Graham Automall

I had a whining noise coming from my CTS which I thought for sure it was the tires making the noise but Chris in the service department test drove it with me and immediately knew it was not the tires, it wa for sure it was the tires making the noise but Chris in the service department test drove it with me and immediately knew it was not the tires, it was the front wheel bearing and it was fixed properly under warranty. He was correct and now is as quiet as it can be and as an added bonus, my car was washed too. They were so very polite to my wife and I. They provided us shuttle service for the day. I couldn't ask for more. More

Excellence has become the standard for the ford service department they go out of their way to be helpful and make your wait time as short as possible. We've now bought our 3rd ford in a row because we lo department they go out of their way to be helpful and make your wait time as short as possible. We've now bought our 3rd ford in a row because we love the cars but also the service is fantastic both men behind the counter make you feel like your their number one customer thank you ford of Graham auto mall of Ohio Mansfield More

Most arrogant snotty people I have ever had to deal with. The truck i bought from them decided to break down about a mile from them, so I limped it there and arrived at 5:15 at the service center. At 5:30 wh The truck i bought from them decided to break down about a mile from them, so I limped it there and arrived at 5:15 at the service center. At 5:30 when someone finally showed up they said oh we close at 5:30 but you can come back on Monday! I explained what happened and he still insisted that I come back. After about 5 minutes of going around with this fool he asks for my name. Well he says is____ your dad? Yes why? We worked together for years ect. Well the jerk tried being a friend now but it was too late. Every time I have had to deal with them I was treated like it was a huge inconvenience to them... HELLO IT'S YOUR JOB PEOPLE! If it wasn't for people like me buying vehicles from you or no problems with them you wouldn't have a job! Never again will I be treated as an inconvenience. Looks like I will buy my next truck elsewhere More

My husband an I visited this dealership since they advertise on TV, what they don't advertise is the salespeople are lazy country butts that are dragging that dealership down. we were looking for a ve advertise on TV, what they don't advertise is the salespeople are lazy country butts that are dragging that dealership down. we were looking for a vehicle for over 15 minutes. There were 2 salesman in the office and they were talking. They did not even walk out the door to greet us or even ask if we needed assistance. I thought car dealers want to make money. Maybe this is just a good ole boys dealership and not open to the public. I have never seen such terrible service in my life by a car dealer. Needless to say we went to another dealer who actually wanted to sell cars and we purchased from them. Graham on 4th should probably close down if you ask me and MANY others who have dealt with them. More

Sorry can't remember the names of people I worked with that day, but my appointment was Wed. Jan. 2, 2013 and they were all very nice and efficient, right down to the driver that took me to Menards while that day, but my appointment was Wed. Jan. 2, 2013 and they were all very nice and efficient, right down to the driver that took me to Menards while they worked on my car. Very satisfied as usual. Sorry this is the first time I've ever taken the time to complete one of these. Steve & Mindy Lamontagne More

Chris Yocum went out of his way to explain what might be happening to my vehicle (since this was a two visit diagnosis). I had trouble with the car, but once at the dealership, it wouldn't exhibit the prob happening to my vehicle (since this was a two visit diagnosis). I had trouble with the car, but once at the dealership, it wouldn't exhibit the problems I was having. On my second visit, he carefully went over everything,and even found that my problem was still covered by warranty. When picking up the car after the repair, he helped with another problem that I was having with my rear view mirror. Overall, I would rate this an excellent service visit, primarily because of the customer service received from Chris. I will certainly request him for future visits. More

This is one service department that can be trusted. The folks there: the person who makes the appointment, the one who checks the car in, and the gentlemen who wash/dry the car, and the cashier are all exc folks there: the person who makes the appointment, the one who checks the car in, and the gentlemen who wash/dry the car, and the cashier are all exceptionally nice and CARING. They make sure to communicate and treat customers with utmost respect, while showing some personality that goes beyond just "business." More

My wife and I purchased our previous car from Tom. Having been a neighbor of his a couple of years ago we new he has smarts we it comes to cars. He was able to answer our car questions and some of the financ been a neighbor of his a couple of years ago we new he has smarts we it comes to cars. He was able to answer our car questions and some of the financial ones and if not then he would get the answer for us. They were able to give us a better deal then what autotrader had offered. Tom is a friendly sales person and not pushy. More

I have a 2006 Chevy Colorado with 45,000 miles on it to trade. I was interested in a VW bug they had on the lot. I communicated with Kaleigh, via text message and made an appointment to have the Colorado trade. I was interested in a VW bug they had on the lot. I communicated with Kaleigh, via text message and made an appointment to have the Colorado appraised. She told me to be there at 615, and ask for the sales manager. I arrived at 610, and asked for the sales manager. An older gentleman asked me what I needed. I explained I had an appointment. He said, "for what?" I explained the why I was there. He said, "why are you here? This is just a little bitty car lot." He told me that he he couldnt even look at my truck, to take it down the street to the "other grahams." He then told me that the VW Bettle that they have on the lot, had a bad transmission, broken mirror, no operating dash vents, and a trunk that wouldnt open. They were asking nearly 7,000.00 for a 2001 VW Bettle with all of that in need of repair, not to mention it had over 85000. I would avoid this place at all costs. More

I went into the Chevrolet parts and service department looking for a washer fluid nozzle for my 2004 Chevrolet Trailblazer. The service worker, Samuel Crum, looked up the part on his computer and found th looking for a washer fluid nozzle for my 2004 Chevrolet Trailblazer. The service worker, Samuel Crum, looked up the part on his computer and found the part I needed. His exact words were, "You are not gonna like the price." I said, How much is it. He said $25.54. I asked if I could buy this part at an auto parts store? He says the only places I will find this part is through them and maybe a junk yard. So, I bought the part. If I would have done anything different, I would have checked an auto parts store first, because when I got home, I looked on the internet and sure enough, an auto parts store carries the part I needed for much less than I paid at Graham's. I thought to myself, That is a shady way to do business. Telling someone that they can only get the part through them or a junk yard. I understand that Graham's is a business and in business to make money, but I don't agree with Mr. Crum's sales strategy. It is very shady and I will state for the record here and now, I will NEVER EVER buy anything from Graham Automall in Mansfield again. They are ripoff artists and crooks. More