Graff Ford

I noticed a missing lug nut a few days after my oil change and tire rotation and went and had them checked and 3 were loose,almost off and not 1 lug nut in my car were torked as they should be. Im a v change and tire rotation and went and had them checked and 3 were loose,almost off and not 1 lug nut in my car were torked as they should be. Im a very lucky my self and family wasn't driving and had a tire fall off. I filed a complaint with Ford and the dealership. I will never return. More

They where great. Very professional. Went up and beyond. Very good attitudes treated me like i matter that's what makes a great dealer Very professional. Went up and beyond. Very good attitudes treated me like i matter that's what makes a great dealer More

I’m liking the good energy of the new ownership and the employees who have made the transition seem happy and respected by their peers and upper managers. Good for all involved, stay positive! employees who have made the transition seem happy and respected by their peers and upper managers. Good for all involved, stay positive! More

Very accommodating and helpful. Communication was very good. Work closely with me to figure out what the best rebate and finance combination would work best. Communication was very good. Work closely with me to figure out what the best rebate and finance combination would work best. More

I appreciate you you fixed the same daythat I had it towed in I will deal with you guys again towed in I will deal with you guys again More

Low pressure haggling. Ease of financing. Peggy scrambled to make the numbers work for both of us. Ease of financing. Peggy scrambled to make the numbers work for both of us. More

The team was great to work with and very professional! They took care of our oil change and other minor checks in details with precision! We recommend GRAFF for all your auto needs services! They took care of our oil change and other minor checks in details with precision! We recommend GRAFF for all your auto needs services! More

It was a fast and friendly visit. The staff was super nice. Especially the gentleman that greeted me at the door. I think his name was ford or some cool name like that. I will definet The staff was super nice. Especially the gentleman that greeted me at the door. I think his name was ford or some cool name like that. I will definetly continue to come there for all my services More

Service department was unwilling to help fix my truck. I have a noise in the left front router. It is probably break dust or a bent brake shield the service department would not check it. At least they di I have a noise in the left front router. It is probably break dust or a bent brake shield the service department would not check it. At least they didn’t bill me for there do nothing inspection. But I will not be buying my next vehicle from you. More

Pretty awful. First time using them for service for my Expedition. I brought it in because the transmission had an error while going 45 and shut down the truck. First time using them for service for my Expedition. I brought it in because the transmission had an error while going 45 and shut down the truck. Dropped it off at 0830. Called at 1500 and left a message. No response. Repeatedly called back and got the late staff at 5. He informed me that the technician and service representative had both went home for the day. That’s when I learned that my truck would be there overnight. Though he was defensive, telling me that it wasn’t personally his fault, he was helpful, telling me the diagnostic notes did not show any problems. I asked that a manager call me first thing in the morning. About 0900 the next day, I called the service manager (since he didn’t call) and left a message. No response. About 1330, I called the service manager again, no response. Finally, at 1400, the service rep calls me and explains that they couldn’t find anything wrong with it and it was ready. I brought up the fact that I was unaware the truck would be kept overnight and that was when I finally heard an apology. Note, it was never from the manager. They did knock the diagnostic charge off, but the lack of accountability and response was alarming. This is my first Ford. Not only will I not go back to this dealership, but I may not buy a Ford again. More