Graff Chevrolet

We have bought our last 2 new vehicles through Graff's, and we have been very satisfied with our purchasing and service experiences! Eric Arnett made everything easy and enjoyable for us! Thank you Eric, and we have been very satisfied with our purchasing and service experiences! Eric Arnett made everything easy and enjoyable for us! Thank you Eric, and a big A+ on the Graff family for treating my wife, Janet and I with respect, and made us feel welcome in every way!! 👍 😊 😉 More

I came in the dealership to get oil change after filter was remove two guys ask me to get out an look at a supposed oil leak which was not it was antifreeze so I told them to finish it paid an went to my was remove two guys ask me to get out an look at a supposed oil leak which was not it was antifreeze so I told them to finish it paid an went to my mechanic across the street.we looked at it no leaks accept antifreeze he topped me off went home Sunday morning on way from Port Huron mi my car looses power .NOTHING WAS WRONG WITH MY CAR WHEN I BROUGHT IT IN I HATE THE LIES AN MISS TRUTHS ON WHAT HAPPEN BY THE TECHS.THEN I CAME IN TO TALK TO SERVICE MANGER WAS BUSY SO KLYE HELPED ME THEN WHEN WAS EXPLAINING IT TO SERVICE MANGER HE WAS NOTHING THEN DISRESPECTFULLY TO ME I STARTED TO SWEAT,GET ANGRY AN FELT INTIMADATED AN TOLD HIM I WILL JUST DEAL WITH THE MICHIGAN DEPARTMENT OF LICENCING SLAMED MY HOOD AN SAID HOPE TO HEAR FROM MY ATTORNEY. VERY ON PROFESSIONAL. I AM WAITING TO HEAR FROM CHIP OR A OWNER,BEFORE I PROCEED TO NEXT STEPS.I WAS DISRESPECT AN FEARFUL FOR MY WELL BEING.THAT IS CLASSIFIED as INTIMIDATION 5 YEAR FELONY More

Don't buy any packages for a new or lightly used cars Bought a Certified pre owned vehicle that had been on the road for less than a year 11k miles. Bought protection package for interior and exterior to Bought a Certified pre owned vehicle that had been on the road for less than a year 11k miles. Bought protection package for interior and exterior to keep it nice, paid a small fortune for it. Installers gave low effort on the execution of both while messing up the exterior bad. looks worse than when it was left there, micro scratches on every inch of the car now has several new more significant clearcoat scratches, didnt follow directions, treated the car before removing dealer label, didnt remove headlight aiming dot before treatment. SKIPPED polishing step on exterior before treatment (protection product company exposed the paint color excuse as fiction/lies) Interior was done poorly, uneven application of product resulting in patchy stained look on fabric. some vinyl not touched, center area between front seats looks like something was spilt on it and was just left(maybe interior product?). And finally while removing clip weights on rims for rebalancing with sticky weights, they took a pea sized chunk out of EVERY rim exposing the bare metal and was left that way no attempt to fill/protect the rims finish. compensation for rim damage $0 ,compensation for bad execution of protection package, around half the cost refunded which is not satisfactory as Im now left with paint damage that will cost more to return the car to the condition it was before their service techs touched it. Also felt like I was being avoided as soon as I voiced any complaints, more concerned with maintaining profit than making it right. Nicest most expensive thing i've ever bought, I should be enjoying it more but can't due to poor service. More

Quick & efficient. Tech's do not have name tags and did not say their names. No one checked additional fluid levels. I was asked if I would like them to check the vehicl Tech's do not have name tags and did not say their names. No one checked additional fluid levels. I was asked if I would like them to check the vehicles lights, which were fine. More

Waste of time Came to check out lease pull ahead specials, advertisements stated deals as low as 99 a month, Get to dealership i test drive 2 vehicles. I liked the Came to check out lease pull ahead specials, advertisements stated deals as low as 99 a month, Get to dealership i test drive 2 vehicles. I liked the traverse the best. First he says the lease would be 296 and then he states he can get it down to 260 a month, i fill out application and they pull my credit, i get a call bk an hour later stating my lease would be 370 a month. I am in a current lease and i have never missed a payment and my credit is good. This place is a joke and a waste of time. The first thing i said was i wanna lower my lease and he tried to sell me a higher payment than i already had. He then stated it was the GM Financial fault for my lease being so high and that after the new yr there would be new lease specials in place to lower my lease. It's the end of the year and the best deals are right now which is what he said in the beginning. These salesmen just lie and take advantage of poor naive people. I wasted my time driving out to Durand and will never be back and will let all family, friends, neighbors, community leaders, co-workers know what type of place this is. Lies, Lies, and BS. I will keep looking till i find a place that is honest, and affordable. More

Efficient, professional, hard working Jason Boyce is a professional salesman. He works extremely hard to meet the buyers goals. The additional support to get my financing approved was exce Jason Boyce is a professional salesman. He works extremely hard to meet the buyers goals. The additional support to get my financing approved was excellent. More

very professional! fast efficient friendly courteous We were in and out with no hastle! They were open as advertised and very friendly and efficient! Sales associate was fast efficient friendly courteous We were in and out with no hastle! They were open as advertised and very friendly and efficient! Sales associate was very friendly! More

Beware of purchasing a used car Bought a used car as is - no dealer warranty. Asked if the brakes were in good working order. Salesman: "car was safe, had been through the inspection Bought a used car as is - no dealer warranty. Asked if the brakes were in good working order. Salesman: "car was safe, had been through the inspection". After purchase found the front brakes pads were crumbling, a caliber was not working, badly out of alinement. Not sure how this could be classified as SAFE. More