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Graham Automall

Mansfield, OH

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52 Reviews

1515 West 4th Street

Mansfield, OH

44906

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52 Reviews of Graham Automall

July 31, 2022

Salesman was very nice The car was not safety checked They reset the engine light and did not fix the problem brake fluid was almost empty The only thing they did was change the oil More

by fasttl2000
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Terry , Sue Yeager
Aug 02, 2022 -

Graham Automall responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, Graham Toyota Team

Aug 02, 2022 -

fasttl2000 responded

You may contact me @ 330-224-8017 or email @ fasttl2000@yahoo.com

July 28, 2022

Bought a new Toyota Rav4 Hybrid and I was treated with the upmost respect. There was no pressure and they did not charge any "market adjustment" just straight up MSRP. When in the finance office I was off More

by dmk165
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Mills, sales and Angela Stephens, finance
Aug 01, 2022 -

Graham Automall responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Graham Toyota Team

March 31, 2022

Well when u have bought a Lemon 2018 Chevy equinox and they don’t stand behind it they call the Ontario Police Department on u when they know they r in the wrong. I have had my car in here at least 6 time More

by Ksee7691
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service team other than AAron Herring
Apr 05, 2022 -

Graham Automall responded

Our team has acknowledged this review.

August 29, 2021

This dealership has been ripping people off for years. By far the most expensive service dept I have ever dealt with. The latest scam I ran into was they want to charge me $130 to replace a 1x8 in plastic st More

by Doug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam, Sue Yeager
Aug 31, 2021 -

Graham Automall responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact us at your earliest convenience so we can discuss your experience and learn more. We look forward to hearing from you. Graham Toyota Team

December 22, 2020

Our new truck is what we have waiting on for months..the price was right and the financing ever better.. F-250 is probably the best truck out there.. More

by guercioric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Yeager
Dec 29, 2020 -

Graham Automall responded

Thank you for taking the time to share your experience with us! This is exactly what we strive for!

April 23, 2020

Lack of communication internally. Was told I would have a loaner car while recalls were preformed. Show up, no loaner. Was asked if I asked for a loaner. Blamed it on covid19, no need to notify a person abou More

by Shane Caudell
Recommend Dealer
No
Employees Worked With
Ally, Sue Yeager
September 30, 2019

My salesman didn’t want to help me find the car I wanted. The manager lied about trade in costs then denied lying about it. More

by Nikki J
Recommend Dealer
No
Employees Worked With
Brandon Glass
July 31, 2019

Chevrolet Service Advisor The Chevy service advisor Tim was very prompt, kind and kept me in the loop when I had my truck there for service. There are other advisors there that More

by TG
Customer Service
Recommend Dealer
Yes
Employees Worked With
Tim
May 10, 2019

Overpriced cars cheat you on your trade in Worst car dealership ever cars are overpriced and they cheat you on your trade in only to resell your trade in for 5 grand or more to someone else the More

by Carguy216419
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sue Yeager
April 29, 2019

Never again We purchased $40,000 vehical, day 1 we should have known. The rear door had a dingy we asked that it be fixed. Final after a huge debate (should have More

by Kangeryder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike
May 03, 2019 -

Graham Automall responded

Thank you for taking the time to communicate to us why your service experience did not meet your expectations. You are a valued customer and your experience matters to us. We highly appreciate your feedback as it will assist us in becoming better at what we do. Please accept our sincerest apology for any trouble or inconvenience this has caused you. Hopefully, you will give us another chance to better serve you in the future.

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