Graff Ford

Prompt and courteous I would not trust anyone else. They are my go to people. They are my go to people. More

Poor communication of their intentions. Very poor follow up. I told the service advisor I would call back to review quotes for services and repairs I did not ask for. Called multiple times Very poor follow up. I told the service advisor I would call back to review quotes for services and repairs I did not ask for. Called multiple times over three days. No one answered the phone or returned my call. More

Said work would take 2 to 3 hours ! ! It took 4 days ! Screwed Mother's Day for my family ! It took 4 days ! Screwed Mother's Day for my family More

Good service Car done on time, I liked the video that the technician took showing parts that might need service technician took showing parts that might need service More

The woman who called was professional, upbeat and very courteous. Breeze to work with. Steve the driver who picked up my vehicle is a very outstanding dude. He remembered i had a brain hemorrhage 2 years courteous. Breeze to work with. Steve the driver who picked up my vehicle is a very outstanding dude. He remembered i had a brain hemorrhage 2 years ago and asked me how my recovery has been going. He's very good on making sure he understands what my concerns are with the vehicle then verifies if the planned services on paperwork aligns with what i want taken care of. I actually feel bad cuz i planned on giving him a tip when he bright vehicle back but someone else brought it back. Fox probably called me 3 times with updates and was also informative and helpful. More

Guy in the front. Called me next morning and said truck was ready for pick up. Said they did inspection and missed a cracked serpentine belt, transmission fluid leak a Called me next morning and said truck was ready for pick up. Said they did inspection and missed a cracked serpentine belt, transmission fluid leak and still dont know if they rotated my tires trying to find out because one was low on air and had a leak. Never got a full report of this inspection they supposedly did. Also put semi synthetic oil in with out asking what oil we preferred took it apon himslef to make a decision on my 70k vehicle. Just sad we drive an hour and 10 minutes to come to your dealer because the dealers around here we can't trust. Now we're having the same issue with you. More

It was a great experience everyone very nice. My friend left her purse in waiting room at service department we called 20 minutes later when we realized they went out of there way to find it. We My friend left her purse in waiting room at service department we called 20 minutes later when we realized they went out of there way to find it. We all appreciated that a lot very honest nothing was missing and they took about 10mns tell they found it. We all thought they went out of their way very nice. More

Best experience buying a vehicle. Everyone was nice and helpful. They didn't try screwing you on trade in either. Car was detailed great and Carl was best car salesmen we've ever had Everyone was nice and helpful. They didn't try screwing you on trade in either. Car was detailed great and Carl was best car salesmen we've ever had in 50 yrs More

Great experience working with the team. They communicated well and worked with me on scheduling. They communicated well and worked with me on scheduling. More

Purchased car out of state. Harry made the entire process smooth and seamless. Was able to buy and ship without completely remote. Thanks for the awesome support and communicati Harry made the entire process smooth and seamless. Was able to buy and ship without completely remote. Thanks for the awesome support and communication Harry! More