Graham Automall
Mansfield, OH
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52 Reviews of Graham Automall
Salesman was very nice The car was not safety checked They reset the engine light and did not fix the problem brake fluid was almost empty The only thing they did was change the oil They reset the engine light and did not fix the problem brake fluid was almost empty The only thing they did was change the oil More
Bought a new Toyota Rav4 Hybrid and I was treated with the upmost respect. There was no pressure and they did not charge any "market adjustment" just straight up MSRP. When in the finance office I was off the upmost respect. There was no pressure and they did not charge any "market adjustment" just straight up MSRP. When in the finance office I was offered some extended warranty offers but again there was no pressure to purchase. I would recommend this dealership. More
Well when u have bought a Lemon 2018 Chevy equinox and they don’t stand behind it they call the Ontario Police Department on u when they know they r in the wrong. I have had my car in here at least 6 time they don’t stand behind it they call the Ontario Police Department on u when they know they r in the wrong. I have had my car in here at least 6 times due to engine light always comes on and I lose horsepower. Spend 1,400 Nov 29,2021 did electrical wiring on it. Light has came back on 3 more times . Then just yesterday took it in and all they did was reset the code and sent me back I drove on 30 ALMOST died not more than 5 mins after they said it was okay and SAFE TO DRIVE. I went back in and said u put your family in that if it’s so safe to drive. They said I was causing a scene there was no one in there so how so. I was told if I ever return I will be arrested by their assistance manager. The service team worker had my keys so I couldn’t leave and I saw my keys in the table I grabbed them so I wouldn’t get arrested. I need a lawyer to sue them but have no $ any suggestions. I am already going after GM have a lawyer in Michigan. More
This dealership has been ripping people off for years. By far the most expensive service dept I have ever dealt with. The latest scam I ran into was they want to charge me $130 to replace a 1x8 in plastic st far the most expensive service dept I have ever dealt with. The latest scam I ran into was they want to charge me $130 to replace a 1x8 in plastic strip that covers the channel where a luggage rack would go. Car is 3 years old! Should not have came off anyway. That piece has to take less than 5 mins to install. Please beware and if you have some time, take the trip south to Columbus for all your car shopping. Will save thousands. More
Our new truck is what we have waiting on for months..the price was right and the financing ever better.. F-250 is probably the best truck out there.. price was right and the financing ever better.. F-250 is probably the best truck out there.. More
Lack of communication internally. Was told I would have a loaner car while recalls were preformed. Show up, no loaner. Was asked if I asked for a loaner. Blamed it on covid19, no need to notify a person abou loaner car while recalls were preformed. Show up, no loaner. Was asked if I asked for a loaner. Blamed it on covid19, no need to notify a person about their "changes". Got a call the day before to remind me of appointment but no notification of no loaner vehicle or shuttle service. This is the second time Graham Automall has inconvenienced me and it will be the last. Customer service is nonexistent... will never buy a vehicle from this location again. More
Chevrolet Service Advisor The Chevy service advisor Tim was very prompt, kind and kept me in the loop when I had my truck there for service. There are other advisors there that The Chevy service advisor Tim was very prompt, kind and kept me in the loop when I had my truck there for service. There are other advisors there that should shadow him and learn how to provide excellent customer service. More
Overpriced cars cheat you on your trade in Worst car dealership ever cars are overpriced and they cheat you on your trade in only to resell your trade in for 5 grand or more to someone else the Worst car dealership ever cars are overpriced and they cheat you on your trade in only to resell your trade in for 5 grand or more to someone else they treat their hard working employees like trash especially the ones who wash the new cars and do all the real work I wouldn’t want to even work for them if I were those guys More
Never again We purchased $40,000 vehical, day 1 we should have known. The rear door had a dingy we asked that it be fixed. Final after a huge debate (should have We purchased $40,000 vehical, day 1 we should have known. The rear door had a dingy we asked that it be fixed. Final after a huge debate (should have been a no brainier) had a lot of tire issues especially we the new stems. We got tired of paying $100 plus over and over finally made them put in a regular stem. We wrecked the vehicle, the vehicle detect system had worked till the accident. I have the vehicle back at service because while we had it here getting the body work and system fixed. They didn't fix all the damage missed the whole rear quarter panel and claimed the surround protection system was working. Surround system wasn't and after a week of having to wait for another appointment, Mike try's to tell the system isn't working because of the surround system? I said it's been working for months....months and hadn't stop till we were sideswiped in an accident. They argue over everything and fix nothing. Never again More

