Graff Chevrolet - Service Center

We have bought our last 2 new vehicles through Graff's, and we have been very satisfied with our purchasing and service experiences! Eric Arnett made everything easy and enjoyable for us! Thank you Eric, and we have been very satisfied with our purchasing and service experiences! Eric Arnett made everything easy and enjoyable for us! Thank you Eric, and a big A+ on the Graff family for treating my wife, Janet and I with respect, and made us feel welcome in every way!! 👍 😊 😉 More

I came in the dealership to get oil change after filter was remove two guys ask me to get out an look at a supposed oil leak which was not it was antifreeze so I told them to finish it paid an went to my was remove two guys ask me to get out an look at a supposed oil leak which was not it was antifreeze so I told them to finish it paid an went to my mechanic across the street.we looked at it no leaks accept antifreeze he topped me off went home Sunday morning on way from Port Huron mi my car looses power .NOTHING WAS WRONG WITH MY CAR WHEN I BROUGHT IT IN I HATE THE LIES AN MISS TRUTHS ON WHAT HAPPEN BY THE TECHS.THEN I CAME IN TO TALK TO SERVICE MANGER WAS BUSY SO KLYE HELPED ME THEN WHEN WAS EXPLAINING IT TO SERVICE MANGER HE WAS NOTHING THEN DISRESPECTFULLY TO ME I STARTED TO SWEAT,GET ANGRY AN FELT INTIMADATED AN TOLD HIM I WILL JUST DEAL WITH THE MICHIGAN DEPARTMENT OF LICENCING SLAMED MY HOOD AN SAID HOPE TO HEAR FROM MY ATTORNEY. VERY ON PROFESSIONAL. I AM WAITING TO HEAR FROM CHIP OR A OWNER,BEFORE I PROCEED TO NEXT STEPS.I WAS DISRESPECT AN FEARFUL FOR MY WELL BEING.THAT IS CLASSIFIED as INTIMIDATION 5 YEAR FELONY More

Quick & efficient. Tech's do not have name tags and did not say their names. No one checked additional fluid levels. I was asked if I would like them to check the vehicl Tech's do not have name tags and did not say their names. No one checked additional fluid levels. I was asked if I would like them to check the vehicles lights, which were fine. More

Quick, efficient and friendly. A very good experience. I was cordially greeted and the requested service was completed in a very timely manner. I plan to always use this dealership for my service needs and I was cordially greeted and the requested service was completed in a very timely manner. I plan to always use this dealership for my service needs and for future purchases. More

oil change fast and efficient. tire change and tire rotation in less then 20 minutes. polite and considerate. would recommend to others. no appointment neede fast and efficient. tire change and tire rotation in less then 20 minutes. polite and considerate. would recommend to others. no appointment needed, no wait time. More

Recall I called and made an appointment and it was taken care of fast. I went into the waiting room had a cup of coffee and before I could get it drank my t I called and made an appointment and it was taken care of fast. I went into the waiting room had a cup of coffee and before I could get it drank my truck was done. More

Great bunch of people to work with Very courtes,very professional. Good bunch of people to work with. Service department really looked the car over well and did show where I needed a n Very courtes,very professional. Good bunch of people to work with. Service department really looked the car over well and did show where I needed a new cabin filter really bad and changed it for me. More

Body shop repair service after a deer hit my car. Outstanding work done by great people. They got me into a courtesy vehicle while repairs were done. The whole experience was less stressful for me. Outstanding work done by great people. They got me into a courtesy vehicle while repairs were done. The whole experience was less stressful for me. More

Service visit Top of the line, appreciate the great service. I always know whenever I come in, for either a new purchase, or a service visit, my experience will be Top of the line, appreciate the great service. I always know whenever I come in, for either a new purchase, or a service visit, my experience will be a great one. More

AWFUL I took my vehicle in for a coolant leak - a common problem in the Sonic caused by a faulty water pump. The coolant reservoir has had to be refilled 3 I took my vehicle in for a coolant leak - a common problem in the Sonic caused by a faulty water pump. The coolant reservoir has had to be refilled 3 times in less than a year. The service manager told me this was NORMAL behavior. He also stated he would not look at the issue unless I paid an 80 dollar diagnostic fee. He also flat out told me the water pump issue wouldn't be covered by the Powertrain warranty. Do yourself a favor and buy elsewhere. The service department here is garbage. I have never had a good service experience when dealing with this dealership. I will never buy from this dealership again, and I will have second thoughts about buying a Chevy in the future. This is unfortunate, because I enjoyed working with Jason here on the sales end of things. Oh well. More