Graff Ford

Oil change and recall, wiper fluid not topped off and all tires were not aired up to the correct pressure tires were not aired up to the correct pressure More

Very professional. Informative Done Done Done Done Done Nice Done Done Done Done Done Done Informative Done Done Done Done Done Nice Done Done Done Done Done Done More

The dealership was great! They gave me a reasonable price for my trade in and got me in and out of the office! They gave me a reasonable price for my trade in and got me in and out of the office! More

We recently purchased a used Tesla Model Y from Graff Ford of Chesterton. Overall, we are happy with the final deal and appreciate that the dealership was willing to work with us on price, repairs, and d Ford of Chesterton. Overall, we are happy with the final deal and appreciate that the dealership was willing to work with us on price, repairs, and delivery. There were a few condition items on the vehicle that were not as clear in the original listing as we would have preferred, including some dents/scratches and a few listing details that needed clarification. However, once those concerns were brought up, the dealership worked with us to make the situation right. The manager agreed to have the dents repaired, scratches buffed, and the vehicle delivered to us, which gave us more confidence moving forward. The buying process had some moments where communication could have been better, especially after the paperwork was signed and while we were waiting for repair updates. That said, when we were able to speak directly with management, they were helpful and seemed committed to getting the work done correctly rather than rushing it out the door. I would recommend Graff Ford of Chesterton, but I would also encourage future buyers to inspect used vehicles carefully, ask specific questions, and make sure any promised repairs or delivery terms are put in writing. In our case, they were willing to work with us and stand behind what was agreed upon, and that mattered a lot. More

Friendly. Experienced. Speedy. Caring. Professional. We would come back and recommend Graff to friends and family Experienced. Speedy. Caring. Professional. We would come back and recommend Graff to friends and family More

Very good. Julian was attentive, knowledgeable, and helpful. Not pushy. What do you want me to say? 7 words Julian was attentive, knowledgeable, and helpful. Not pushy. What do you want me to say? 7 words More

Our salesman was great but I've had issues with the vehicle and no one will answer my texts or return my calls. Not great customer service ???? vehicle and no one will answer my texts or return my calls. Not great customer service ???? More

Already sent this info I brought my Explorer in for a recall and oil exchange and told 2 to 2 1/2 hours to complete. Fortunately, my husband came and picked me up because my vehicle was not ready until 2 recall and oil exchange and told 2 to 2 1/2 hours to complete. Fortunately, my husband came and picked me up because my vehicle was not ready until 2:30 in the afternoon and I dropped it off at 7:30 AM. The technician who booked me in the night before should have told me it would be an all day fix instead of 2 to 2 1/2 hours. He did, however continue to update me on where they were with the update on the recall and the conversations with Ford. More

Everyone very friendly and helpful We had a great experience with Sierra, she even helped when the keys were misplaced experience with Sierra, she even helped when the keys were misplaced More

Everyone was pleasant to deal with. Not too pushy, but helpful at the same time. Julian was amazing and was eager to please. He definitely needs to be issued his own business cards so w Not too pushy, but helpful at the same time. Julian was amazing and was eager to please. He definitely needs to be issued his own business cards so we… The customers can help pass the word about your dealership. More