Grand Junction Subaru

My appointment was 12:30. I thought it was 1:30. They got me in. I thought it was 1:30. They got me in. More

This experience describes an online purchase of a used vehicle from Grand Junction Subaru. First off: the sales staff was friendly and helpful. Lyle was very nice to work with. However, we found the vehicle from Grand Junction Subaru. First off: the sales staff was friendly and helpful. Lyle was very nice to work with. However, we found the managers to be mostly unresponsive and downright elusive when communication and other issues came up. Our sales contract included a $695 “Perma Plate” installation. This coating to the exterior of the vehicle is predicated on the vehicle not only be washed but being detailed to apply the product correctly. When we received the vehicle (via truck transport) the vehicle had very obviously not been detailed and very clearly not even washed from when the previous owner traded the vehicle in. This would prevent the application of the $695 Perma Plate. We contacted our salesperson who was very nice and understood. He said that he passed the info onto management. Over the course of about a week we never heard back but we kept checking in. We tried calling the dealership multiple times, going thru the service department and 1 other sales person to try and reach someone in management to discuss the issue. To date we have not heard back from them to resolve items that were on the contract and paid for yet not received. I would caution anyone against purchasing a vehicle with this dealership unless you can walk in the front door and work face to face. More

Attentive and timely! Got my CrossTrek into service on time, and kept me updated on progress. Comfy waiting room & refreshments too! Got my CrossTrek into service on time, and kept me updated on progress. Comfy waiting room & refreshments too! More

They came out to the car, at service, before I got out. Knew a ride was needed to hear the Rattle Knew a ride was needed to hear the Rattle More

Always friendly very helpful and keeps you informed about what service your car needs, nice waiting room. what service your car needs, nice waiting room. More

I dropped by without an appointment to get an oil change. I found out I needed a 30,000 mile service. The tech went over all that entailed, gave me an estimate of the cost, an estimate of the time it would t I found out I needed a 30,000 mile service. The tech went over all that entailed, gave me an estimate of the cost, an estimate of the time it would take. Very friendly and helpful. I will go back to them as needed for service. More

Came in for oil change, they were very friendly and efficient. They got me out of there in 45 minutes. efficient. They got me out of there in 45 minutes. More

Excellent service department and Zac kept me know what was going on and what it would cost was going on and what it would cost More

Superb Subaru! ! Fabulous customer service from Chris & explained things to me with great patience & was very helpful! I didn’t feel rushed & he took time to expla ! Fabulous customer service from Chris & explained things to me with great patience & was very helpful! I didn’t feel rushed & he took time to explain things until I understood! Very personable, fun & pleasant! More

Zack, it is a really excellent employee. He always makes sure that everything's done, and he's very considerate, knowledgeable and very helpful. I've dealt with him for several years. Now, He always makes sure that everything's done, and he's very considerate, knowledgeable and very helpful. I've dealt with him for several years. Now, he definitely deserves a raise and a gold star in his forehead for his excellent customer service More