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Graff Chevrolet - Service Center

Durand, MI

4.8
107 Reviews

107 Reviews of Graff Chevrolet - Service Center

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June 07, 2025

Excellent Very respectful, listened to what I needed and fulfilled my requests no questions asked More

by tmorphey4
Recommend Dealer
Yes
Employees Worked With
Dan
June 07, 2025

Was a pleasure working with your staff. Were cordial and professional. Definitely will return again! More

by ZRJOHNNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schuyler Wendt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kayle Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh McComb
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2025

We have been taking our vehicles to Graff in Durand for years. Service advisors are knowledgeable and helpful More

by PHOTOPHYL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayle Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2025

Very easy to work with. I really appreciate it. I’m getting what I wanted and working with me. I’ve bought a couple of trucks from Brad Benn - and been very happy with t More

by jimmydockery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chip Watt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandria Britt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Benn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Bronson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2025

I was satisfied with what they did. The only thing is I was not told at all my other fluids were OK.I they did or didn’t didn’t have to add anything to them. I don’t know about the powe More

by Leeroy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know who they were. They probably did what they were trained to
June 07, 2025

Every single person we have dealt with at this establishment has been friendly and professional. We have purchased many vehicles from Graff and have been completely satisfied at every turn. From More

by BJFOLAND1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard Higham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Saunders
June 07, 2025

This is our go to car dealer. Everyone is very friendly, knowledgeable and helpful. Makes purchasing a new vehicle a pleasure. More

by JULIEARNETT634
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chip Watt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandria Britt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Helcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Bronson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Schuyler Wendt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kayle Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh McComb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Howard Higham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2025

They take care of my needs and give prompt service when they r able to do so. More

by SHANNONDEEDEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tee Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Delanie LaVoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kayle Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2025

Knowledgeable friendly people. Took my car in for repair and they fixed it and also noticed a small crack in the radiator and fixed that b fore it was a bigger issue. More

by KAREYLS51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayle Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2025

Took my vehicle in because mostly the radio would shut off after going in reverse and then going in drive. It still does it. Waited for two hours and then questioned how it was going. They said they updat More

by PEGGYTODD
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not write down anyone's name
Jun 10, 2025 -

Graff Chevrolet responded

Thank you for sharing your experience. I understand your frustration with the ongoing radio issue in your vehicle. Upon reviewing our records, I see that your vehicle was brought in for an intermittent radio problem, specifically the radio shutting off after shifting from reverse to drive. General Motors has acknowledged this issue and released a programming update designed to address such concerns. We performed this update during your visit. Please note that these updates can take a significant amount of time to complete. If the issue persists after the update, it may require further diagnosis to identify any underlying causes. We are committed to resolving this matter and ensuring your satisfaction. Please contact us to schedule a follow-up appointment at your earliest convenience.