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Grand Prairie Ford

Grand Prairie, TX

Overview
Employees
Reviews
Vehicles
4.6
2,755 Reviews
Grand Prairie Ford is a highly respected car dealership located at 701 E. Palace Parkway in Grand Prairie, Texas. We are proud to serve buyers within the Grand Prairie community, as well as shoppers within the Dallas-Fort Worth area. For years, we have been a premier dealer for locals searching for new Ford cars for sale in Grand Prairie.
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701 E. Palace Pkwy

Grand Prairie, TX

75050

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Showing 2,755 reviews

May 26, 2026

Very nice and very good ? ? service Very good Very nice Professional Very kindness Helpful Thank you More

by Tungpu2012
Recommend Dealer
Yes
Employees Worked With
Antonio Avalos
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May 26, 2026 -

Tungpu2012 responded

Very good service and very professional

May 25, 2026

The service has been great. They keep me updated with the progress of my service and anything that may need to be done. Have kept up with any service bulletins that may need to More

by KMGCFH
Recommend Dealer
Yes
Employees Worked With
Santos Flores
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May 29, 2026 -

Grand Prairie Ford responded

Thank you for sharing your positive feedback about your service experience with us. We truly appreciate you taking the time to recognize our team's efforts in keeping you informed throughout the service process and staying current with important service bulletins.

May 24, 2026

The service was excellent, quick and easy. Kristopher was very friendly and answered all my questions professionally. More

by davidjhernandez72
Recommend Dealer
Yes
Employees Worked With
Kristopher
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May 29, 2026 -

Grand Prairie Ford responded

We are thrilled to hear about your positive experience at Grand Prairie Ford! It's wonderful to know that our service met your expectations by being excellent, quick, and easy. We truly value feedback like yours as it reinforces our commitment to providing outstanding customer care.

May 24, 2026

We had an appointment but didn't get seen by our advisor at our appointment time even though there were several 'advisors' just standing around. More

by TAMILANE72
Recommend Dealer
No
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May 28, 2026 -

Grand Prairie Ford responded

We understand how important appointment adherence and timely customer assistance are during a service visit. Our team works to ensure customers are greeted promptly and seen by their assigned advisor in a timely manner based on scheduled appointments and workload balancing. Feedback regarding wait times and appointment handling is appreciated and will be reviewed internally as part of our ongoing efforts to improve service efficiency and customer experience. Please reach out to Victoria Courtney at 855-971-6306 so we may further assist you.

May 23, 2026

A very professional salesman. He has 20 years experience. He is very attentive and accommodating to the customer. His focus is 100% on the customer. I enjoyed my free lunch too. A More

by GDavis
Recommend Dealer
Yes
Employees Worked With
Ron Smith
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May 29, 2026 -

Grand Prairie Ford responded

Thank you for the wonderful feedback! We're thrilled you had such a positive experience with our professional salesman and appreciated his attentive, customer-focused service. We're glad you enjoyed the complimentary lunch as well. Your kind words mean a great deal to our team!

May 23, 2026

Was good overall Prices were too high for labor but other than that there was good service. More

by brianinboden1
Recommend Dealer
Yes
Employees Worked With
Antonio
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May 29, 2026 -

Grand Prairie Ford responded

We are privileged to have earned your business and appreciate you taking the time to share your experience with Grand Prairie Ford. Your feedback regarding our service quality is truly valued, and we're pleased to hear that you found our overall service to be good. We understand your concern about labor pricing, and we genuinely appreciate your honest feedback on this matter. Your input helps us continuously evaluate how we can better serve our customers while maintaining the high-quality service standards you experienced.

May 23, 2026

Nelson was great, very detailed and communicated effectively. The only negative in my opinion was I had a appt for an oil change and tire rotation at 0930 and it took over 3 hrs to complete. I had t More

by M.DUKE711
Recommend Dealer
Yes
Employees Worked With
Nelson Courtney
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May 29, 2026 -

Grand Prairie Ford responded

Thank you for the positive feedback about Nelson and our service team! We're glad Nelson provided detailed and effective communication. We appreciate your feedback about the extended time for your appointment - efficiency is important and we value your input. Thanks for your patience, and we're pleased you had a great overall experience at Grand Prairie Ford!

May 22, 2026

Excelente servicio muy rapido y el personal muy amable y explican muy bien todo lo que se le va hacer al auto . More

by k_auces
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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May 29, 2026 -

Grand Prairie Ford responded

Gracias por sus comentarios positivos sobre nuestro servicio rápido y nuestro amable personal, que le explicó todo con claridad. En Grand Prairie Ford, nos esforzamos por mantener a nuestros clientes informados y valorados. Le agradecemos que comparta su experiencia con nosotros.

May 22, 2026

I have used Nelson Courtney for service on my F250 several times. He is focused, effieicent and works well with the service techs to ensure quick, same day service. More

by NEELLEMON
Recommend Dealer
Yes
Employees Worked With
Nelson Courtney
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May 29, 2026 -

Grand Prairie Ford responded

Thank you for your positive feedback about our service department. We're delighted to hear about your consistent experience with focused, efficient service and same-day solutions for your F250. We appreciate your continued trust and look forward to serving you again.

May 22, 2026

Both Antonio, the Service writer and David the Ford technician did an outstanding job! I could not be happier with the service I received! I’m a retired older man who has dealt with dealerships and ser More

by Charles McGuffey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I did not deal with anyone other than the service department!
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