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Graff Chevrolet

Durand, MI

4.8
358 Reviews
Call Dealership (989) 319-4228

9009 East Lansing Road

Durand, MI

48429

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358 Reviews of Graff Chevrolet

November 12, 2025

Paid 600 . 00 to fix my turbo. 2019 chevy equinox. Drove 20 miles trouble light came back on. Called back was told to bring it back. Car needed new turbo at 86,0 More

by Larrygramer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayle Wilson
Report | Print
Nov 12, 2025 -

Graff Chevrolet responded

We're sorry to hear of this, Larry. We appreciate your business and the time you took to leave us your feedback. Please reach out to us at your convenience if you'd like to discuss things further.

November 12, 2025

Long wait. Could not figure out why they were slow. Speed up the process. Don't drag feet. More

by wppash
Recommend Dealer
Yes
Report | Print
Nov 13, 2025 -

Graff Chevrolet responded

Hi, NAME, our customers’ satisfaction is very important to us at Graff Durand, and we’d like to discuss your feedback. Schuyler, our Service Manager, would be glad to address your concerns. You can reach Schuyler directly at (989)-288-1137. Thank you!

November 12, 2025

Missed out on the car I was expecting to look at but ended up with a better one More

by b.schmidt1993
Recommend Dealer
Yes
Employees Worked With
Drew Helcher, Drew Helcher
Report | Print
Nov 12, 2025 -

Graff Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 12, 2025

Sales force and service dept. Are all very good. Both departments take the time to listen and may make one or several suggestions without being too pushy. We have purchased all o More

by George Burgess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregg Finateri but now retired , Kayle Wilson, Josh McComb
Report | Print
Nov 12, 2025 -

Graff Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Graff Chevrolet.

November 12, 2025

Best dealership around! Always have the most helpful employees. And the oil change team is the fastest! I was in and out in less than 20 minutes! More

by hendershotlyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh McComb, Justine Beltz
Report | Print
Nov 12, 2025 -

Graff Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Graff Chevrolet.

November 12, 2025

Got my car in right away to look at it and fixed the issue same day More

by sljmrm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayle Wilson, Dan Ayers
Report | Print
Nov 12, 2025 -

Graff Chevrolet responded

Thanks for sharing about your experience with Graff Chevrolet. We appreciate your business and hope to see you again soon!

November 07, 2025

As usual, the service for a oil and filter change with a tire rotation was timely. Plus, the quote for a new set of tires was appreciated. More

by DENNISBMXDAD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schuyler Wendt, Kayle Wilson, Dan Ayers, Josh McComb, Justine Beltz
Report | Print
Nov 07, 2025 -

Graff Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 06, 2025

Graff in Durand is reliable and trustworthy. I trust my vehicle with them and they have always treated me fairly. More

by kmblair1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayle Wilson, Dan Ayers
Report | Print
Nov 06, 2025 -

Graff Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Graff Chevrolet.

November 06, 2025

Service technicians are always polite and friendly. In and out with no problems minus the two valve stem caps that weren’t put back on my tires after rotation. More

by POLARISCHICA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No name listed
Report | Print
Nov 07, 2025 -

Graff Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 05, 2025

Needed accessories installed. Should be one hr. Took 4 1/2 hrs, no apologies or empathy from the service guy, all straight faced and ultimately took care of my needs. I just expec More

by Bobwintersbob
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Nov 06, 2025 -

Graff Chevrolet responded

Thank you for this feedback, Bob. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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