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Grand Prairie Ford - Service Center

Grand Prairie, TX

4.4
111 Reviews
Call Service Center (972) 975-9621

111 Reviews of Grand Prairie Ford - Service Center

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March 06, 2024

Had my car for almost one month. Did not look at it until it had been there for 2 weeks More

by larrydwatson
Recommend Dealer
No
Employees Worked With
Santos
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Mar 08, 2024 -

Grand Prairie Ford responded

We apologize for the extended duration it took to address the issues with your vehicle. Your satisfaction is our priority, and we understand your frustration with the length of time it took to complete the necessary repairs. We strive to provide efficient and timely service to all our customers, and we regret that we fell short of your expectations in this instance. Please know that we are actively reviewing our processes to ensure that similar delays do not occur in the future. If there's anything else we can do to address your concerns or if you have any further feedback, please don't hesitate to reach out to us. We appreciate your patience and understanding.

March 06, 2024

He reached out to his technician to explain the problem and assure the issue was fixed. Always answers the phone as well. More

by ZEKEF098
Recommend Dealer
Yes
Employees Worked With
Chris
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Mar 08, 2024 -

Grand Prairie Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers.

March 06, 2024

This was the last service on my contract. They were supposed to rotate the tires they did not rotate the tires. They got into the car dirty and it smelt like oil for 2 days. More

by Russ S
Recommend Dealer
No
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Mar 08, 2024 -

Grand Prairie Ford responded

We want to extend our sincerest apologies for the dissatisfaction you experienced with our service. Your feedback is essential to us, and we deeply regret that we did not meet your expectations during your recent visit. Your satisfaction is our top priority, and we would appreciate it if you could provide more specific details about your service experience to help us understand the issues you encountered. This will enable us to investigate and address the concerns directly. Our team is committed to providing high-quality service and ensuring that our customers have a positive experience. We genuinely value your feedback, and we will work diligently to rectify any issues and make improvements where needed. Please don't hesitate to reach out to us directly to discuss your experience in more detail or to share any specific concerns you may have. Your input is invaluable, and we are dedicated to serving you better in the future.

March 06, 2024

Courteous knowledgeable Friendly Mr Santos was courteous and promptly help me identify the service I needed. More

by glperson
Recommend Dealer
Yes
Employees Worked With
Santos Flores
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March 05, 2024

Always a pleasure to work with the service managers at Grand Prairie Ford. Everything is always done well. More

by Josephco_le
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
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Mar 08, 2024 -

Grand Prairie Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers.

March 05, 2024

Excellent! ! Chris is good listener! Problem solved quickly. Chris shows great concern for customers ! More

by foxybarb3
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chris
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Mar 08, 2024 -

Grand Prairie Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers.

March 05, 2024

They were very quick with their service and answered my concern which provided to be unfounded More

by sbyrdpfs
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sergio
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Mar 08, 2024 -

Grand Prairie Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers.

March 05, 2024

Quick efficient everything done exactly as promised larry did a great job I will always come there for my service work More

by Ronsmith8859
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Larry Davis
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Mar 08, 2024 -

Grand Prairie Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers.

March 05, 2024

Delivered as agreed Delivered as agreed when I dropped the car for service in the morning More

by EMAILVENKS
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Larry
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Mar 08, 2024 -

Grand Prairie Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers.

March 05, 2024

Great service Great, fast and friendly service provided by all employees, very good and fast following up with what my truck needed! More

by LELIZONDO37
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jose Magdaleno
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Mar 08, 2024 -

Grand Prairie Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers.

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