Grand Junction Subaru

Nightmare continues ON 03/14/2014, my wife and I bought used pickup from Grand Junction Subaru. While waiting to do the paperwork, we walked around it again and noti ON 03/14/2014, my wife and I bought used pickup from Grand Junction Subaru. While waiting to do the paperwork, we walked around it again and noticed a nail in a tire. When we told the salesperson, Rosanna, she contacted a manager who did nothing about it. Next, while doing the paperwork, we wanted the service contract, so paid separately for that. We left to find out later our nightmare was about to begin. A couple of days later, we noticed an oil puddle under it. I got under it and found that the oil filter had been put to tight and smashed the seal so oil was leaking. Called the dealership and told them and after some he-hawing around, they agreed to fix it. Well, they put a new filter on, but didn't replace the oil. Next came the struts. I found they where leaking when I took the truck to get the nail out of the tire. I called Subaru and asked to speak to Shawn, the gm. Was told to bring it down and have a mechanic check it out. Well, they where leaking but I had to pay for it. I asked about my service contract and found out the paperwork had never been sent in. They finally sent it in but was told it wasn't covered. So, I contacted Autozone and found reasonably priced struts by Monroe. Took it down after Subaru said they would cover the labor, but couldn't use the struts I had bought. Had to use ones from Dodge, which cost almost 3 X what I had paid. Next, had a clunking noise from front end, but was so tired of the dealer, I went to a repair shop that I use for oil changes. Found out the bolts where loose on the struts. Now, go forward to 02/18/2016. I trade off the pickup and go to Subaru to get a refund on the service contract. The same loan officer we had had, Andrew, in the beginning, filled out the refund form and said I would have to wait 2-3 weeks for the refund. I did, nothing. I called Zurich, the service contract company and found out the paperwork had not been sent in and also how much I would get back. Called Andrew but got another loan officer Erin. She looked it up and found that paper work and sent it in. Now it is 04/13/2016 and I am still waiting for my refund. I contacted Zurich, the service contact company and they said they had sent the refund info back in March. So, here I wait. I am getting tired of their games. This 2-3 weeks is sure taking a long time. Would I recommend this dealership? Are you kidding and I tell other people about them. More

Joined the ranks of satisfied Subaru owners! Jason Nisley helped make the process of finding a new car that fit our needs painless and rewarding. When our vehicle was totaled in an accident we b Jason Nisley helped make the process of finding a new car that fit our needs painless and rewarding. When our vehicle was totaled in an accident we began the dreaded and arduous process of finding a replacement. We had a long list of criteria that we were hoping to find a car to match and were weary from visits to several dealerships that day... We arrived at GJ Subaru determined to see if they had anything that would live up to our expectations but not anxious to face pressure to make a decision on the spot. Salesman Jason Nisley approached us in the lot with a friendly smile and a handshake, asked a few questions and then pointed out some of the key features in the Subaru models available. He encouraged us to test drive one to get a feel for the comfort and asked if he could drive first to demonstrate some features we probably would not otherwise make note of. His in-depth knowledge of the vehicle answered questions that we didn't even know to ask. As we discussed criteria one by one we realized that this vehicle might be the best match we had seen yet but we were leery of getting into high pressure negotiations where we would be expected to make a decision on the spot When we explained that we would prefer to do our own research and sleep on it, there was NO pressure... Jason found the color we wanted on their other lot and drew up figures to show us exactly what the best price would be "out the door", he gave us his phone number in case we came up with other questions and promised to check back with us the next day. Every claim made and number provided checked out and when we arrived the next day to pick up the car everything was ready to go.... While we took one final test drive, Jason worked on getting us an even better rate on a loan than I had been able to find... without any additional hassle. We asked point blank questions and addressed concerns we had seen mentioned online and were given straight-forward responses. I appreciate being able to present whatever issues I need addressed without worry that I will be brushed off or treated like I am ignorant. Every request was met with a promise to make it happen and every promise was backed by Jason's dependable follow through. Jason is armed with an incredible, in-depth knowledge of vehicles he sells and exhibits a personal honesty and integrity beyond what I would even dare to expect. It has been two weeks since we drove home in our new car and he has been back in touch several times to check in and make sure everything is going well. Don't hesitate to walk into GJ Subaru and ask for Jason Nisley if you want a clear picture of what Subaru has to offer you in your quest for the best vehicle to match your needs. More

Amazing experience! We recently bought a new 2016 Subaru WRX this last weekend. I was very pleased with how smoothly everything went. Nate Boroughs and Sean were a pleasu We recently bought a new 2016 Subaru WRX this last weekend. I was very pleased with how smoothly everything went. Nate Boroughs and Sean were a pleasure to deal with. He helped us get into our dream car with a great price, great trade in value, and a few extras such as a full tank of gas. I was very impressed with Nate Boroughs. He was so great to work with and I highly recommend using him in your search to finding the right car. This is my second time buying from Subaru. I couldn't imagine going anywhere else! More

Friendly, no-pressure sales & thorough delivery! Lee Carlson was friendly and informed from the start. I loved the no-pressure approach. He was willing to work with me to get the car with the specs Lee Carlson was friendly and informed from the start. I loved the no-pressure approach. He was willing to work with me to get the car with the specs I needed. Overall, the experience has been a positive one; I will definitely recommend the dealership to others. It has been many years since I purchased a brand new vehicle, and I had never ordered one before. I am sold on Subaru-Love! More

Excellent, not a "pushy" dealership Katie Widdop was very knowledgable, efficient and patient. She was not a "pushy" sales associate. The dealership made buying a new Outback a good expe Katie Widdop was very knowledgable, efficient and patient. She was not a "pushy" sales associate. The dealership made buying a new Outback a good experience. Everyone we dealt with was very helpful, and considerate. More

Great Customer Service! Dave Isaacks was excellent in helping me choose the right car. They worked with me on price and the overall service was great. Thanks, Dave. Dave Isaacks was excellent in helping me choose the right car. They worked with me on price and the overall service was great. Thanks, Dave. More

Buying a car was a pleasant experience Two weeks ago I took possession of our new Outback. Being an infrequent car buyer, I was not looking forward to the negotiating process. But it turned Two weeks ago I took possession of our new Outback. Being an infrequent car buyer, I was not looking forward to the negotiating process. But it turned out to be a comfortable, even pleasant, experience. Dave is an amiable person and easy to deal with. I was treated with respect and encouraged to take my time in determining what I wanted in a new car. I came in with a long list of questions which he answered easily. The process went smoothly and now that it is finalized Dave continues to assist me in the learning how to use the many electronic features found in our new car. We know several people who have purchased cars from Dave over the last few years and every one of them has commented on the positive experiences they had in dealing with him. Brian Olson More

Very courteous and professional. Very pleasant experiance. My sales representative is very knowledgeable and showed genuine concern for my needs in a vehicle all the while being aware of my needs to stay withi My sales representative is very knowledgeable and showed genuine concern for my needs in a vehicle all the while being aware of my needs to stay within my budget. Not you typical buying experience. No strong are tactics or hard close techniques just a focus on getting me into the car that most fit my needs. The financing process went very smoothly even though I don't have the best credit rating I still got a great interest rate on the loan. More

Patience I take a great deal of time to purchase a new vehicle. I drove many cars from several different dealers, and several cars from this dealer. Over the I take a great deal of time to purchase a new vehicle. I drove many cars from several different dealers, and several cars from this dealer. Over the course of weeks they never appeared anything but helpful and patient. More

Subaru Grand Junction Rocks Sean was my initial internet contact extremely professional and knowledgeable well able to deal with my NYC personality staff is great Love my new Su Sean was my initial internet contact extremely professional and knowledgeable well able to deal with my NYC personality staff is great Love my new Subaru and dealership More