Graham Automall

All in All, a Great Experience I had an excellent experience with Grahams. I did a ton of research on which vehicles I wanted and what questions to ask. I arrived and Josh (my sales I had an excellent experience with Grahams. I did a ton of research on which vehicles I wanted and what questions to ask. I arrived and Josh (my salesperson) was friendly and helpful. He put a hold on the car for the night so I could do a little extra research, and he made himself available on Friday (even though it was his day off). I am always suspicious of sales-people as I understand their objective is to sell the vehicle for the highest cost, and mine is obviously to get the best vehicle for the lowest cost. He was more than willing to work with me, and give me information freely. I bought a 2013 Toyota Corolla for $15,000 (out the door cost). I was also able to add an additional warranty (which I was not at all pressured into, just chose to do on my own as this particular model has a history of some issues with interior devices malfunctioning (radio, etc.), and they were able to secure me a significantly lower interest rate than the credit union I usually use for auto financing! Buying vehicles is stressful, and this experience significantly reduced that for me. Additionally, once I drove off the lot with my new car, I noticed some scratching on the roof of the vehicle. I called Josh immediately (after hours on his cell phone which he provided me the number for), and he agreed to discuss the situation with his boss. He called me today (I bought the vehicle Friday, today is Monday), and said they will fix the scratches at no charge to me, this Wednesday. I sincerely appreciate this kind of service! Thank you to the entire team at Grahams for making my experience a positive one! More

Horrible service, lied about repair Scheduled oil change, arrived on time told they were 2 hours behind. Too busy to wait over 2 hrs for 30 min. Oil change. Another time took car in for Scheduled oil change, arrived on time told they were 2 hours behind. Too busy to wait over 2 hrs for 30 min. Oil change. Another time took car in for transmission issue. Tech agreed it wasn't shifting right but nothing they could do since there was no code showing. After arguing they called tech support and found out upgrade in computer was needed. Last time wife took in for oil change was told water pump leaking. Didn't have a drop on garage floor. Told to just finish oil change. 1200 miles later fluid still full and not one drop on floor. Was going to charge almost 700.00 for repair. Do not trust service dept! More

Horrible Service Experience I took my brothers truck into the dealership for an oil change. I was checked in at approximately 2:45 pm and was told that the service appt would tak I took my brothers truck into the dealership for an oil change. I was checked in at approximately 2:45 pm and was told that the service appt would take 45 min. I told Dennis that I would be waiting in the lounge. At 4pm I was still sitting the lounge and returned back to the Service Desk on to be told that the truck had not yet even been started. I called for a ride home, and left the dealership at aprox 4:25pm and could see that the truck was still sitting and hadn't been started. Ironically at 4:50pm we received word that the truck was finished. If a service requires 45 min, how was it finished in about 20?? Was the oil even changed?? I wrote an email to the dealership the day of the awful service, and received a reply the same day stating that the appropriate people would be notified of the problem......that was 4 days ago and they haven't contacted me in any fashion. At this point their apologies mean nothing, we will NEVER return to the dealership for anything. More

My Prius had several concerns after purchased from a previous owner. My car was fixed in a day. I was updated on the status. The cost was acceptable for the problems it had. I was very pleased with previous owner. My car was fixed in a day. I was updated on the status. The cost was acceptable for the problems it had. I was very pleased with the courtesy of all the people I had contact with. When I picked up my car it was washed clean. This is a dealership that must be under new management/ownership over the last 10 or 15 years. They are a remarkable gorup of people and clearly put customer service at the top of their list of priorities. My husband also bought a truck from them in the last month. Had a great trade-in experience with his old truck - and he is a deal-maker. Great place and awesome people! Thank you, Graham Automall! I highly recommend this place for all your vehicle purchase and repairs. More

Steve Manas was very Courteous polite and professional To my wife and I, He wasn't want to talk about it he was want to be about it. He lisoned to what I wanted and didn't wast my time with what he thought . my wife and I, He wasn't want to talk about it he was want to be about it. He lisoned to what I wanted and didn't wast my time with what he thought . He was aggressive in a good way aggressively taking care of me and getting me what I wanted and making sure we were taking care of quickly and very professionally! It was a no hassle experience, no haggling back-and-forth he presented me what he had at the best he could do And from shopping around I knew he was giving me a very good deal! The financing was fast easy and a very pleasant experience as well getting me the best interest rate anyone has offered! A1 in my book thank you More

Very bad experience, the dealer gave me a list of repairs needed that had no bearing on what the actual quality of the car was. Needed a new catalytic converter, lied about it. They said there was no rust, l needed that had no bearing on what the actual quality of the car was. Needed a new catalytic converter, lied about it. They said there was no rust, lie. They said interior electronics were in full working condition, lie. I tried to negotiate a cheaper price and the agent said he would take care of it without offering to reduce the price at all. The shadiest car dealership I've ever seen. More

I visited the Graham Automall Ford Service Department today for an oil change and tire rotation. They were very busy however everyone at the Ford Service department was very friendly and willing to take today for an oil change and tire rotation. They were very busy however everyone at the Ford Service department was very friendly and willing to take the time to answer my questions. Josh and Chelsea both went above and beyond. Josh so kindly printed out a pervious visit's service summary and at check out Chelsea so kindly filled completed "The Works" rebate for me online. I would highly recommend the Ford Service Department at the Graham Automall! More

The service department needs some work. They are slow. It took 2 hours to do a job that should have taken only a few minutes. And, it took them way too long to get us the paperwork after the job was comp It took 2 hours to do a job that should have taken only a few minutes. And, it took them way too long to get us the paperwork after the job was completed. We will go back to the dealership - where we purchased a new Toyota Prius - for future maintenance/service, but are somewhat hesitant to do so. More

I had a whining noise coming from my CTS which I thought for sure it was the tires making the noise but Chris in the service department test drove it with me and immediately knew it was not the tires, it wa for sure it was the tires making the noise but Chris in the service department test drove it with me and immediately knew it was not the tires, it was the front wheel bearing and it was fixed properly under warranty. He was correct and now is as quiet as it can be and as an added bonus, my car was washed too. They were so very polite to my wife and I. They provided us shuttle service for the day. I couldn't ask for more. More

Excellence has become the standard for the ford service department they go out of their way to be helpful and make your wait time as short as possible. We've now bought our 3rd ford in a row because we lo department they go out of their way to be helpful and make your wait time as short as possible. We've now bought our 3rd ford in a row because we love the cars but also the service is fantastic both men behind the counter make you feel like your their number one customer thank you ford of Graham auto mall of Ohio Mansfield More