The sales department is horrible. I decided on an used 2015 Jeep Cherokee. As I test drove it I noticed it was very jumpy and seemed to be pulling to the right. I made an appointment for the next day to have it serviced. My appointment was at 11:00 and I was there until 4:00. I noticed that something that was not right to when several of the mechanics test drove the car, aligned and rotated the tires several times. When the service manager finally approached me, he told me there was an issue with the part that they had to order. It was on back order and they couldn't tell me when it would be in stock. I kept getting the runaround about being put in a rental car, the sales agent who sold me the car acted like it was not her concern, the managers acted like it wasn't their concern, and finally my dad had enough and called to speak with a manager and they put me in a rental that smelled like cat urine. After the way I was treated my father called the dealership, told them we no longer wanted the Jeep. I visited Grangier to find another used car. I decided on a used 2015 Ford Escape. As I was test driving it the windshield wiper broke. The car had a noticeable dent on the driver side door and several chunks of paint missing. I also have a chip in my windshield. I was told you get what you pay for. I'm furious that after all I went through they couldn't fix the dent or paint issues. The car has an issue with the mileage screen. It has lines going up and down it. The car pulls to the left, and something is going on with the RPM. I'm not happy and i want some explanations and a guarantee that I can trade this ford or have it fully inspected. It has a recall that's been known for awhile that hasn't been attended to. I have never been treated so poorly by a car dealership in which my family has purchased several cars. I asked the finance man if I found a used car at another Nissan dealership could it be sent to Granger and he rudely said to me absolutely not. I just don't trust this dealership because of them not catching the mistakes with the jeep before I purchased it and it's making me second-guess the Ford Escape. I want to feel safe in a new used car and quite frankly I don't. You would think that with my mom buying a brand new rogue and my first Pathfinder being brand new and bought from the same place, they would treat us with a little bit more respect.