Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Grand Prairie Ford

Grand Prairie, TX

Overview
Employees
Reviews
Vehicles
4.5
1,318 Reviews
Grand Prairie Ford is a highly respected car dealership located at 701 E. Palace Parkway in Grand Prairie, Texas. We are proud to serve buyers within the Grand Prairie community, as well as shoppers within the Dallas-Fort Worth area. For years, we have been a premier dealer for locals searching for new Ford cars for sale in Grand Prairie.
Contact Dealership
View Awards

701 E. Palace Pkwy

Grand Prairie, TX

75050

Directions

By Type

Showing 1,318 reviews

April 19, 2024

My Saleperson Ron was awesome very helpful and knowledgeable about what I was telling him I needed. Definitely recommend Grand Praire Ford and look for Ron when you go. You want be disappointed. More

by mauricestaff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Flem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Helpful
April 17, 2024

Service was great, he got me in and out quickly. Grand prairie Ford has a huge selection. More

by Davidjoesting
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Romello Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar
Report | Print
Apr 18, 2024 -

Grand Prairie Ford responded

Thank you for the fantastic review! We're thrilled to hear that your service experience was quick and efficient. We know your time is valuable, so getting you back on the road quickly is a priority. It's also great to hear you were impressed with our huge selection! Having a variety of vehicles to choose from allows you to find the perfect fit for your needs. Thanks again for choosing Grand Prairie Ford!

Helpful
April 15, 2024

This is my second purchase with Jackie, he makes this process too easy. I got the truck I wanted, the way I wanted it well before date promised. Jackie is amazing at what he does, if you are in the marke More

by Rmckee1218
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2024 -

Grand Prairie Ford responded

We're so happy to hear you had another fantastic experience with Jackie! Making the car buying process as easy as possible is what we strive for, and it sounds like Jackie delivered once again. We're thrilled you got the exact truck you wanted, even well ahead of schedule! Thank you for the high praise – we'll be sure to pass your kind words on to Jackie. If anyone is looking for a new Ford and wants an amazing experience, Jackie is definitely your guy! Thanks again for choosing us, and congratulations on your new truck!

Helpful
April 13, 2024

Such a refreshing feeling coming from an awful experience at another dealership. So friendly here and such a clean facility. Got my dream truck 🤩 More

by corbin.stafford3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2024 -

Grand Prairie Ford responded

We're so happy to hear your experience was a refreshing change, Corbin! We understand that car buying can sometimes be stressful, and we appreciate you trusting us after a negative experience elsewhere. At Grand Prairie Ford, we strive to create a welcoming and friendly environment for all our customers, and it sounds like we achieved that for you. We're also glad to hear our facility was clean and inviting! Congratulations on getting your dream truck – that's fantastic! We're thrilled we could play a part in helping you find the perfect vehicle. Welcome to the Grand Prairie Ford family!

Helpful
April 11, 2024

What you can expect: 1) Being lied to: Told me my bank's rate would be 11%. Bank actually offered my 6.5% 2) Being offered a much higher interest rate than you could get otherwise. 3) Not sharing More

by Dave in Frisco
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ron Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2024 -

Grand Prairie Ford responded

Thank you for taking the time to leave this detailed review about your recent experience. We sincerely apologize that your car buying experience fell short of our usual standards. We take transparency and clear communication very seriously at Grand Prairie Ford. It's disheartening to hear that you felt misled regarding financing options, interest rates, and warranty details. We strive to present all options openly and allow our customers to make informed decisions. We would like to get a better understanding of your specific situation. Our Customer Relations Manager, Joseph Coates, is dedicated to investigating customer concerns and ensuring their satisfaction. He can be reached directly at JCoates@grandprairieford.com. Joseph will be happy to review your experience in detail and see if there are any steps we can take to rectify the situation. We are committed to providing a positive car-buying experience for all our customers. Your feedback helps us identify areas for improvement, and we appreciate you bringing these concerns to our attention.

Helpful
April 11, 2024

On March 26, 2024, I was involved in an accident that resulted in my 2022 Ford Explorer Limited being damage beyond repair. I contacted several Ford Dealers in the area for a replacement. I personally More

by jwhitaker09
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melissa Lang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Parker Fugate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 12, 2024 -

Grand Prairie Ford responded

We're so sorry to hear about your accident, but incredibly grateful you're safe. Thank you for choosing Grand Prairie Ford again to replace your 2022 Ford Explorer Limited. It means a lot that you found our staff to be superior to others, and that they focused on finding the right vehicle for you, not just a sale. We strive to provide a completely satisfying experience at every step, and we're thrilled to hear Joe Pachinko and our team achieved that for you. We'll be sure to pass along your kind words, especially to Joe. Our outstanding follow-up service is something we take pride in, and we're glad it earned your admiration. Thank you again for choosing Grand Prairie Ford. We look forward to serving you for many miles to come!

Helpful
April 09, 2024

Could not have had a better experience with the purchase of my new vehicle…. Great team at Grand Prairie Ford… my son said you were great people… he was spot on … thank you More

by Chuck
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Melissa Lang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Braylon Boudreaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2024 -

Grand Prairie Ford responded

We are absolutely thrilled to hear you couldn't have had a better experience purchasing your new vehicle! Our team strives to make every purchase smooth and enjoyable, so your feedback truly means a lot. We'll be sure to pass along your kind words to the entire team – especially knowing your son thinks we're 'great people,' that makes our day! Thank you for choosing Grand Prairie Ford, and congratulations on your new car! We look forward to keeping you happy on the road for miles to come.

Helpful
April 07, 2024

Had great experience at Grand Prairie ford salesman Parker works really hard to make a deal that benefits the buyer was greeted with in 2 minutes of arrival and I appreciate the hospitality and service More

by JDC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Flem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Parker Fugate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Moore
Report | Print
Apr 09, 2024 -

Grand Prairie Ford responded

We're thrilled to hear about your positive experience! It sounds like Parker went above and beyond to find a deal that worked for you. A warm welcome and exceptional service are what we strive for, and we're happy Parker delivered on those promises. Thank you for recognizing his hard work, and for choosing Grand Prairie Ford! We look forward to serving you again in the future.

Helpful
April 06, 2024

If you need a new vehicle Go see Jackie Mercer if you want a great deal see this guy he gets the job done,great customer service at Grand Prairie Ford Thanks DW More

by Txpoolman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2024 -

Grand Prairie Ford responded

We're thrilled to hear you had a fantastic experience at Grand Prairie Ford! Thank you for recommending Jackie Mercer! We appreciate you recognizing his excellent customer service and ability to get you a great deal. Jackie takes pride in making the car buying process smooth and enjoyable for our customers. We're glad you found the perfect vehicle and that Jackie exceeded your expectations. Thank you for choosing Grand Prairie Ford! Please let us know if there's anything else we can assist you with in the future.

Helpful
April 02, 2024

It was a experience, great customer service, and very helpful. We got what we wanted. More

by PRIS162003
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edsel Elizondo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Elizondo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Flem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2024 -

Grand Prairie Ford responded

We're thrilled to hear it was a great experience for you! At Grand Prairie Ford, we strive to provide exceptional customer service and help our customers find exactly what they're looking for. So we're delighted to hear we achieved both those goals for you. Congratulations on getting what you wanted! We hope it brings you lots of joy and satisfaction. Please don't hesitate to reach out to us if there's ever anything else we can do for you.

Helpful
1
2
...
132