd, thank you for sharing your experience with us. We sincerely apologize for the lack of communication and the issues you encountered with your truck. We take your feedback seriously and will forward these comments to our service director Malcolm Simons to investigate and see if we can turn your experience around.

August 04, 2024

Prompt, accurate service provided every time. Would definitely recommend this dealership to other GM owners. More

by Thomas Wilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
August 01, 2024

Your oil change price has stayed about the same but does not include tire rotation as it used to. More

by GBELZX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malcolm Simons
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2024

Our experience was beyond expectations. Nathan Awe is a fantastic salesman. He answered all our questions and we made a great deal with our trade. He even drove our new 2024 Chevy Silver More

by BOBBYGAIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Awe
July 30, 2024

I clearly requested and was also quoted for a full synthetic Mobile 1 oil change. I waited in house and was never communicated too that they decided to use a completely different oil then discussed an More

by ROCCODIMARSICO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
July 04, 2024

Great customer service and support best of the best I recommend all family and friends to Graff Chevrolet and Rudny . Thank you More

by AYMANKARAJEH12
Recommend Dealer
Yes
Employees Worked With
Rudny
July 01, 2024

Stephanie was very knowledgeable and attentive. We had not planned to purchase a truck that day however Stephanie found incentives we were not aware of and this tipped the scale for us to go ahead More

by Mike Vetter
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Muniz , Albert Moreno and the manager was great as well, I do not remember his name
July 01, 2024

Very good Word. I will take my car to Your place again. Thank you for Your generosity. More

by CVILLALOBOS41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malcolm Simons
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 28, 2024

Great services! The is very friendly and respect you time. Not a long wait at all More

by DILLARD.E.BUARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malcolm Simons
4.0
This rating includes all reviews, with more weight given to recent reviews.
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