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Granbury Kia
Granbury, TX
158 Reviews
At Granbury Kia, we know you think a lot about where to take your car when it needs a checkup or repair. Bring it by the Granbury Kia Service Department to be sure you are giving your car the best care possible. Our expertly trained service staff are experienced in knowing how to properly service any vehicle. The Granbury Kia Service Department will always take the necessary measures to make sure your car makes it back on the road safely.
At Granbury Kia we know you care about what goes into your Kia. We have a service department filled with knowledgeable mechanics who will make sure everything is secure and masterly treated so you can be certain you'll drive away satisfied. The Granbury Kia Service Department will make sure you are back on the road in a safe vehicle running smoothly, and at an affordable price.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 158 reviews
April 28, 2015
disgusted I have a 2011 Kia Sedona with 39,000 miles. A while back the engine was making an odd noise, we had it towed to van griffith. First they told us th I have a 2011 Kia Sedona with 39,000 miles. A while back the engine was making an odd noise, we had it towed to van griffith. First they told us they would not supply a loaner vehicle because we didn't purchase the vehicle from them. .. ok.. The diagnosis was a tensioner pulley and they sent me on my way. A couple of months later, I'm driving down the road, there's a loud bang, engine dies and won't start. I have it towed again, the service tech says it looks like the oil has NEVER been changed, says there's probably sludge in the engine and the warranty won't cover it. We provided maintenance receipts, they took the valve cover off and what do you know? Sludge build up that caused catastrophic engine failure. We contacted Kia consumer affairs, a week later that was denied. I have filed a case with the BBB, and Becky Oliver from Fox 4 news is investigating as well. I have contacted Kia corporate, I have been told numerous times that someone would contact me. I have yet to hear a word. I have been a Kia customer since 2006. I'm paying on a vehicle I can't use and it's the ONLY vehicle I can fit my family in (we have 5 children). I'm absolutely sick about the whole situation. Not once has any one offered to help. I spoke with one of the salesmen and told him my story, the first words out of his mouth were "well the great thing about Kia is the warranty". No, no it's not. Look up Kia consumer affairs and you will read story after story just like mine, it's like reading from a script. Learn from my mistakes! More
by missingmykia
Employees Worked With
April 27, 2015
Awesome Experience I've purchased a lot of vehicles in my 60 years but I've never had a experience in buying a car like I did with Jay Simons. No pressure, up front on d I've purchased a lot of vehicles in my 60 years but I've never had a experience in buying a car like I did with Jay Simons. No pressure, up front on details, no back and forth. Just a great salesman. More
by RWB 1954
Employees Worked With
February 24, 2015
I won't shop anywhere else I've been buying from this dealership since November 2003 and just picked up my 12th vehicle from them today. There isn't any other dealership I care I've been buying from this dealership since November 2003 and just picked up my 12th vehicle from them today. There isn't any other dealership I care to shop because each of my experiences have been effortless and enjoyable. More
by R Greer
February 05, 2015
Great Sercvice The service at Van Griffith is great! Everyone is so friendly and helpful. Chad is a great salesman. I love my new Soul! Thank you so much. The service at Van Griffith is great! Everyone is so friendly and helpful. Chad is a great salesman. I love my new Soul! Thank you so much. More
by simanita
January 30, 2015
Excellent dealership Hands down, this dealership is the most personable dealership! Dawn Reese Law is the best. Ryan Moorehead was the salesperson and she went out of her Hands down, this dealership is the most personable dealership! Dawn Reese Law is the best. Ryan Moorehead was the salesperson and she went out of her way to make sure we were happy with our new Kia Soul... Financial was persistent with getting us the best loan, general management , Dawn runs the staff to make sure service is impeccable. We do highly recommend this excellent dealership! More
by sboelter
Employees Worked With
Dawn Reese Law, Jim Dollins, Ryan Moorehead
January 19, 2015
Quick & Easy I knew what I wanted and did my shopping on the internet. It was very fast and convenient! The day I posted my request, I received a response back. Th I knew what I wanted and did my shopping on the internet. It was very fast and convenient! The day I posted my request, I received a response back. The dealership also made the purchase very smooth and fast. The staff made themselves available to stay past their work hours to accommodate our work hours. Very pleased with the service I received! More
by Shelly Copeland
November 09, 2014
excellent Jay Simons did really good. He was not pushy at all. We told him our price range and he showed us the vehicles that was in that range. He did really g Jay Simons did really good. He was not pushy at all. We told him our price range and he showed us the vehicles that was in that range. He did really good. I would recommend him to everyone. More
by Matthew Parrish
November 07, 2014
Van Griffith is the Place to go! Jay Simons, listened to our needs and pointed us in the right direction. Jay never tried to sway us on way or the other or sell us more car than we we Jay Simons, listened to our needs and pointed us in the right direction. Jay never tried to sway us on way or the other or sell us more car than we were looking for. By far, Jay is the best car salesman I have ever done business with. Once we decided on a vehicle, Jim Dollins walked us through the financing process and we were on the road with our new Kia. Both Jay and Jim did a great job of getting us through the process with no hassle and excellent customer service. If your in the market for a new car and your interested in excellent customer service go to Van Griffith Kia first! More
by rkhlegacy
October 01, 2014
New Sales Hands down the BEST car buying experience I have ever had! Was able to get most the information I needed from Brad through e-mail. Once it was time to Hands down the BEST car buying experience I have ever had! Was able to get most the information I needed from Brad through e-mail. Once it was time to go in Ryan and Dawn took extra special care of me. They made me feel very comfortable and well taken care of. Ryan was very knowledgeable and never made me feel pressured. Dawn was amazing...made me feel like I was buying a car from family. All involved were AWESOME! I will definitely go back and recommend to everyone I know! VG KIA is where it's AT!!! More
by jmalforsythe
September 12, 2014
Friendly Purchase Friendly Staff, quick service, great experience, and a good price! The drive out to Granbury was definitely worth our time! The three other dealer v Friendly Staff, quick service, great experience, and a good price! The drive out to Granbury was definitely worth our time! The three other dealer visits in the DFW area couldn't even compare to Van Griffith! More
by Sean Harding
Employees Worked With
Chad McGinnis
