Graff Ford

Pretty awful. First time using them for service for my Expedition. I brought it in because the transmission had an error while going 45 and shut down the truck. First time using them for service for my Expedition. I brought it in because the transmission had an error while going 45 and shut down the truck. Dropped it off at 0830. Called at 1500 and left a message. No response. Repeatedly called back and got the late staff at 5. He informed me that the technician and service representative had both went home for the day. That’s when I learned that my truck would be there overnight. Though he was defensive, telling me that it wasn’t personally his fault, he was helpful, telling me the diagnostic notes did not show any problems. I asked that a manager call me first thing in the morning. About 0900 the next day, I called the service manager (since he didn’t call) and left a message. No response. About 1330, I called the service manager again, no response. Finally, at 1400, the service rep calls me and explains that they couldn’t find anything wrong with it and it was ready. I brought up the fact that I was unaware the truck would be kept overnight and that was when I finally heard an apology. Note, it was never from the manager. They did knock the diagnostic charge off, but the lack of accountability and response was alarming. This is my first Ford. Not only will I not go back to this dealership, but I may not buy a Ford again. More

Very professional and courteous I was very satisfied with the staff I came in contact with the staff I came in contact with More

Made car-buying easy! We were on our way to another car dealership in Michigan City when we noticed Graff on our way! We were on our way to another car dealership in Michigan City when we noticed Graff on our way! More

Not pushy the salesperson was very nice and said she would help us figure out the tech stuff if we need help anytime!? would help us figure out the tech stuff if we need help anytime!? More

Poor service department. No communication between them and customer. No follow up on service. Kept getting the runaround when ordering parts for my vehicle. No communication between them and customer. No follow up on service. Kept getting the runaround when ordering parts for my vehicle. More

Always professional and friendly. Waiting room is clean.Coffee and water is a plus! Wifi is easy to obtain. Waiting room is clean.Coffee and water is a plus! Wifi is easy to obtain. More

Traded in a car and they were fast and friendly. I have used them for oil changes as well, if there is an issue they strive to fix the problem. I have used them for oil changes as well, if there is an issue they strive to fix the problem. More

Horrible customer service Felt ignored when entering Felt unsafe when leaving because additional suggestions on what my vehicle needed were not discussed with me Felt like I was being asked t entering Felt unsafe when leaving because additional suggestions on what my vehicle needed were not discussed with me Felt like I was being asked to leave to get additional work done elsewhere after the initial item was fixed on my vehicle car died out on the road on my way home at night Too pricey, especially when you do not get a working vehicle after you pay for it More

Poor customer service. Was told if not like Graff find another place Graff not good Was told if not like Graff find another place Graff not good More

Fox was very efficient from my phone call for an appointment to signing me out. He understood my financial situation. I have dealt with many Ford Dealers and never experienced such an easy oil chan appointment to signing me out. He understood my financial situation. I have dealt with many Ford Dealers and never experienced such an easy oil change. I will be back. Thank you Fox for such great service! More