Grand Prix Subaru

V.I.P...more like xxxxx Do not buy your car from here. The VIP program sounds great, but they treat you like a xxxxx. I love my car, but go to a different dealer because this Do not buy your car from here. The VIP program sounds great, but they treat you like a xxxxx. I love my car, but go to a different dealer because this one will make you hate Subaru. If you are in the mood for a small piece of my story, read on. When I bought my car I was told that the interior warrantee was for the life of the car. (Beige seats with a baby at the time). Turns out it lasted only one year. Upsetting yes, annoying yes, but whatever. I still wanted the extended one, and I'm willing to pay for it. But, for some reason they don't call you back. I have asked the manager, Dan Ross, multiple times to put me in touch with somebody who can help me with the warrantee and each time he tells me somebody will call me back but nobody ever does. I even have someone at corporate leaving messages after I contacted them, but still nothing. Apparently I have go in and make a scene to give them money!?!? And get what I was supposed to get to begin with?!?!? The service department has another issue completely. I brought my car and once it came back scratched hard core. Had to fight with them to get it fixed. Each time I bring it in and get a loner I always ask them to wait a second so I can take my 2-year old's car seat out and put it in the loaner, but without fail, every time, I take my eyes off of my car for a second, and it gets driven away. I then have to wait 15-20 minutes, with a bored baby, to get it back. So many other irritating things about this place. Some staff is nice, so it's not all bad, and Chris, the service manager seems like a good enough guy, but still, STAY AWAY. Buy a great car from somewhere else. More

Best Of The Best!!! I Love This Place :)) Clinton Declue is by far the best in the business!!! I'm a very critical person and expect to be treated the way I treat others. Everyone in the servi Clinton Declue is by far the best in the business!!! I'm a very critical person and expect to be treated the way I treat others. Everyone in the service department was exceptional and friendly. I will continue to come to Grand Prix Subaru for any service my 2018 WRX needs. Thank You!!! WRXMombo More

Great experience This was our first purchase from Grand Prix Subaru... probably won't be our last. From the moment I first walked in the door, I was made to feel valu This was our first purchase from Grand Prix Subaru... probably won't be our last. From the moment I first walked in the door, I was made to feel valued and welcomed as a customer. No high pressure tactics. Joe Iucci listened to what I wanted and made some good suggestions to tailor the vehicle for my needs. Ted Hanlon, the sales manager, helped lock down the deal. I am very impressed with how smoothly everything went. This is my second Subaru, third counting the one my son bought after driving mine. We love the product and now feel as though we have a go-to dealership for our needs. More

4th time's the charm Update! long overdue, but Grand Prix was able to figure out the discrepancy and sent a check for the difference. Again that is quality customer servic Update! long overdue, but Grand Prix was able to figure out the discrepancy and sent a check for the difference. Again that is quality customer service you do not get anywhere else. bought my 4th subaru from them and referred at least five different people here to purchase their cars. Best deals in price, best value in service. I worked with Ray the finance manager who always did the best he could in terms of making sure we got the car we wanted within our budget. The amount of effort he puts into making me feel like my business matters is really important and essential. That's probably why I'll not only be buying Subarus, but from only Grand Prix Subaru as well. There were only two things that bugged me, one was that I was told the car would be there in two weeks, and I waited over a month. Not really the dealerships fault that the shipping can't be faster, but the team always did their best to give me a status update. And Ray called me to tell me which incentives to take advantage of to get the best final deal in that time. He didn't have to go out of his way, or maybe he did, but I appreciate it. I was a little taken aback when all I was told to pay was 1000 cash at pick up and then told I had to pay an additional 1300 for the extended warranty, but I plan on keeping this car for a while and the extended warranty through Subaru is the probably the best thing for long-term owners. I picked up the car on a rainy day, so obviously they couldn't detail it, but they said come back any time and they'll do that for me. Of course I'll be back! Overall I got a great deal on the Ascent, a car that's very in demand and probably hard to find any deal at all. More

Just purchased a new car Being familiar with Subaru's I came into the dealership knowing exactly what I wanted and what it would take to make a deal that day. The staff was fr Being familiar with Subaru's I came into the dealership knowing exactly what I wanted and what it would take to make a deal that day. The staff was friendly and courteous. The premises was clean and inviting. My salesperson, Joe Iucci, was excellent. Buying a new car can be a nightmare but it was NOT at Grand Prix Subaru and the deal was sealed. I would highly recommenced both the dealership and specifically Joe Iucci. Will definitely come back and recommend to my friends and neighbors. More

Good experience! I am giving 5 stars for customer service and my experience with our salesperson Joe I. Very informative and friendly. I did not feel pressured into b I am giving 5 stars for customer service and my experience with our salesperson Joe I. Very informative and friendly. I did not feel pressured into buying a vehicle, as I have experienced at other dealerships. Purchasing a car is a long process and Joe did his best to make this process as smooth as possible. Would recommend to others thinking of buying or leasing a Subaru. More

A great salesman Joseph Del Rossi is a great salesman. He answered all my numerous questions and still went out of his way to get me the best deal possible. Joseph Del Rossi is a great salesman. He answered all my numerous questions and still went out of his way to get me the best deal possible. More

Great experience. Salesman was great. Very patient nd answered all my questions. So helpful at turning in my old leased car. Test drive three different models to choose Salesman was great. Very patient nd answered all my questions. So helpful at turning in my old leased car. Test drive three different models to choose the right one for me. More

Asks MSRP for car in November. What a joke! If you go on there website and request eprice expect a phone call the next day with an asking price that is the same as msrp. What a joke! Average dis If you go on there website and request eprice expect a phone call the next day with an asking price that is the same as msrp. What a joke! Average discount on an Ascent touring trim with all dealer add-ons is $2,500 off msrp in NY trip state area. 4-5k off in MA More

Excellent experience from the moment we walked in From the moment my daughter and I walked into to Grand Prix our experience was more than what we could have expected. Our salesman Paul Perratta wa From the moment my daughter and I walked into to Grand Prix our experience was more than what we could have expected. Our salesman Paul Perratta was knowledgeable, professional and very willing to work with us. Our sales manager Ted Hanlon was anxious to work with us to ensure a deal which worked best for us. He was welcoming, professional and courteous. I would highly recommend this dealership and Paul Perrotta for your next Subaru purchase. Sincerely, Renee Molino More