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Graff Toyota
Burns Harbor, IN
538 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 538 reviews
Verified Customer
October 11, 2026
Extremely accommodating, very efficient, completely satisfied. Comfortable waiting area. Also, the parts department has been very helpful and knowledgeable. satisfied. Comfortable waiting area. Also, the parts department has been very helpful and knowledgeable. More
by standardmotor59
Employees Worked With
A young woman, I'm sure her name is on the RO
October 10, 2026
I hate buying cars. Yeah, you read that right. But you know what, I had a FANTASTIC experience thanks to Timmy! It was such a smooth process, I felt empowered and inform Yeah, you read that right. But you know what, I had a FANTASTIC experience thanks to Timmy! It was such a smooth process, I felt empowered and informed, and above all - he actually listened!! I cannot recommend him enough! More
by harbasfamily
Employees Worked With
Timothy Brewster
October 05, 2026
I wouldn't take nothing there. The service department is garbage. I had a warranty issue no follow up just straight scammy. The parts they said were bad were not The service department is garbage. I had a warranty issue no follow up just straight scammy. The parts they said were bad were not More
by Mtbrider17
October 05, 2026
The work was done well. However, more attention needs to be paid at the desk when customers come in for service. I brought a recall letter for a part to be serviced or repla However, more attention needs to be paid at the desk when customers come in for service. I brought a recall letter for a part to be serviced or replaced that was supposed to be done FREE OF CHARGE! I was charged $144+ for the said part, and now I'm waiting for my money back. When I gave the letter to Keith, he disregarded the letter, which should have been read, and I wouldn't have had to drive 30 minutes back to the dealership for the mistake. When I called about it, I got an operator and then a voice-mail. When I returned, they were sitting at the service desk, and no one was there being serviced. They have to do better. More
by MJTISBY
Employees Worked With
Service
October 03, 2026
Great service and a really friendly, family-like atmosphere. They’re quick, honest, and always make you feel welcome. You can tell they genuinely care about their customers. Highly recommend! atmosphere. They’re quick, honest, and always make you feel welcome. You can tell they genuinely care about their customers. Highly recommend! More
by joeylittle133
Employees Worked With
Chris Gilmore, Brian Jacobs
October 02, 2026
Great communication. Professional from all interactions. Friendly associates, knowledgeable and professional. Would highly recommend to all my friends. Professional from all interactions. Friendly associates, knowledgeable and professional. Would highly recommend to all my friends. More
by DKWINCHESTER
Employees Worked With
Brandon and Juan
