Granbury Kia

Excellent experience, start to finish. Aubrey Lopez is fantastic to work and treats her customers honestly and respectfully. Highly recommend her! Aubrey Lopez is fantastic to work and treats her customers honestly and respectfully. Highly recommend her! More

I ordered my Kia Telluride 4/4/2022. I was leary about putting down a deposit, but I was assured there would be no dealer markup on my order. Jimmy Greene was fantastic about my textin I was leary about putting down a deposit, but I was assured there would be no dealer markup on my order. Jimmy Greene was fantastic about my texting off and on to check on status. Although it did take 13 months and 1 day (Kia factorys fault, not the dealer), I did pickup my new 2023 telluride today. As promised no markups. I even was surprised that I was given a fair market trade in on my vehicle. They were honest and delivered exactly as promised. Shout out also to the sales manager (sorry forgot her name) she was very friendly and thanked us also for our purchase, and also Eden the paperwork guy was not pushy when it came to asking about extra warranties etc. The whole team was excellent. Go see Jimmy Greene (there are 2 Jimmy's ask for Greene!) for your next purchase! More

This was the easiest new car purchase I have ever had. Aubrey Lopez in sales is great! Aubrey Lopez in sales is great! More

We have been in the market for a Kia Telluride for a while and called many dealers in Texas to choose who to order it from. The special order took a long time but we picked up our new car with the Prem while and called many dealers in Texas to choose who to order it from. The special order took a long time but we picked up our new car with the Premier package last week and are thrilled with it! Aubrey, our sales person, was great to work with and answered any questions we had. We are happy with the deal we made on our car, as well as our trade in on our Honda Pilot, and will definitely consider purchasing from Van Griffith in the future. More

We just purchased our new Sorento, newest of several we have purchased through the years. They have always treated us superbly and we so appreciate the help and honesty of Kyle, our salesman. have purchased through the years. They have always treated us superbly and we so appreciate the help and honesty of Kyle, our salesman. More

Thank you Aubrey Lopez! ! Really wonderful service and we now have a new friend in you!! Looking forward to working with you in the future!! Thanks again!! ! Really wonderful service and we now have a new friend in you!! Looking forward to working with you in the future!! Thanks again!! More

I have purchased two vehicles there and have had no problems until the motor needed to be replaced under warranty. They replaced the motor, but the AC takes forever to blow cold now. It worked great th problems until the motor needed to be replaced under warranty. They replaced the motor, but the AC takes forever to blow cold now. It worked great the day before I took it to be worked on. They refused to fix what they messed up. Even told me that they don’t disconnect any AC parts when changing the motor. I called two other KIA dealers who both disconnect the compressor when changing the motor. I need to take them to small claims court to get back what I pay for the AC. They told me I had to file on and serve corporate and not the dealership. Tried customer service twice and was waiting over an hour each time with no human to talk to. I wish they would just admit they messed up and fix it. More

My wife and I were looking to trade in our vehicles for a couple of hybrid vehicles with gas prices showing no sign of slowing down. Really wanted to buy the vehicles locally but sadly couldn't make that hap couple of hybrid vehicles with gas prices showing no sign of slowing down. Really wanted to buy the vehicles locally but sadly couldn't make that happen. My wife is looking for a hybrid Sportage and I am looking for a hybrid Sorento. Took my wife's car their first. I felt their appraisal was quite low. In addition, this dealer charges a $800 "make ready and window tinting charge". They also said the appraisal was only good for that day. I have ordered vehicles in the past and had the dealer say the appraisal was only good for a set time or set number of miles but never just that day. Had no choice but to go to another dealer, they offer $1800 more on the trade in, waived the $800 fee and made the trade in value good for up to 1000 miles. I didn't even bother taking my vehicle to Van Griffith to be appraised. I would love to do business locally in the town I live in and am willing to pay a little extra to make that happen, but $2600 difference is quite a it extra to pay just to buy locally. Additionally good luck getting your sales person to call you back. Left voice messages and never got a call back. Wife and I finally just physically drive there ourselves last Friday just to find out our sales person wasn’t there and no else could help us. More

I spent many hours researching dealerships in Texas. Dealerships that would not charge $3K-$15K over MSRP for a 2022 Kia Telluride. It is a beautiful car but it somehow seems unscrupulous to charge mor Dealerships that would not charge $3K-$15K over MSRP for a 2022 Kia Telluride. It is a beautiful car but it somehow seems unscrupulous to charge more than the manufacture’s suggested retail price and after 30 years of working with Toyota I refused to do so. That’s where VAN GRIFFITH Kia comes in as a stellar dealership with much integrity and I was lucky enough to get the best sales person I’ve ever dealt with, bar none, in JIMMY GREENE. From the beginning he was cordial, considerate, knowledgeable and resigned to making me a happy customer. Believe me, I tested that throughout my LONG 8 month wait for our beautiful car. It’s hard to accept a chip shortage as an excuse to not have a car available on the dealership lot so you have to order it and WAIT! JIMMY took all of my many calls and spoke to me like it was the first time I ever called him… Patience is a virtue. We have our car now and I’m going to miss JIMMY and his calm reassurance that “it will all be worth the wait.” If you’re looking for a car go to VAN GRIFFITH, where integrity is still a company motto and ask for JIMMY GREENE, a salesman dedicated to his customers. Thanks JIMMY, for everything! More

This was the easiest car buying experience ever. With a new car shortage in the world, I ordered the one I wanted. It was definitely worth the wait. My salesman, Aaron, was honest and transparent With a new car shortage in the world, I ordered the one I wanted. It was definitely worth the wait. My salesman, Aaron, was honest and transparent through the whole process. This actually marks the 4th vehicle I have purchased from Van Griffith Kia! More