Grand INFINITI of Macon

***LEGAL CASE AGAINST DEALERSHIP PENDING*** I can only imagine Infiniti USA Corporate’s frustration with how this dealership represents the Infiniti brand--I personally spoke with Infiniti USA's VP of the imagine Infiniti USA Corporate’s frustration with how this dealership represents the Infiniti brand--I personally spoke with Infiniti USA's VP of the Region (he was a class act—very professional and understanding, eventually finding a resolution). However, this dealership is owned by Grand Motor Cars, which is a separate entity from Infiniti USA. This review is NOT a dig at Infiniti as a brand, but only this specific dealership. I drove 4 hours from South Carolina to Grand Infiniti of Macon to purchase a used QX60. I’ve since been on a 7-month ordeal that has cost me THOUSANDS OF DOLLARS and decreased my credit rating by 74 POINTS. I could write a short novel on this, but here's the cliff notes summary: HIGHER THAN ADVERTISED MILEAGE - The car had 5,000 MORE MILES than the Grand Infiniti of Macon website showed—(37,965 vs 42,590). That alone raised serious concerns about the accuracy of the information presented during the sales process. If I didn’t just drive 4 hours from South Carolina, I would have walked away then. ENGINE FILLED WITH SLUDGE – A few days after I purchased the car, the engine began having issues—rapidly losing oil and making strange noises. Over the next couple of months, I serviced the car at an Infiniti dealership closer to me. Eventually they discovered sludge in the engine and found this had been previously internally documented. NEW ENGINE NEEDED & BRANDED TITLE -- After discovering the sludge issue, the South Carolina Infiniti dealership notified me that the car needed a new engine. When they requested, from Infiniti Corporate, that the engine replacement be covered by warranty, they found that corporate had voided the engine warranty 6-months BEFORE I purchased the vehicle, but somewhere along the lines, this was never reported by the dealerships, and so it obviously was not disclosed to me. FRAUDULANT VEHICLE REPORTS – Despite the issues above, Grand Infiniti of Macon provided me with vehicle reports that showed the vehicle was in flawless condition—no engine issues, full warranty intact, no branded title, etc. - When I attempted to obtain, from Grand Infiniti of Macon, the internal vehicle reports, they said “they lost them” during the transition of ownership (xx--ownership changed a year before the car was ever on their lot) OTHER ISSUES These are less serious issue but took away some of the confidence and excitement of getting a car. I just purchased a $35,000 car and they wouldn’t even have the decency to provide some the basic services: -Engine coolant was completely empty -Windshield wiper fluid was completely empty -Engine oil near empty -Key fobs: 1 was dead and the other was near dead -Car was absolutely FILTHY, inside and out—coffee stains on the ceiling, open bags of chips in the center console, gum and candy caked onto the floors and in between seats. DEALERSHIP DID NOT PAY OFF MY TRADE-IN FOR 3 MONTHS - Dealership also failed to pay off the loan on my trade-in vehicle for approximately three months, despite that being part of our purchase agreement. - Multiple late payments were reported to the credit bureaus, - Credit score dropped 74 points - Received communications threatening repossession on a vehicle I no longer owned. Over the following months, I spent dozens of hours making phone calls, gathering documents, following up, and trying to resolve issues that should never have existed in the first place. DAVID MULLIS – General Manager – Saying he was rude is an understatement. I asked that he/the dealership take back the vehicle due to the issues; he declined and told me I “purchased as is”. Of course, not disclosing the aforementioned issues is fraudulent and illegal. ROBERT BARRIEN – Sales rep / my main POC – he’s essentially the one who didn’t disclose any of the car’s issues (he was obviously aware of the mileage; unsure about the other issues) JUSTIN SCOTT – Finance manager. My trade-off was late by 3 months. More

Visited this dealership to look at a lexus LS 500. I was advised via phone in advance that the interior of the car was in excellent condition. It was far from excellent. Cracked windshield, ripped lea I was advised via phone in advance that the interior of the car was in excellent condition. It was far from excellent. Cracked windshield, ripped leather, and many more issues with the car. This included having someone go out to the car with me on the phone and raved about the cars condition! I would, snd will avoid this dealership at all cost. More

Thanks Chad for an awesome car-buying experience! I loved the deal we got on our the 4Runner; you took care of us and helped us wrap up the paperwork quickly. We are very pleased with with our car! I loved the deal we got on our the 4Runner; you took care of us and helped us wrap up the paperwork quickly. We are very pleased with with our car! More

Just want to speak to the exceptional customer service of manager Eric and Sales team, during my visit; haven't made my purchase yet, just need to speak with and finalize with Hubby. Super awesome team. manager Eric and Sales team, during my visit; haven't made my purchase yet, just need to speak with and finalize with Hubby. Super awesome team. More

Rocco was awesome to deal with and so far honored the purchasing agreement and repair. purchasing agreement and repair. More

I am extremely disappointed with my experience at Infiniti. I originally came in to look at a BMW, only to be told upon arrival that the vehicle was no longer available. I was then encouraged to look Infiniti. I originally came in to look at a BMW, only to be told upon arrival that the vehicle was no longer available. I was then encouraged to look around and ended up purchasing a Honda Accord — which has been nothing but a headache from the moment I drove it off the lot. The car has had multiple issues, and when I brought it back to address them, I was told everything was fine. The very next morning, I woke up to find the same issues persisting. Now, every warning indicator in the car is on, and the problems remain unresolved. More

Phil in finance was the most incompetent person I’ve ever dealt with. Had this vehicle not been the one I wanted I would have walked away. Terrible team working there. dealt with. Had this vehicle not been the one I wanted I would have walked away. Terrible team working there. More

On January 13, 2025, I called Grand Infiniti of Macon to buy a new 2025 QX80. We wrapped everything up over the phone, and I planned to swing by that day. But work got in the way, so I let my salesperson, B buy a new 2025 QX80. We wrapped everything up over the phone, and I planned to swing by that day. But work got in the way, so I let my salesperson, Barry, know I couldn’t make it. He insisted on going above and beyond, offering to deliver the car to me that same day. I appreciated the gesture, especially since the dealership is a solid 2.5-hour drive from me, but I figured I could just come in the next day without any hassle. But Barry wasn’t having it. Fast forward to around 8:45 PM, and Barry shows up in Albany, GA, about an hour away from my home, asking me to meet him at a gas station. I drove over, excited to finally see my new ride. The parking lot was a bit dark, but I did a thorough check of the vehicle before signing all the paperwork in the back seat. The next day, while working from home, I got a text from Barry reminding me to leave him a review, which I happily did, snapping a picture of him handing me the keys. Later, as I stepped outside to grab some things from my new car, I noticed a scratch on the front bumper. Upon closer inspection, I found multiple dents in the bumper and fender, plus serious damage to two tires. I immediately texted Barry saying, "We have a problem," and sent him photos of the damage. He responded, “We will get that handled.” A week went by with no word from Barry, despite my numerous emails and texts updating him on the situation, and mentioning I might reach out to the general manager. The pictures I sent only showed the damage but not the "golden ticket" photo of him handing me the keys. I sent that picture to the general manager, which clearly highlighted the damage, thanks to my iPhone flash got things I missed in the dim light. I noticed my five-star review had been removed, probably to protect themselves after I posted the picture of the damage. Another week passed with no communication from Barry until he finally called, asking for my car that same day. Unfortunately, I was dealing with a family emergency and heading to Pensacola for my aunt's funeral. The following week, we got hit with nearly nine inches of snow, and Barry still wanted me to bring the car in. As a real estate agent, my car is essential for my work. I had a closing in Peachtree City, so I told them I’d drop it off then. But they had given me very short notice about picking up my car, which felt unprofessional given the distance to the dealership. When I arrived, Barry was rude, suggesting the damage happened after delivery. He brushed off the pictures I sent, claiming they didn’t show much, and insisted that if the car had been damaged before delivery, it would’ve been sent back to the manufacturer. He was stunned when I pulled out the photo of him handing me the keys, clearly showing the damage. I asked for the manager to come out and hear our conversation. The manager, who had just started the day before, and has lied and said he’s been in contact with me.. I have never spoke to him on a phone what so ever! After dropping my car off on January 29, 2025, I received no updates or communication from the dealership. I’ve been in touch with the Infiniti USA executive team, and my caseworker told me the dealership claimed they’d been in direct contact with me, which was simply not true. The first text I received from Barry was, “Hey Tyler, this is Barry with Grand Infiniti of Macon. Your vehicle will be here tomorrow. When is a good day and time for pickup?” Again, no notice. Last week, my car was picked up from the Macon location and taken to Grand Motor Cars outside of Atlanta. I got alerts that my sunroof was open and all the windows were down on February 6 while it was being driven around. My car was just sitting for a week in Macon and taken to a mom annd pops car repair shop and work didn’t start until Saturday. But its all ready on Monday???? I've ran out room! To type! But this was a 100,000 plus xq80 More

If I could give no stars, I would. This "dealership" has NO customer service as it was very xxxxty. Trying to take advantage of a single mother. Saying the car will be there a certain This "dealership" has NO customer service as it was very xxxxty. Trying to take advantage of a single mother. Saying the car will be there a certain day and it wasn't, they were playing games. Said to come back Monday when they could've had the car there that day. Anyways, the Salesman tells us that we're not locked in, okay great. We decided to go a different route as we found her a great deal on a car that'll be very reliable for her and the kids. We went back up there to grab the keys and tell them we went a different route AND THEY WOULD NOT HAND THE KEYS OVER TO HER VEHICLES THAT WE WERE TRADING IN! The GM, managers, salespeople and the ladies at the front desk were all laughing at us because they weren't gonna give up her keys as they "claimed" they already funded the deal. No y'all didn't! she doesn't have the car and we called the bank, etc. PLUS THE DEAL WASNT DONE! Deal is never done till you drive the car off the lot. Us women knew that and were not dumb like they tried to make us feel like. SO THEREFORE, I DO NOT RECOMMEND THIS DEALERSHIP TO ANYONE! And if y'all do decide to go, DO NOT GIVE UP YOUR KEYS! They will try to trap you thinking the deal is done when it isn't!! Infiniti of Macon, YALL ARE TRASH! Y'all need new people to run the place that has great customer service!! More

A great experience with this dealership and the Salesperson, Janae Richardson as she assisted my husband and myself in the purchase of a previously owned vehicle. She was professional, kind and co Salesperson, Janae Richardson as she assisted my husband and myself in the purchase of a previously owned vehicle. She was professional, kind and courteous, an asset for this business. More