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Grand INFINITI of Macon

Macon, GA

Overview
Reviews
Vehicles
3.4
96 Reviews
Call Dealership (478) 787-0008

4763 Riverside Dr

Macon, GA

31210

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Showing 96 reviews

August 16, 2021

Service Rep John was polite & welcoming and vehicle was repaired by the time promised. Made it home to Miami with no recurring problems. Thank you Napleton More

by unionmaidphyl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John or Johnathan, Danielle Lee
Report | Print
Aug 23, 2021 -

Grand INFINITI of Macon responded

We're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with. Have a great day.

August 06, 2021

Outstanding Customer Service! Team Infinity always provides me with a better understanding of my Q70L along with recommendations for ensuring the best ride for years. More

by simmonj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The entire Infinity Customer Service and Maintenance Team, Danielle Lee
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July 31, 2021

Thanks for keeping my QX 80 working to it’s top performance. Everyone is always so kind and helpful. See y’all next time. Thanks!! More

by Crystal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle Lee
Report | Print
Aug 18, 2021 -

Grand INFINITI of Macon responded

Hi, we're glad to hear that everything was completed to your satisfaction, Crystal! Please let us know if there is ever anything else we can assist you with. Napleton's INFINITI of Macon (478) 787-0008

July 30, 2021

Always a pleasure to work with a staff and tech that know your vehicle, quick and easy to get in and out. Looking forward to the visit More

by azoatus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan , Danielle Lee
Report | Print
Aug 13, 2021 -

Grand INFINITI of Macon responded

Hi, it is great to hear that we were able to get you back on the road so quickly! Thank you for choosing Napleton's INFINITI of Macon and we hope to see you again!

July 29, 2021

Received Great service today! I have been using an Infiniti dealership in Atlanta but now will continue to use Napleton Infiniti of Macon. Thanks Jonathan Lewis! More

by Jarrellsmj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Lewis , Danielle Lee
Report | Print
Aug 13, 2021 -

Grand INFINITI of Macon responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Napleton's INFINITI of Macon as your first choice for all your vehicle needs. Safe travels!

June 25, 2021

Paid for alignment that was not completed. Asked for printout then car put on rack to get “realigned”. More

by Chay51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Danielle Lee
Report | Print
Jun 27, 2021 -

Grand INFINITI of Macon responded

Hi, we are so disappointed to learn of this situation you have described. Please reach out us and we will work with you personally in rectifying the issues you experienced. Napleton's INFINITI of Macon (478) 787-0008

Jun 27, 2021 -

Chay51 responded

Honestly if you want to address the situation you can reach out to me. I should not have to follow up with you. Very disappointing for a luxury car dealership. Step up your service. You have my info on file

June 12, 2021

This business is very customer service oriented, that's why I decided to use them starting 2 months ago. Very comfortable setting. Most professional service. More

by mborden1513
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle Lee
Report | Print
Jun 14, 2021 -

Grand INFINITI of Macon responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care! Napleton's INFINITI of Macon (478) 787-0008

June 09, 2021

Great facility and I enjoyed the visit. The sales person was very knowledgeable and I would recommend this dealership to friends and family. Go visit More

by Daphne
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Lee
Report | Print
Jun 11, 2021 -

Grand INFINITI of Macon responded

Hi Daphne, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

May 25, 2021

Great customer service. Staff is very friendly and knowledgeable. I will definitely continue to have my vehicle serviced there. Dealer is more expensive but it gives you peace of mind that your car is More

by RLC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnathan
Report | Print
May 26, 2021 -

Grand INFINITI of Macon responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care! Napleton's INFINITI of Macon (478) 787-0008

May 05, 2021

We drive from Atlanta to Macon. Jonathan and the entire crew treats us like family, not as a number. We're grateful. B. & A. Odoms More

by Bobby Odoms
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Lewis
Report | Print
May 06, 2021 -

Grand INFINITI of Macon responded

Hi Bobby, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

Apr 06, 2023 -

Bobby Odoms responded

Jonathan Lewis once again has made my visit to the dealership an ease! His professionalism is top notch and we are very comfortable when he is present to help us. 5 STARS

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