Graff Chevrolet Company - Service Center

I love Graffs Chevrolet. They take care of me and my family in a timely manner. I use to take it to the Irving location but they would take so long. Thank you Graffs. They take care of me and my family in a timely manner. I use to take it to the Irving location but they would take so long. Thank you Graffs. More

They responded quickly to my complaint and resolved my issue in a timely manner l issue in a timely manner l More

I always get good service from the folks at Graff The staff Is helpful, and the place is clean and well cared for. staff Is helpful, and the place is clean and well cared for. More

Very good customer service very professional and prompt I'm satisfied with the service over all I'm satisfied with the service over all More

Worst customer service every single time we have to go and take our car for a check up ! Unfortunately we cannot change our location to do service to our vehicle. They take for ever to get to you . I was and take our car for a check up ! Unfortunately we cannot change our location to do service to our vehicle. They take for ever to get to you . I was waiting for over 40 minutes for someone to assist over the phone and when finally I got someone on the phone they told me that they couldn’t give me an update because my adviser wasn’t in that day and no other adviser could not give me an update on my vehicle ! How is that even possible doenst every adviser have access to all customers !!! Can’t wait to upgrade my vehicle in another dealership and get a better experience! More

Customer service should be first priority, updates on vehicles are much appreciated, I had to be calling for updates, it should've been the other way around vehicles are much appreciated, I had to be calling for updates, it should've been the other way around More

Great dealership. Superb people. Large selection of vehicles. Had to come to Graff from the west coast to find the vehicle I exactly wanted. Called Graff. They ha Superb people. Large selection of vehicles. Had to come to Graff from the west coast to find the vehicle I exactly wanted. Called Graff. They had it waiting for me when I arrived. Treated us very well in all aspects of purchasing a vehicle. I highly recommend them. Quick, efficient, professional - and extremely friendly. A please to do business with! More

Had to wait while no service people were there. It was a cold day though. It was a cold day though. More

Great service department bought my car in on Monday and Thursday it was ready I took my car in on December 15 at the dealership where I purchased my car from moritz Chevrolet in Fort worth off of camp bowi Thursday it was ready I took my car in on December 15 at the dealership where I purchased my car from moritz Chevrolet in Fort worth off of camp bowie they never looked at my car it was just sitting there I had to call them for a update got the same answer the engine tech hasn't bought my car in the bay and they didn't have a loaner car it was a waiting list and they couldn't tell me when a car was going to be available the the call was the day after the the new year I was told my car had 3 more cars ahead of me so I told them iam on my way to pickup my car and yes I gave them a 1 it should have been a zero More

Took over 1 month, to get my toolbox from under the seat, out of trade in. I bought $165k in 2 new vehicles, same day, and response time was horrible. Then, when I did show up to pickup toolbox, it was not e out of trade in. I bought $165k in 2 new vehicles, same day, and response time was horrible. Then, when I did show up to pickup toolbox, it was not even un-installed. Which was 2 10mm nuts. Response time to message system is sub par. Actual follow through is sub par. Especially, when TWO 2025 vehicles purchased at same time. I will not go back, nor refer. Also, MANY clerical issues. Wrong vin vs vehicles, etc More