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Grainger Honda
Savannah, GA
134 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 134 reviews
April 11, 2024
This is unfortunate to say about Granger Honda at Chattam pkwy. The service department has unprofessional staff. Their manager Brandon, is not aware of anything. By all means, so far I seen managers replaced pkwy. The service department has unprofessional staff. Their manager Brandon, is not aware of anything. By all means, so far I seen managers replaced many times. Brandon is a racist person. He look at the person, his dressing, and how that person speaks English. Brandon underestimated me. I’m a professional and veteran who served our country. At this dealership, the service department will break your vehicle and won’t accept their fault. I personally would not recommend you or anyone to take their vehicle for any type of service. Even though if you have brand new vehicle, they will not care. The service department will wait until your warranty expires and then tell you that, now you are right. You have to pay out of pocket. This place is the worst place. To buy a new vehicle NO COMMENTS but try somewhere else. More
by LMC14217
Employees Worked With
Brandon
Helpful April 02, 2024
I bought a brand new Honda and my tire pressure warning was on after 2 days, the tire pressure in the back tires were 45psi This could have caused a wreck with injuries or death, they do not care about th was on after 2 days, the tire pressure in the back tires were 45psi This could have caused a wreck with injuries or death, they do not care about the customer!!!! They only want your money More
by efbogdan
Employees Worked With
Zeros
December 03, 2023
I took my2015 odyssey to be serviced in April. They recommended replacing timing belt,which they did.the car ran ok for a while but the check engine light came on and even flashed.i took it to a lo They recommended replacing timing belt,which they did.the car ran ok for a while but the check engine light came on and even flashed.i took it to a local shop and the mechanic said the timing was off so I took it back to Grainger Honda equipped with photos of the timing marks misaligned. Well, a few days later,instead of fixing the timing they wanted 7500.00 to replace the piston rings!!! When I stated that I wanted the timing fixed they said that it was fine. When I asked for a photo,they said the timing marks didn’t matter and that their mechanic was Honda trained and they were smarter than the other mechanic.They also implied that the car was damaged by aftermarket parts. ,especially spark plugs.I asked them if Honda made spark plugs which they said they weren’t sure (actually Honda uses ngk plugs and so do I). I asked how they knew that the rings were bad when the car burned no oil and it didn’t smoke at all and the car runs ok. They said they pulled the aftermarket coil and found oil on the tip of the plug.i asked them who made Honda coils. They said they didn’t know.( their made by hitachi)when I came home I took out the plugs. Not a trace of oil.anyway I told them to give me my car,after I foolishly paid a 280.00 diagnostic fee!! LIARS liars pants on fires!!! I’ll fix it myself. More
by Michaelatkinson200
Employees Worked With
Gree Roberts
November 15, 2023
I took my 2009 Honda Accord for a oil change as I had have several times in the past. The service technician said I needed an oil pan because it was leaking oil. It was not leaking oil when I delivered have several times in the past. The service technician said I needed an oil pan because it was leaking oil. It was not leaking oil when I delivered it for service. They said the plug was strip and I would need a new oil pan to stop the leak. Grainger staff caused the damage; however, They said it was because of the age of my car. I was told by the Human Resource Manager; Wigley, "pay for a new oil pan and they would fix my car or leave and take my leaky car home:. Very horrible customer service.. Everyone please be careful and chose wisely who you let service your auto More
by dumeno
Employees Worked With
Brandon Wigley Jacob, Gree Roberts
October 21, 2023
I made a service appointment online for my vehicle's first service appointment. I asked the advisor when dropping off the vehicle, what time would it be ready for pickup, since I had to return to work. first service appointment. I asked the advisor when dropping off the vehicle, what time would it be ready for pickup, since I had to return to work. Well, three hours passed with no updates so I called to check on the status of my car. I was told that they had not yet begun to service it because the service department got behind. I asked why didn't the service advisor reach out and let me know what was going on. Due to the service department's backup and the service advisor's lack of communication, I ended up returning back to work late. Also, once I picked the vehicle up, I realized that my windshield washer fluid had not been replenished. If my vehicle was not under warranty, I would not return. I didn't even receive an apology. More
by kns1983
Employees Worked With
Dustin Garland
October 10, 2023
My experience with Grainger Honda was phenomenal. My salesman‘s name was Tucker Sharp, and the finance manager name was George. This dynamic duo complemented each other very well. Tucker and George u My salesman‘s name was Tucker Sharp, and the finance manager name was George. This dynamic duo complemented each other very well. Tucker and George understood the assignment. They listen to my concerns about the vehicle that I wanted. They didn’t rush me or made me feel pressured. They didn’t put me in something that I couldn’t afford. They gave me a vehicle that fit my needs, and they are very knowledgeable about finances and sales. The whole staff at Grainger Honda was awesome even the receptionist Sarah. She called me and made sure that I was coming in for my appointment. She was very professional. If you’re ever in industry for purchasing a vehicle I would highly recommend Grainger Honda. The owner Patrick Granger, did an awesome job on hand selecting his elite staff members. Thank you to the Grainger Honda family because I am one satisfied customer with my vehicle. Thanks, Alisa Grant More
by Alisa Grant
Employees Worked With
Patrick, Tucker, George, Sarah
September 11, 2023
Do not go to this dealer they rush you and if they do not get what they want from you they throw you in the trash finance manager Grey and salesman Chuck get what they want from you they throw you in the trash finance manager Grey and salesman Chuck More
by Chica
Employees Worked With
Chuck, Gree Roberts
July 30, 2023
Low balling trade-in artist. Very rude when you don't buy from them. They held me hostage by keeping my keys once I didn't want to buy. Very rude when you don't buy from them. They held me hostage by keeping my keys once I didn't want to buy. More
by Q
Employees Worked With
Gree Roberts
March 10, 2023
Rip off artists! Fraudsters. Untrustworthy and totally unhelpful. Do not trust Cliff and make sure you get everything in writing before leaving you car there or you w Fraudsters. Untrustworthy and totally unhelpful. Do not trust Cliff and make sure you get everything in writing before leaving you car there or you will get ripped off. Diagnostic fees are out of control. Charged $100s for them to do nothing. My daughter took her car there and she was charged for 3 different diagnostic fees that she was never informed about. And though the “Human Resources manager”, not the manager of the service department, a Brandon Wigley, sat there and called my daughter a liar of what she has been told, they admitted they didn’t get a written authorization for any of the fees they are going to be charged for each individual diagnostic. Mind you, my child is 17, so legally they couldn’t contract with her to do anything anyway but when we tried to call CLIFF he never would answer the phone. Shakedown from the beginning! I regret that I sent her there to find out how to get her car fixed. More
by Nakibax
Employees Worked With
Cliff
