Graff Chevrolet Company - Service Center

The appointment was set. The job is done good in a timely manner. I believe the service is very good. The job is done good in a timely manner. I believe the service is very good. More

This was my second vehicle from this dealer and very satisfied with all the aspects of the deals. I drive from Abilene to the metroplex on both deals. satisfied with all the aspects of the deals. I drive from Abilene to the metroplex on both deals. More

Just not the best place to keep doing business with. The lady in the service department is very rude, on the phone and in person. Took my car on Monday to get fix and it took the whole week to get a loo The lady in the service department is very rude, on the phone and in person. Took my car on Monday to get fix and it took the whole week to get a loose cable fix. I called them to find out why it was taking so long and they informed me it was ready for pick up. If I don’t call them my car would still be at the shop. Horrible service!! More

4 not 5 stars only because I had to take it back in for same problem. same problem. More

Fast and efficient. Service advisor was knowledgeable and helpful. Check out was smooth and fast. Service advisor was knowledgeable and helpful. Check out was smooth and fast. More

Had my car in there 2 in a month. 2nd prob was not diagnosed 1st time I went in.worst part is I have to leave it 4 to 6 days and they never ever have loaner cars. 2nd prob was not diagnosed 1st time I went in.worst part is I have to leave it 4 to 6 days and they never ever have loaner cars. More

Had to beg to get promised repairs done from service department after purchasing used car department after purchasing used car More

I honestly have nothing to say other than, always great customer service! Thanks Graff staff. customer service! Thanks Graff staff. More

the servicemembers drove mycar 17miles unbeknownst to me. myradio wastheonlyproblem notmy engine . dont understand why myradio wastheonlyproblem notmy engine . dont understand why More

My recent experiences with Graff Chevrolet have left me disappointed and suspicious of their business practices. On two instances, I discovered sneaky charges added to my bill, exploiting customers who may disappointed and suspicious of their business practices. On two instances, I discovered sneaky charges added to my bill, exploiting customers who may not closely examine their invoices. During an April visit for an Infotainment system issue covered by my extended warranty, I was told by Rodney that my warranty didn’t pay all labor cost to which my provider denied and said they 100% covered all the bill and I just need to pay my deductible. When my warranty provider called them, they adjusted the bill. In May, for routine maintenance and a warranty-covered thermostat repair, I was told it would be $599+ after my warranty was exhausted, but I found discrepancies in the invoice as it’s not adding up. When I called Rodney to discuss, he interrupted me mid-conversation and put me on hold for five minutes and was told to return the next day for a refund of $118, which inconvenienced me. It was very interesting because there’s not even an explanation as to why I was charged more. It's clear to me now that there’s some bad practices going on here, banking on customers not scrutinizing their bills and slipping in extra charges under the radar. This kind of behavior is unacceptable and unethical. Watch out your invoice everyone. More