Grand Prairie Ford - Service Center

⚠️ WARNING: Unsafe Repairs, Fraudulent Practices, & Total Loss — Avoid Grand Prairie Ford ⚠️ I will never return to Grand Prairie Ford, and I strongly urge others to stay away — especially from thei Total Loss — Avoid Grand Prairie Ford ⚠️ I will never return to Grand Prairie Ford, and I strongly urge others to stay away — especially from their Collision Center. After a not-at-fault accident on March 7, 2025, I brought my 2022 Mustang GT Premium (low mileage, under factory warranty, no prior issues) to Grand Prairie Ford for repairs. I chose them based on my prior experience with routine maintenance — but that trust was completely violated. What I expected was professional, honest service. What I got was negligence, deception, and dangerously unsafe repairs. My car was returned to me twice — once in late March and again in early April — still visibly and mechanically unsafe. Critical issues were left unresolved, including: Structural/frame damage with a damage score of 65-113-30, never disclosed and never repaired A damaged steering column that was never replaced Seatbelt system left uninspected Safety system calibration ignored Crash-damaged parts reused but billed to insurance as new OEM Sloppy, mismatched paint and poor craftsmanship throughout And most shocking: they replaced the undamaged passenger fender to cover alignment issues on the driver side — a fraudulent, undisclosed repair not part of the original scope I only discovered the full extent of the problem after taking the vehicle to an independent third-party shop, which confirmed all of the above — declaring the vehicle unsafe to drive. When I raised these concerns with Grand Prairie Ford, I was met with deflection and silence. Collision Center Manager Jon Parker offered only a vague apology for my "dissatisfaction." Managing Partner John Poe ignored every email and call. There was zero accountability. Because of Grand Prairie Ford’s actions, the vehicle was eventually declared a total loss — directly confirming the third-party findings and proving their repair work was not just incompetent, but dangerous. 🛑 Worse still? There are multiple complaints with the Better Business Bureau (BBB) describing similar issues. This isn’t an isolated incident — it’s a pattern. ✅ I’ve filed formal complaints with the Texas Department of Insurance, BBB, Texas Attorney General, and DMV. All supporting documents and evidence have been submitted. 🚫 If you value your safety, your investment, or even just basic honesty — stay far away from Grand Prairie Ford. They put lives at risk and refuse to take responsibility for it. More

I am a former employee of Grand Prairie Ford and just thought the public should hear my experience with this dealership. I was fired in November of last year for having two months of low performance in m thought the public should hear my experience with this dealership. I was fired in November of last year for having two months of low performance in my sales. Now I NEVER have low performance in sales I in fact used to be a sales manager prior to working at ford. However at that time I had a miscarriage and had several complications from the pregnancy that required me to visit the doctor and hospital several times within those 2 months which caused my low performance. But I was fired anyway. I left the dealership and didn’t contact them at all after that or try to cause any problems. Now this week I’ve tried to get an appointment for my oil change and the service manager Jose magdaleno who got me fired emailed me saying I cannot service my vehicle there. No reason at all just that I need to find somewhere else to service my vehicle. I continue to be mistreated when I did nothing wrong to this company. So just thought I’d let the public know how this company really is. More