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Graff Chevrolet

Durand, MI

4.8
357 Reviews
Call Dealership (989) 319-4228
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9009 East Lansing Road

Durand, MI

48429

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357 Reviews of Graff Chevrolet

June 03, 2025

The quick lube service team was very fast, professional and courteous. I would definitely recommend! More

by Cas65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quicklube Service Department
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June 03, 2025

This dealership has one of the best service departments I have ever delt with.It also has an excellent system for oil changes. More

by mwdunsire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schuyler Wendt
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June 03, 2025

Buy a new truck, 2 months later, shell out $800+ for a new starter. Not a single word from a sales or management. Because they have no moral standing More

by txiceman1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kayle Wilson
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Jun 03, 2025 -

Graff Chevrolet responded

We're truly sorry to hear about your experience, Douglas, and we understand that needing to replace a starter, especially so soon after purchasing a vehicle, can be incredibly frustrating. We want to clarify that the truck you purchased was an "As Is" vehicle with 120,000 miles on it, as was acknowledged during your communications with our sales and management team. We strive to be transparent about the condition of our vehicles, particularly those sold "As Is" due to their mileage and age. If you'd like to discuss your concerns further, please don't hesitate to contact Chelsea directly at 989-288-1185.

Jun 03, 2025 -

txiceman1962 responded

"As Is" translation: "we sell unreliable, dysfunctional vehicles". And could care less about the buyer once we get the money. There's no point in "discussing further". "It is what "as is""

June 03, 2025

The tire were installed quickly and professionally. Thank you! Great price and had the car brought to me by the waiting room lounge. More

by DWAINDAWG64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schuyler Wendt
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June 03, 2025

Excellent service and concern. Steve Brown is the best. This family has used this dealership for 10 years at least. More

by GLVINCENTCASNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Brown, Kayle Wilson
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June 02, 2025

I always have a good experience at Graff Durand and I feel well cared for. More

by kvc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Brown, Drew Helcher
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June 01, 2025

Jason is fantastic! He listens and is a great help each and every year. I would recommend him. More

by JFERRIER313
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Saunders, Drew Helcher
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May 30, 2025

Very friendly low pressure efficient fair price on trade in on my 2013 GMC truck More

by Denisecasper9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Green
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May 29, 2025

Delanie was amazing! She was knowledgeable and helpful. She listened to our needs and guided us to an even better option than we came for. Not only did we feel heard, s More

by Bluekvitka
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Delanie LaVoy
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May 28, 2025

I have many dealings withs Dealership and always look forward to a new vehicle with them. More

by Susie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Saunders
Report | Print
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