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Graff Chevrolet

Durand, MI

4.8
357 Reviews
Call Dealership (989) 319-4228
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9009 East Lansing Road

Durand, MI

48429

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357 Reviews of Graff Chevrolet

August 06, 2025

Our service van has an AC problem. Graff service dept has replaced most of the parts on it for about $2,000.00 so far, but the AC still does not work. Our techs called few times and ca More

by Vbiegaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Ayers
Report | Print
Aug 10, 2025 -

Graff Chevrolet responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

August 06, 2025

The service employees were very nice. I was almost the first customer. Explain things well . Good job . More

by LENAK5070
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schuyler Wendt, Kayle Wilson, Dan Ayers, Josh McComb, Justine Beltz
Report | Print
Aug 06, 2025 -

Graff Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Graff Chevrolet. We look forward to having you as one of our valued customers for many more years to come!

August 03, 2025

I enjoy the fact that they pick up my vehicle and bring it back. Always had only good service, that's why I return. More

by MOMMA143SAM
Recommend Dealer
Yes
Report | Print
Aug 03, 2025 -

Graff Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 02, 2025

Dave Green and team did a great job making my experience smooth and fast. I appreciate you guys for doing this More

by GARRETT.CLEAVER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Green, Drew Helcher
Report | Print
Aug 02, 2025 -

Graff Chevrolet responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Graff Chevrolet!

August 01, 2025

Great people great service they have a great car selection and if they don’t have what you want, they will find it for you. More

by nickfaber100
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Seconsky, Eric Arnett, Brad Benn, Jeff Bronson, Schuyler Wendt, Kayle Wilson, Gary Ferguson
Report | Print
Aug 01, 2025 -

Graff Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 31, 2025

Helpful, explained the difference with the different oil change types. The porter who picked up car and returned was very nice. More

by KAT921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tee Davis, Josh McComb, Justine Beltz
Report | Print
Jul 31, 2025 -

Graff Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 31, 2025

Not the first time Jayson made things happen I was in doubt if he was able to even help me out when she completely improved me wrong and did awesome job I'm getting me into another vehicle More

by jrgorsuch70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Boyce, Dan Ayers
Report | Print
Jul 31, 2025 -

Graff Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 31, 2025

Very well at communicating and listening to the customer. Work performed same day and diagnosed accurately. More

by JANETMCALPINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Ayers
Report | Print
Jul 31, 2025 -

Graff Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 29, 2025

Helpful and perfect Always helpful and personable, never steers my wrong and helps me find what is the best fit More

by LILAC0809
Recommend Dealer
Yes
Employees Worked With
Schuyler Wendt, Schuyler Wendt
Report | Print
Jul 29, 2025 -

Graff Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

July 28, 2025

This is the second time I’ve used Graff service department I will never ever ever use it again More

by LKEEBLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chelsea Steele
Report | Print
Jul 28, 2025 -

Graff Chevrolet responded

Dear LKeeble We’re truly sorry to hear about your recent experience with our service department. It’s incredibly disappointing to know that your visit did not meet your expectations — especially after giving us a second chance. Your feedback is important to us, and we want to make things right. Please consider reaching out directly to our Service Manager, Schuyler Wendt, at 989-288-1137. He would appreciate the opportunity to speak with you personally and work toward a resolution. We value your business and hope we can earn back your trust. Sincerely, The Graff Service Team

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